Wordery

Not for the first time a book arrived substantially and obviously damaged. Torn and creased hardback. Clear from substantial undamaged packaging that it was knowingly packed damaged. Same as first case. Wouldn't even have bought a book in that state from a charity shop. They clearly hope no one will complain and make it hard to do so. Then they have a standard policy of offering a discount (still giving them a profit) but you have to incur costs of returning first.

My book was apparently shipped the day after I ordered it. I didn't realise that Wodery were scam artists. According to the USPS tracking number my book was posted in Illinois the day after the order. Instead of shipping to Georgia where I live, it showed up in York, Pennsylvania. Perhaps it's taking a circuitous route to Georgia. No that's not the case. It then returned to Illinois. I wonder if the tracking number was even my order. I sent the tracking information to Wordery and they avoided answering directly and stated that my order is not due for delivery until September 11.

I recently ordered a book from Wordery, well before christmas as a gift, but it was well past the estimated delivery time. I had to contact them several times as they failled to update me after their initial correspondence. Although the replied to my emails, the second email gave me an updated delivery date that was also missed, the book eventually arrived a week after the original estimate. At this time of year, I can appreciate that there will be delays due to the massive increase in post, however, had Wordery gave me the 'true ' delivery date, I may well have sought the book elsewhere. In my opinion, they gave a delivery date that was never going to be met just to ensure i bought from them. Lack of transparency / honesty regarding delivery dates just makes me unlikely to buy from them again.

Placed and paid for an order on the 3rd December. Nothing by the 20th and tracking showed my book had not even been posted, so I asked for a refund on the 21st.
Wordery ignored my request and mailed my item on the 21st. They are still refusing to refund my money, demanding I wait another 9 to 11 days, for a gift ordered in plenty of time for Christmas.
Order at your own risk.

Date of experience: 21 December 2022

I bought 8 books in November, last year and 3 in December. They promised to deliver it in 5-20 days. I wrote them a lot of times telling I didn't receive my parcels and they just refunded me for 2 books (they told me the address was wrong, but it was not). As I checked the books are not in the post office in my country, I asked this week (February) my refund. The just refunded the 3 books I bought in December (it seems that they never send me them) and for the others (the 6 books I bought 3 months ago), they told they will not refund me (145,07 pounds) unless they receive them back. I need the books, but as I didn't received it, I need my money back. I had a big loss because of the delay in my work that depends on these books. Do a favor to yourself: never buy from this shop. Don't trust them.

I used Wordery UK via amazon so I had a tracking number to prove no delivery. My delivery problem was to be solved by Wordery Canada because I made the mistake of asking for the book again and not a refund. Still no book and they do not give tracking numbers. With Amazon you have a large company and an account to fall back on. Get the refund with Amazon. I t may not be Wordery 's fault for the postal loss(Covid?) but they have lousy follow up. Good book listings but bad service.

I ordered 4 books, the first three arrived on the first or second day of the estimate. The fourth got delayed, i emailed them and asked them to keep me in the loop of whats going on, and they did. I got the fourth book 2 days after the last day of the estimate, which they told me before, after my 1st or second email. Packaging was fine, and condition of books.

I took their word for it, gave them a chance, and support was good.

Ordered a book, wasn't even shipped for weeks. The track and trace was telling me it was in process. But should be delivered days ago. I cancelled it, they suprisingly paid back via paypal very quick. I asked them if I could re-order the book hoping it would arrive in time. I got an email back telling me the book was not in stock. Well if I cancelled it, there has to be atleast 1 in stock. So they tried to sell me a book that they didn't even have. Messaged them back about the ordeal. Never to be heard again from them. Never buy here, it's so fraudulent.

Wordery'', a company based in the UK, refunded the price I paid for four books they had advertised, because they said they didn't have them in stock. OK, things like that can happen; however, the amount they refunded to me did not include the shipping costs of $5.38, which I also paid to them. Not a lot of money, I admit, but they delivered NOTHING.
There was NO SHIPPING.
THE POINT: That's quite a little operation they might have going. It makes one wonder if they really sell books, or anything for that matter, and just live off overlooked shipping fees.
Bill Donohue

As an avid book reader, i order from many different online sites. Wordery, in my experience, is the worst of the worst. On average, my orders have taken from 22-40+ days to arrive, and that typically is after several follow-up emails with their rude, incompetent customer service department. Avoid at all costs...

Ordered almost a month ago, only to just now after several times following up, be told that the item was "misplaced" I asked for a replacement. They've now emailed me 3 times (each with at least 2 days delay) to ask if I want a replacement shipped or just a refund. Seeing that others have waited over a year for refunds, I have each time just told them to SHIP. THE. ITEM. It still hasn't shipped. I asked if, since I have been waiting a month, they could expedite shipping. No dice. So another 3 weeks, maybe, if they actually put anything in the mail today, and I have zero confidence there. If you can order your item from ANYONE else, I would suggest you do so. Don't know how they have any positive reviews. Everything about this transaction has been absolute crap.

It turns out that they do have a phone number which I have managed to hunt down. Their head office is based in Norwich and they are linked to a sister company called: Bertram Books: ******* *******

I phoned this number just now, all I needed to do was to ask to be put through to Wordery customer services. I got my refund. Apparently a lot of their books are 'print on demand' hence the hold-ups people are experiencing.

Hope this helps!