Angela K.

Really not pleased with the Limited. I ordered a package with 2 day shipping on a Thursday. On Monday I called to find out the status or my order and was told it has not even been processed yet and would not get to me until Thursday. So 2 day shipping turned into one week shipping. I asked them to upgrade it to one day shipping since I needed the package by Wednesday or it was useless to me (I was going out of town). They refused. Then I told them to just cancel the order, which they claimed they had not processed yet, since it was useless to me. They refused again. They said I had to wait to get the order and then return it to the store. I asked to speak to a supervisor and was put on hold for 20 minutes and then told a supervisor would call me back. Big surprise, no one ever did. I am not happy at all with them and will not order from them again.

I am not pleased at all with Shop Runner. I placed an order with The Limited and it took over a week to get to me. I was told that 2 day shipping means it will ship in two days AFTER it is processed. Which basically means they can take however long they want to process it as long as they then ship it in 2 days. So if you get the package in two weeks they don't care. Then this past weekend I tried to order Dominos and no matter what I did after clicking through the Shop Runner site, the delivery fee always applied at checkout. I called the Dominos store directly and they had never even heard of Shop Runner. Anytime I contact Shop Runner's customer service they either do not respond or they are very rude and unhelpful. The store tells you to contact Shop Runner and Shop Runner tells you to contact the store. Definitely not worth paying any money for this crappy service.