All the reviews blow I have no doubt occured. I have my own issue along the same lines as everyone else. Bottom line dont waste your time taking the "gamble" on the parts from this company or it alone.
The product has cracks in it arrived. As well as when I tired to return my bumper spoilers they were only going to give me $5 out of a $582 purchase that's includes shipping. They also wanted me to pay to get it shipped back.
Order from them twice, both times they emailed back 2days later saying, " we dont have that part anymore". My case is currently open with Paypal. I ll get refunded one way or the other. But this place is a complete joke and should not be taking seriously.
Will never order anything from them. Order a few times and not a single order went the way it was suppose to. Wrong parts one time. They forgot to send the parts another time. Than late on another order. Your only a # to them and they don't care what their sending. If you have to spend a extra 20 or even 50 bucks to go with someone else do it. It'll save you money in the end and a lot of headaches!
Ordered replacement driver's seat and universal bracket. Neither fit my vehicle, and it wasn't even close. Driver's seat had recline on wrong side for my vehicle; it was too large to fit anyway. Bracket was for a flat floor, my Jeep model has a ridge; totally incompatible. Andy's Auto Sport sent an email saying that their vendor said it should fit and they've been selling them for 15-20 years. No refunds, no returns.
Awful company. Avoid at all costs.
Terrible customer service, I ordered a part for my truck and was shipped the wrong part by the supplier. I was told that I would have to pay shipping both ways and if they didn't like the way I packaged the return they would send it back to me at my cost. I am not wasting any more time or money at Andy's.
Ordered a roll pan may 3rd. They listed it as a in stock item. Got an email saying they were contacting the vendor to get a delivery estimate.
This went on for another week and then they stopped communicating.
I finally put a claim in with my credit card company today, May 31.
When I informed them of this by e-mail I finally got an acknowledgement, lets hope they actually send the money back.
Ordered ram air hood for my 2002 firebird. Received order after 2 weeks and the delivery truck driver calls me to say they cant drop it off to my house? Had to rent a truck to meet off highway to get it home. Just to find out it cant be installed. This hood like my child molded it from a play ground. Imaginary workshop... the screws were wrong. Couldnt swap parts from original hood. A total waste of my time and money...$399 in the wind...
After reading most of the negative comments about this company. At first, I was reluctant to order anything from them. Well, my wife purchased a 2013 Scoin XD, and of course it did not come with an arm rest. Needless to say, momma was not the least bit happy. So, everyone knows when momma isn't happy, there is no one happy. I ordered the arm rest from Andy Auto Sport, and to my surprise the item was received, and it fitted perfectly. I contacted Eli, once and he was able to provide me an arrival date. In fact, the arm rest arrived three before it was expected to arrive. Eli, I would like to thank you personal for ensuring the my part arrived.
I spent 600 dollars on a steering wheel/quick release/hub adapter kit and they said they didn't have the part, i asked for a refund-after shipping it back they gave me 118 dollars back! It tooj 2 months to get the refund and a lot of yelling at supervisor s who liked to only use excuses. Now im out over 400 dollars with nothing to show!
They try to sell items they don't have… bought a hood on 4/19/21, one excuse after the other why it hadn't shipped yet. It's now august 21. Nothing… asked for a refund and they refuse to refund the money. This place is a scam. Do not waste your money with them.
Product arrived damaged and they keep going in circles. Sending me the same email asking for pictures. I have sent pictures. The box was perfect. It honestly looked as if the product was damaged prior to wrapping for shipping. And now we are going to have to pay to get them fixed by a shop because they are refusing to help me rectify the situation. I read reviews. I warned my husband about the reviews and here we are. Ugh!
My bumper dose not in any way line up with my hood, I was told it's not installed properly and my hood which has never been touched was not installed right either. Now I'm stuck with a 2 inch gap and andys doesn't care. {They got paid.} and don't care anymore.
They don't actually have the products they list on their site. The fun part is you don't find that out until after they take your payment. Then they won't refund until they check if their vendor can cancel the order ( even though they know it's on backorder for months).
Too many reputable sites out there; don't waste your time and money with these guys
After attempting to buy coilovers and a front bumper, I immediately got DOSarrested by the site for over a day unknowing if the order went through or if they just took my money. There was now way to find out from a representative if it went though since all phone numbers/email addresses are on the website i can no longer use. You know its a problem when I now trust ebay parts more than this website.
Customer service is horrible and never get back to you in a timely fashion. Always would respond either at 5pm or midnight?.
Took over 2 months to get my spoiler and for like a week they had my delivery address all wrong so they wouldn't deliver it. When I called to get some info customer service rep for Andy's said call fed-ex and figure it out! I had to go pick it up myself in the end and when I opened it was chipped!. Worst experience ever...
*on the flip side. Parts are usually great. Ordered before and looked good /fits were a little off... but good..
I had ordered a part from this company about 3 weeks ago and I was told that the item I had ordered would be at my house in 4 to 5 days. Needless to say its been over 20 days now. I just got off the phone with the customer service and they said.my item hasent even been shipped yet. They could not have cares leas about this I didn't get a sorry or anything. I don't even know of they would have ever shipped my item if I had not called. This has to be the worst online purchase I have ever made and I am very upset about how it was handled by the company..
Was disapointed in the shipping time and hope to get it when it says exactly... i understand there is a waiting process but im sure no customer including myself doesnt wanna wait months on end for the product only to be told the exact date after the purchase is made...
I should have read the reviews first. What a scam outfit.! After ordering my part which
Andy's site said it would fit perfectly; NOT SO... didn't even come close. After MANY not just several e-mails and phone calls; the rep said he would send a return label and instructions... NEVER HAPPENED! I, m only out $21.00 and a useless part. I feel sorry for the others who have had also a terrible experience. All I can say is "BUYER
BE WARE!
I purchased online for a set of Xenon Bodykit through this site costing to USD1600 including international shipment! They never ship the product, given me a invalid tracking number from the freight company. Called them on the hotline and they are not responsive or simply not interested. Emailed them and no responses as well. DON'T buy from them if you don't want to end up like me, paying so much and get zero.
Overview
Andy's Auto Sport has a rating of 2 stars from 239 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Andy's Auto Sport most frequently mention customer service, body kit and carbon fiber. Andy's Auto Sport ranks 786th among Auto Parts sites.
We publish custom buyer's guides and how-to articles on our website. In addition, for most manufacturers we've written up "the inside scoop" about them so that customers can more easily make a buying decision. On top of all that, we have our own video studio where we produce our exclusive video series, Andy's Auto Sport TV, that shows customers how various performance parts work as well as how to install them.
When you're modifying your car or truck, it can be tricky to figure out which mod will get you the most power or which brand to go with. Our biggest fans tell us that those tough buying decisions become easy when shopping on our website because we have such an abundance of educational material.
Our most popular-selling products include intakes, exhaust systems, body kits, and hoods.
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- Morgan Hill, CA, United States
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Business History
Andy's Auto Sport started out as a body kit manufacturer based in Milpitas, CA. It gained fame for making body kits for vehicles like the Grand Am, Alero, and Malibu. Over time Andy's started selling other types of parts to complement its line of body kits, and soon the company's identity started to dramatically evolve.
Today, Andy's is known for offering an extensive variety of aftermarket and performance parts for almost any type of vehicle. In fact, you'll find more than one million products available on our website. But parts sales are only one aspect of our offerings. We also provide an expansive knowledge base, with technical data and installation information via uniquely created content and an in-depth video library.
We strive to have every aspect of our business reflect our core values, which are to be helpful, kind, inclusive and educational.
Our customer service track record hasn't been flawless, but we're taking one customer at a time and trying to improve that!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael, you have definitely been waiting an extremely long time for your order! Things are unfortunately really backed up due to covid (so many orders exploded in with all the stimulus checks, and manufacturers are struggling big time to keep up). I've never seen anything like this in the industry and I've been working here just over 20 years. Not only are manufacturers like Harwood backed up, but many can't even give us realistic timelines for when items will ship out.
We still continue to sell special order items (parts that are not in stock) because many people want them. Many items are only available on a special order basis.
I see the email where you requested a refund. We definitely did not refuse to give it to you. We communicated that we would make sure that Harwood did not ship it out first before refunding you. At this point, the refund has already been completed.
We are truly sorry for the hassle! I agree that this was not a good experience for you, and I truly wish it had turned out differently.