I ordered a 6 foot long folding table to add to our 6 foot long dining room table to accomodate the 15 people I invited for thanksgiving. The table was delivered by UPS with a small nick on one of the ends. I did not want to hassle with sending it back (it weights 65 pounds) as the box was ripped and torn and i was concerned about getting a replacement by Thanksgiving. I called customer service, explained the issue and asked for a rebate. The table cost $70 plus tax, they gave me $25. Needless to say I was pleased. If I had seen this table for sale in the store, with the same nick on sale for $50 I would have snapped it up. Yep, good customer service, saved me hassle and stress, saved them postage