WorderyReviews 94

Placed and paid for an order on the 3rd December. Nothing by the 20th and tracking showed my book had not even been posted, so I asked for a refund on the 21st.
Wordery ignored my request and mailed my item on the 21st. They are still refusing to refund my money, demanding I wait another 9 to 11 days, for a gift ordered in plenty of time for Christmas.
Order at your own risk.

Date of experience: 21 December 2022

Ordered a book, wasn't even shipped for weeks. The track and trace was telling me it was in process. But should be delivered days ago. I cancelled it, they suprisingly paid back via paypal very quick. I asked them if I could re-order the book hoping it would arrive in time. I got an email back telling me the book was not in stock. Well if I cancelled it, there has to be atleast 1 in stock. So they tried to sell me a book that they didn't even have. Messaged them back about the ordeal. Never to be heard again from them. Never buy here, it's so fraudulent.

WARNING!
Dear Customers and Bookworms!

BE AWARE!

Please avoid at all costs purchasing from Wordery.com if you thinking that at some point you might want to cancel an order as it is a very dodgy company regarding the cancellation process.

I have been their customer for years. I had no any problem until one day I needed to cancel the order. I cancelled the order within a couple of hours giving them a lot of time to stop them from sending the products.

They had 14 hours to remove my products from the pallet but they told me it was not possible to do that.
However I was advised to send the books back when I get them, AT MY OWN COST!

However THEIR T&C state that there is no contract between them and the customer until the send you the dispatch confirmation. And I received the dispatch confirmation 14 hours after the initial cancellation.

Following the genuine advise from Cab, I tried to reach the trader to explain about the situation and ask them to reimburse the return postage cost but to no avail. CAB clearly said that there was no legal binding contract between the trader and me so they should have collect the products from me at their own cost!

DO NOT ORDER FROM THIS COMPANY. I ordered an expensive book retail price £75 and The Wordery took my order, took the money from my credit card same day, detailed delivery date and that was it for 10 days! They have no customer services telephone number and now I know why, the line would be engaged 100% of the time with complaints. The only way to contact them is by email and they take at least 48 hours to get back to you. They responded to me informing me that the book was out of stock, yet the book I ordered was still being advertised on their web page as available for next day delivery and they actually denied it! The Wordery are accepting orders and taking payment for books they do not have in stock. They are flying by the seat of their pants and an extremely untrustworthy company, the worst company I have ever experienced in many years using online ordering. I ordered the same book from Amazon who delivered exactly as promised unlike The Wordery! No wonder customers return to Amazon again and again, no hassle ordering and delivery and if by any chance there is a problem Amazon sort it out immediately. Amazon have a superb Customer Services department who listen to customers, unlike The Wordery! Will NEVER order from Wordery again!

I recently ordered a book from Wordery, well before christmas as a gift, but it was well past the estimated delivery time. I had to contact them several times as they failled to update me after their initial correspondence. Although the replied to my emails, the second email gave me an updated delivery date that was also missed, the book eventually arrived a week after the original estimate. At this time of year, I can appreciate that there will be delays due to the massive increase in post, however, had Wordery gave me the 'true ' delivery date, I may well have sought the book elsewhere. In my opinion, they gave a delivery date that was never going to be met just to ensure i bought from them. Lack of transparency / honesty regarding delivery dates just makes me unlikely to buy from them again.

I used Wordery UK via amazon so I had a tracking number to prove no delivery. My delivery problem was to be solved by Wordery Canada because I made the mistake of asking for the book again and not a refund. Still no book and they do not give tracking numbers. With Amazon you have a large company and an account to fall back on. Get the refund with Amazon. I t may not be Wordery 's fault for the postal loss(Covid?) but they have lousy follow up. Good book listings but bad service.

My book was apparently shipped the day after I ordered it. I didn't realise that Wodery were scam artists. According to the USPS tracking number my book was posted in Illinois the day after the order. Instead of shipping to Georgia where I live, it showed up in York, Pennsylvania. Perhaps it's taking a circuitous route to Georgia. No that's not the case. It then returned to Illinois. I wonder if the tracking number was even my order. I sent the tracking information to Wordery and they avoided answering directly and stated that my order is not due for delivery until September 11.

Wordery'', a company based in the UK, refunded the price I paid for four books they had advertised, because they said they didn't have them in stock. OK, things like that can happen; however, the amount they refunded to me did not include the shipping costs of $5.38, which I also paid to them. Not a lot of money, I admit, but they delivered NOTHING.
There was NO SHIPPING.
THE POINT: That's quite a little operation they might have going. It makes one wonder if they really sell books, or anything for that matter, and just live off overlooked shipping fees.
Bill Donohue

I've been buying from Wordery for a little over 2 years, I've loved it. Perfect prices for perfect books. I however have had 2 orders that never arrived and was never seen in their system. But payment was taken.

Recently their website has had little to no books on them, maybe something to do with COVID-19 and stock levels. But yes.

Would recommend, just make sure to always screen shot your order number before closing the page. As sometimes the order confirmation never gets sent.

Not for the first time a book arrived substantially and obviously damaged. Torn and creased hardback. Clear from substantial undamaged packaging that it was knowingly packed damaged. Same as first case. Wouldn't even have bought a book in that state from a charity shop. They clearly hope no one will complain and make it hard to do so. Then they have a standard policy of offering a discount (still giving them a profit) but you have to incur costs of returning first.

I bought 8 books in November, last year and 3 in December. They promised to deliver it in 5-20 days. I wrote them a lot of times telling I didn't receive my parcels and they just refunded me for 2 books (they told me the address was wrong, but it was not). As I checked the books are not in the post office in my country, I asked this week (February) my refund. The just refunded the 3 books I bought in December (it seems that they never send me them) and for the others (the 6 books I bought 3 months ago), they told they will not refund me (145,07 pounds) unless they receive them back. I need the books, but as I didn't received it, I need my money back. I had a big loss because of the delay in my work that depends on these books. Do a favor to yourself: never buy from this shop. Don't trust them.

I ordered 4 books, the first three arrived on the first or second day of the estimate. The fourth got delayed, i emailed them and asked them to keep me in the loop of whats going on, and they did. I got the fourth book 2 days after the last day of the estimate, which they told me before, after my 1st or second email. Packaging was fine, and condition of books.

I took their word for it, gave them a chance, and support was good.

This is the most fraudulent company that I have ever dealt with. The Wordery listed a fraudulent guaranteed delivery date of December 16 on eBay. It is now December 23, and I still do not have my box set. The same box set became available again on Amazon. I ordered the box set on Sunday night from Amazon. It is less than 24 hours later, and I have received the box set from Amazon. Now, I am going through the hoops to get my money back with the assistance of eBay. I will never order from the Wordery again, and I will never use eBay again. This is not the first time I have been scammed on eBay, but I can guarantee it will be the last time! STAY AWAY FROM THE WORDERY. YOU HAVE BEEN WARNED!