I ordered a body kit from these guys and it came in sure it looked fine packaged up and everything but it was my fault I didn't chek it thoroughly because it was just filled with cracks and it seems like they were trying to repair a used body kit because it looks they were trying to bondo it over, the edges are so uneven so I have to go in and even it out form and fill their mistakes, anyone ordering kits make sure u double check and everything before and after u get it because stupid me I didn't check a few months ago and they only have a 60 report period.
Please learn from my mistake. Andys auto sport has the poorest communication. I ordered a duraflex bumper kit through them and it took 2 months to get it. Once I got it the shipping did great, no damages where done due to shipping. Now the fitment was a whole other issue. The front bumper was about 2 inches wider than my fenders so their was no possible way to fit the bumper to my car. If i shaved the bumper down to be even with the sides of my fenders then I would run out of material. I would sand completely through the bumper. The rear bumper was not even close. There were huge gaps id have to fill in and the bumper flared out about 7 inches from where it needed to be, if I pushed the bumper in where it needed to be than it would break. The side rockers were about 2 inches away from the sides of the car and no way to attach them. I get the term you get what you pay for. But i can't even mount any of this crap. Sure it's wavy and definitely needs filler. I get that and im ok with that. I would have to cut the front bumper right down the middle to shorten it so it can work. Sucks cause i really wanted this kit to work. I sent Andys about 70 pics of the poor fitment and they said they have to send them to the manufacturer to see what they say. After a month of dealing with this they came to a conclusion. Their conclusion was the rear bumper was deemed no good but everything els was deemed good. So they said i can do a return but ill have to pay the shipping cost. We went back and forth. They sent a shipping label and on the email had a date and time window when the truck would arrive to pick up the return. I took the time off work and waited for NO truck to show. Now they are costing me more money. I am a certified auto body tech, gold class certified so please listen to me when i say this intire body kit was absolute garbage. I still have the kit all boxed up in my shop. Im considering making a you tube video of me running it over. I have lost almost $1200 on this deal so far. Not counting the time i took off work and time and aggravation to deal with this. I caution you. Do Not Deal With This Company or Duraflex. Spend a few extra bucks and get a quality item.
The item that I needed for my customers' vehicle was easily located and purchased through this website. The parts were as described, of good quality, and priced reasonably when compared to other sites with equivalent products. Keep up the good work!
It's a shame that in today's world we have to give accolades and atta-boys for receiving the type of service that we expect and was normal a generation ago.
Andy's is the first place I look for anything car related that I need/want. Why? Refer to the above sentence.
Thanks, Andy. Please accept these 5 gold star stickers that I've put on your test assignment.
I bought products from here in 2022 - the service was excellent down to making sure i had the right parts. Maybe the company had a good year that year. This year 2023 i decided to do it again and order another kit assembly for another job. Total opposite experience the customer service was not available and seemed as they did not have the knowledge and they sent me all the wrong parts. The return policy is no good - so thank you Andy but i will not be using you again I will order closer to home
I had a few issues with the cut on the side skirts for Monte Carlo and after providing pictures and videos, the manufacturer still needed more pics. Andy's stepped in and made it right by reimbursing me for the side skirts. I'm a bit disappointed but definitely happy they helped out.
Ordered rear wi dow louvers for my 81 Ford van.took over a month to get them,however they are good quality I think.not sure how long the funky plastic t
Wo sided tape velcro will stay on tho.it looks pretty cool tho.overall happy with product
I ordered two spec-d headlights from them. They both looked fine. I put them on the car and the next day they both were cloudy and foggy.So I sent them a email to try and resolve it. Which in response they said return the product. Like yes so I can drive around with no headlights and rack up tickets. After going back and forth they showed nothing. Like they didn't even care. Watch where you buy your parts at. Customer service here is trash.
Received a set of headlight assemblies that were defective. Trying to initiate a return as well as receive a refund was a giant pain. I had to contact customer service multiple times, they dragged their feet on each occasion no doubt hoping I would eventually forget about the entire thing. I'll shop somewhere else next time.
Ordered a hood in June have been waiting for it. Was suppose to be delivered at the end of October. Instead got an email saying it was on back order. Replied by emailing back right away only to get message saying could not deliver to domain. Tried to call only to get no response DURING business hours after multiple times of trying to call to no avail. Tried emailing them again so let's see if they actually respond in a timely manner... doubtful I think they have serious problems and are going out of business...
Although the hood in general was ok, the finishing on the front leading edge was terrible, quality control could be much better. I understand the hood would require some tweaking and preparation before paint, but it's going to br tough to get uniform gap when hood closed
I really like the ease of use when I go to your site. I was doing it for years but have made lately in the past year 2 purchase for my civic. My cousin also used it to buy me a bumper kit for my car. He lives in Seattle, Wa so he got free shipping I think. Overall Andy's Auto Sport is my first choice for all my car needs.
Had no issues with them on my purchase. I ordered a part that wasn't in stock anymore, they emailed me quickly to get it sorted, and shipped it out really fast.
Good parts. Silly long process I've ordered a part sent it back in and still haven't received any info about it! It seems they work on their own time and not the customers why said I expect my product by this Friday but I still haven't got zero info even though I know my part got back to the shop
Ordered headlights from Andy's autosport. The parts took longer than expected to get to me, some unforeseen hiccup at the supplier. The customer service was great and got me taken care of. Thanks for the help Eric.
Awesome customer service
Great product selection
I bought two new front seats for my 1986 K5 Blazer that are fantastic.
Only negative is that the frames were supposed to match to the floor bolt holes and they did not - I had to take them to a shop to get them modified. Other than that minor detail - this is a great company to buy after market products for your vehicle!
Great service from the company,
After I thought the product won't be arriving giving more time( a week) and the product shows up perfectly packed and in a great condition, deserve only positive reviews
I've ordered from Andy's several time over the years and have never been disappointed. From selection to cost to shipping time it's always a good choice to buy from there. I used their site to get parts for multiple cars and it's always a great experience. Their ease of use and communication is amazing.
The Parts were dead on what was advertised, and they fit perfectly... Had a little problem with shipping, what I found out later was NOT Andy's fault, but the people at Andy's were helpful to highest degree, and very professional. Thanks I will be back...
Purchased a full body kit for a 91 mr2, the kit is poorly made, took a lot to make it fit and look good, the rockers didn't fit at all, but cost to much to ship back, just trashed that idea.the shipping is more than the kit is worth,
Overview
Andy's Auto Sport has a rating of 2 stars from 239 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Andy's Auto Sport most frequently mention customer service, body kit and carbon fiber. Andy's Auto Sport ranks 786th among Auto Parts sites.
We publish custom buyer's guides and how-to articles on our website. In addition, for most manufacturers we've written up "the inside scoop" about them so that customers can more easily make a buying decision. On top of all that, we have our own video studio where we produce our exclusive video series, Andy's Auto Sport TV, that shows customers how various performance parts work as well as how to install them.
When you're modifying your car or truck, it can be tricky to figure out which mod will get you the most power or which brand to go with. Our biggest fans tell us that those tough buying decisions become easy when shopping on our website because we have such an abundance of educational material.
Our most popular-selling products include intakes, exhaust systems, body kits, and hoods.
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- Morgan Hill, CA, United States
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Business History
Andy's Auto Sport started out as a body kit manufacturer based in Milpitas, CA. It gained fame for making body kits for vehicles like the Grand Am, Alero, and Malibu. Over time Andy's started selling other types of parts to complement its line of body kits, and soon the company's identity started to dramatically evolve.
Today, Andy's is known for offering an extensive variety of aftermarket and performance parts for almost any type of vehicle. In fact, you'll find more than one million products available on our website. But parts sales are only one aspect of our offerings. We also provide an expansive knowledge base, with technical data and installation information via uniquely created content and an in-depth video library.
We strive to have every aspect of our business reflect our core values, which are to be helpful, kind, inclusive and educational.
Our customer service track record hasn't been flawless, but we're taking one customer at a time and trying to improve that!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Marc, yeah I can understand why you're dissatisfied with the experience!
As far as the wait time, with this covid stuff, the supply chain pipelines around the world are all messed up. The brand you ordered, Key Parts, is not the only brand with this issue. Tons of brands have this problem. For a while a lot of manufacturers were giving us estimated time frames, and then many of them realized that they actually just didn't know when the parts were coming because there was so little control over the supply chain issue. They simply can't say for sure when the hood will be ready. If that doesn't work for you, that's totally ok and we can issue a full refund immediately.
As far as the the email bouncing back -- you emailed a "no reply" email address. We don't monitor that email address for customer correspondences. As far as the phones not getting picked up, our phones were down all day yesterday, Thursday, due to flooding in the area where our call center staff is: https://www.google.com/search?q=chennai+floods&rlz=1C1CHBF_enUS761US761&oq=chennai+floods&aqs=chrome..69i57j0i3j0i131i433i512j0i512l7.1760j0j7&sourceid=chrome&ie=UTF-8
So you happened to call us on the day when there was a natural disaster that prevented us from answering the phones. We are not going out of business -- I've been running the company for just over 20 years.
I just checked and my co-worker says he emailed you this morning. If you want to cancel the order, just let us know. If you want to wait, then as soon as we have a firm update, we'll let you know. Thanks for your feedback.
Eric Ferguson
President