WSJ WineReviews 237

My computer forgot the password to my account, and when I tried to reset the password, I never received the email. I tried to call but they don't open until 9 am EST. The person on the phone couldn't reset the password. I cancelled over the phone but only after listening to a misleading sales pitch that implied I already had another order in process. I was left with the impression that the company purposefully makes it hard to cancel an account.

Beyond horrible - these guys let me put through an order and gave me an error message then they took my money. Then their customer service told me to put the order through again, this time it went through and they took my money AGAIN. Then i checked back the next day and it said cancelled. Finally they told me I wasn't eligible for the promotion - the promotion that they SENT ME and that they accepted when I placed the order. Now there's $200 in funds out there taken from me that they claim they can't get back and I just have to wait to see if the transactions fall off. Totally unacceptable. This is a scam, do not fall for it.

This is eerily similar to another review here. I've bought a wine advent calendar from them for the past few years. For 2024 the packaging was clearly cheaper and one of the bottles broke during shipping. I contacted customer service and they refunded the broken bottle. I said I wanted the whole thing refunded and they said yes, but I would need to send the whole thing back to them. I sent it back but didn't receive the refund. When I reached out they said I had to prove the refund had been delivered. When I proved that they said a refund would be processed. It still wasn't and when I reached out again they said they could only process a physical check refund and that would take a month. I never received anything from them and had to go through my credit card to be refunded. Horrible company, horrible customer service. I would never recommend them.

I ordered a WSJ Wine Advent calendar for delivery as a gift in November. It arrived at the recipient's home with four broken bottles. The contents of these bottles had leaked out and ruined the calendar, and left a stench. We contacted WSJ Wine customer service and was told they could not replace the shipment because it was sold out. They offered to give me a credit. As it turns out, the credit was for the four broken bottles, or 4/24th of the cost. After back and forth by email, five weeks later WSJ Wine offered to send a shipping label to return the gift for full credit. Who keeps foul smelling damaged goods around for five weeks? Ultimately the credit card company intervened in my favor. Buyer beware - WSJ Wine apparently does not know how to ship wine, and has very poor service.

I ordered Omaha Steaks and within the order was a coupon for $150.00. This coupon is worthless in every State. If I were management at Omaha Stake, i would never put this coupon in my expensive steak package. I wil never purchase from this company or Omaha Steak because of this. Wow... What has happened to management.

I got a $ 100.00 Wine voucher for them. Says type wsjwine.com/AFJT001 i GUESS THATS THE CODE
It opens thier web site with a special 12 bottles for $ 109.00 saying $ 100 savings has been applied.

So I decided to just type in wsjwines.com and the same offer came up but was for $ 69.00 "Same wines in list" plus it gave you two bonus bottles of white and wine glasses.

Such a scam

We like their wines and their prices. Usually, the orders are filled without a hitch, but sometimes their systems get messed up and we get overcharged, or some delivery gets missed. Over the years, every issue we've ever had with them was eventually resolved. They appear to be often inefficient, but ethical. (Twice we've had to go to the BBB to get their attention, though.) Hint: we *never* deal with them by phone; all communications are done via email with Customer Service, and we keep careful track of all emails sent and received, and follow-up meticulously.

I was in the club 18 months. I was to get my 3rd delivery of a Case Club. I was going to be out of the country, I delayed the shipping until I returned. However it was shipped 2 weeks earlier, delivered to the Fed Ex store I use. I had very limited wifi & phone service, so I did not even know it was delivered, to contact Fed Ex to hold it for me. It was returned to WSJ wines before I had returned. And it was charged to my credit card.
Then another shipment was sent, which I did not order, and that was charged to my credit card, the exact same amount as the first case, which is odd because all previous case orders have been different amounts.
I sent numerous emails to Customer Service, NO replies.
I was hoping to ask to have the original 3rd delivery sent as it contained 3 bonus bottles that I had earned being in the wine club & to find out why I was getting another case?
I then started calling the Customer Service phone number. 2x the message said they were not taking calls as their system was down.
Then I was on hold for almost an hour before getting a rep. He was not helpful as he did not understand my questions. He finally refunded the money for one case but did not answer my questions.

I was watching both my credit card account (there was 1 refund) and the WSJ Wine account to see when the other case was scheduled to arrive. For over 2 weeks it said, "The shipping label has been created. Your package will be picked up by the carrier soon. Check back for updates on your delivery."
I called Customer Service a few times and finally getting through. A different rep again did not understand my questions. But she did finally say that the case was cancelled by me, news to me, so it was not really going to be shipped. I then asked to have a refund for that case and she hung up on me.
I have since put a dispute on my credit card for the second case charge and cancelled my WSJ wine account.
I do not recommend WSJ Wine because of the terrible customer service

Decided to try a new advent calendar this year and settled on WSJ thinking their brand would showcase excellent wines. So far I am on day 12 and only 2 wines have been drinkable. It is a bit higher priced than competitors and while the wine arrives in a festive box. The taste is awful.

If you order this advent calendar it is best to pour right down the sink.

I received a Wine Voucher from WSJ Wine (Gift Card) from Omaha Steaks.com. Within my order I received on 12/09/2023. On 12/10/2023, I tried to place on the phone, I was left on hold for an hour and a half. I called twice and the line was still busy, saying, "High value of calls." So, I went online and checked their Reviews. What an eye opener. I was going to order online, I changed my mind after reading their reviews. Omaha Steaks.com need to disconnect their Selves from WSJ Wine (The Wall Street Journal). Good Luck and Happy Holidays.

I cannot get in contact with WSJ Wine to get assistance with FedEx losing my package. I have called on four occasions and have remained on hold for 30-40 minutes at a time and no one ever answers.

To get around that, I tried filling out the online form. I did that twice and have received no response. I just sent a Facebook message, and I assume I will receive no response from that, either.

And to top things off, I have been charged for the shipment that I never received. So now I am also dealing with that, as I can't get WSJ Wine to do their part.

I remember calling WSJ Wine in the past and being able to get help very quickly. I do not know what happened, but it certainly isn't good. I have been a member for years but I will cancel my membership once this matter is resolved.

I eventually purchased premium membership for free shipping. Suddenly my tax went from 10.50 to 32.00! Spoke with them twice and they made promises but fulfilled none of them. They also lied to me! I have cancelled my subscription!

Garbage wine, inaccurate tracking, poor packaging and abysmal customer service.

Predatory business practices. I canceled my subscription and they are telling me I still owe $190 and they are contacting debt collectors. This is the worst customer experience I have ever had with anyone. The customer service rep Amy who I dealt with was rude and aggressive towards me. I wish I could do more to warn potential customers of how this company operates. Save yourselves

They used to be great but now are awful and you cannot get any problems with your order resolved. I'm supposed to be sent new wines I've never tried before and they keep sending me the same wines I was shipped within the last year 25% of the time. The staff changed my order from a mixed wine case to all red case without my consent. The preview option on the website was not working so I was not aware of this until the case arrived. When I emailed the company about the problem, they said I would get a refund and gave me a phone number to process my refund. The phone number was somebody with an accent that I could not understand. I asked if she could repeat and spell her name please and she refused. I apologize that I couldn't understand her accent and asked if I could speak to someone without an accent and she said "No". I asked to be transferred to someone with less of an accent and she also said."No". She initially refused to honor the companies decision to refund my case, and insisted that I find the packaging which had already been sent to recycling, get a return label and find someone to lift and carry the entire case back to a shipping facility. I explained that only half the order was incorrect and I'd like to keep half the wine. She then changed her story and said I would get a full refund and did not have to ship anything. After the charge was not taken off my credit card, I contacted Wsj Wine again. They said that they want me to return the entire case now. This is too much trouble and I'll just cancel my membership and join a different wine club.

The person who took my order disregarded my statement that I was ordering a gift. He asked for my address and billing. When I gave him the name and address of my client, he said I already sent it. I told him to cancel the order. When he was ready we would commence with the proper order. He was very flustered, needing me to repeat and spell the name and address I was sending the Advent gift to. When I looked at my email confirmation, I feared he either charged me for two orders or had my order incorrect. I emailed and called WSJ Wines immediately, but was assured they had the correct order. No, the order to came to me which I refused. Then they should have reprocessed the order vs having me reorder. They did not honor the $50 off special the second time. After my credit card honored my challenge, they keep billing me for the full amount. I have contacted them 14 times over this issue. When they bill me correctly, I will pay the difference. By the way, I received a glowing thank you as to how my clients used their gift.

Very expensive, employees are cocky and arrogant. They have the attitude of "you need us, we don't need you".

I initially signed up with a promotion for this company in 2021. Approximately 1/3 of their wines were of decent quality that I sampled. I wanted to cancel the account and found it very difficult. Two years later (2023) they sent me another promotion in the mail. I took a gamble and signed up for the promotion again and they charged my credit card, but refused to ship me the wine. I called them to find out what was going on and they told me that because I canceled their membership one time (2021) that I am never eligible for another promotion and that's just the way it is. I have no interest in ever doing business with this company again

I was a member of WSJwine for two years and really loved the variety and quality of the wines I received. Then I noticed an unauthorized charge on my credit card from the company. I emailed to inquire; received no response. Emailed again; no response. Emailed again, all within one month using WSJs own inquiry form, and still no response. They then charged my credit card and sent me a case of wine I did not order and did not authorize. I tried to return the case but was unable to. WSJ would not credit me the charge back nor would they ever respond to any of my inquiries about why they sent the case without prior approval. They just charge over $200 for something not ordered and not pre-approved. You shouldn't have to opt-out of something that costs over $200. This club is a scam with no way to contact the company and no way to remove unauthorized charges from your credit card. I am so disappointed that I had to cancel this club that I originally enjoyed so much.

Worst wines ever... when I called the to cancel the subscription they kept trying to not cancel it and sign me up for a different membership. I had to escalate to a supervisor and refused to give me Work ID numbers or confirmation numbers of the cancelation.

I cancelled a year ago and today I got a charge of $94.79 for 'free shipping'. I called to question this and I was told that when you cancel your wine membership, you are not also taken off the 'free shipping' list. I protested and they agreed to refund the charge, which will take 30 days. So now I have to keep checking, for a month, to not let this slip through the cracks. Never again, stay away.

I'm a new member, and so far I've received the intro club order, plus 2 club orders, and 1 additional "summer wine" order. I had shipment delivery issues resulting in us receiving 2 orders at the same time even though I told the rep ahead of time that we wanted them spaced out. Todays confusion involves our 3rd club shipment which was missing the 3 free bottles. I spoke to a woman yesterday and she couldn't answer my question about the missing 3 bottles. She assured me someone would call me back. That didn't happen. I called again and was told there was a glitch in the system, and I'll get my 3 bottles next time. I told them I wanted them sooner, and I was told they couldn't send them because of "the system". Seriously? How hard is it to send 3 bottles to us? Again I've asked for a manager to call me back. Fat chance I'll get a call back! Oh and I was told they don't send out the tasting notes any more, but I can ho on line and see the info. I feel like I've been snookered. Don't fall for the slick advertising gimmick. I'm really disappointed. I'm going back to the Total Wine store!