Wordery

Ordered a book, wasn't even shipped for weeks. The track and trace was telling me it was in process. But should be delivered days ago. I cancelled it, they suprisingly paid back via paypal very quick. I asked them if I could re-order the book hoping it would arrive in time. I got an email back telling me the book was not in stock. Well if I cancelled it, there has to be atleast 1 in stock. So they tried to sell me a book that they didn't even have. Messaged them back about the ordeal. Never to be heard again from them. Never buy here, it's so fraudulent.

I used Wordery UK via amazon so I had a tracking number to prove no delivery. My delivery problem was to be solved by Wordery Canada because I made the mistake of asking for the book again and not a refund. Still no book and they do not give tracking numbers. With Amazon you have a large company and an account to fall back on. Get the refund with Amazon. I t may not be Wordery 's fault for the postal loss(Covid?) but they have lousy follow up. Good book listings but bad service.

Not for the first time a book arrived substantially and obviously damaged. Torn and creased hardback. Clear from substantial undamaged packaging that it was knowingly packed damaged. Same as first case. Wouldn't even have bought a book in that state from a charity shop. They clearly hope no one will complain and make it hard to do so. Then they have a standard policy of offering a discount (still giving them a profit) but you have to incur costs of returning first.

I had an issue with a purchase, some parts were missing. Wordery answered my query withing moments of me contacting them and are sending out a replacement. No argument, no quibble, I am very happy. Initial order was received promptly and for a good price too. I have placed a second order from them already

They take your money real fast. But, where's the order, huh? This latest purchase I made still has not arrived, ordered it 3/16/20. Only way you can contact them is via email, and they say the same thing over and over... wait, wait, wait. Then after maybe a month we'll verify your address. Huh? Wait, My address hasn't changed within the year I've been shopping with them. Refund? HA!

My book was apparently shipped the day after I ordered it. I didn't realise that Wodery were scam artists. According to the USPS tracking number my book was posted in Illinois the day after the order. Instead of shipping to Georgia where I live, it showed up in York, Pennsylvania. Perhaps it's taking a circuitous route to Georgia. No that's not the case. It then returned to Illinois. I wonder if the tracking number was even my order. I sent the tracking information to Wordery and they avoided answering directly and stated that my order is not due for delivery until September 11.

Really awful experience. Used them multiple times but there new expedited shipping updates delivery address details and despite 10+ emails can't get them to deal with books that went to the wrong place

DO NOT ORDER FROM THIS COMPANY. I ordered an expensive book retail price £75 and The Wordery took my order, took the money from my credit card same day, detailed delivery date and that was it for 10 days! They have no customer services telephone number and now I know why, the line would be engaged 100% of the time with complaints. The only way to contact them is by email and they take at least 48 hours to get back to you. They responded to me informing me that the book was out of stock, yet the book I ordered was still being advertised on their web page as available for next day delivery and they actually denied it! The Wordery are accepting orders and taking payment for books they do not have in stock. They are flying by the seat of their pants and an extremely untrustworthy company, the worst company I have ever experienced in many years using online ordering. I ordered the same book from Amazon who delivered exactly as promised unlike The Wordery! No wonder customers return to Amazon again and again, no hassle ordering and delivery and if by any chance there is a problem Amazon sort it out immediately. Amazon have a superb Customer Services department who listen to customers, unlike The Wordery! Will NEVER order from Wordery again!

Black Friday rip offs. Discounts that aren't applied. Seriously, guys. If you can't afford to give discounts, then don't offer them.
And once signed up to email news and marketing, its impossible to unsubscribe! So I've put all your efforts through to spam. You won't be getting my business again. I don't do business with liars...

WARNING!
Dear Customers and Bookworms!

BE AWARE!

Please avoid at all costs purchasing from Wordery.com if you thinking that at some point you might want to cancel an order as it is a very dodgy company regarding the cancellation process.

I have been their customer for years. I had no any problem until one day I needed to cancel the order. I cancelled the order within a couple of hours giving them a lot of time to stop them from sending the products.

They had 14 hours to remove my products from the pallet but they told me it was not possible to do that.
However I was advised to send the books back when I get them, AT MY OWN COST!

However THEIR T&C state that there is no contract between them and the customer until the send you the dispatch confirmation. And I received the dispatch confirmation 14 hours after the initial cancellation.

Following the genuine advise from Cab, I tried to reach the trader to explain about the situation and ask them to reimburse the return postage cost but to no avail. CAB clearly said that there was no legal binding contract between the trader and me so they should have collect the products from me at their own cost!

Wordery'', a company based in the UK, refunded the price I paid for four books they had advertised, because they said they didn't have them in stock. OK, things like that can happen; however, the amount they refunded to me did not include the shipping costs of $5.38, which I also paid to them. Not a lot of money, I admit, but they delivered NOTHING.
There was NO SHIPPING.
THE POINT: That's quite a little operation they might have going. It makes one wonder if they really sell books, or anything for that matter, and just live off overlooked shipping fees.
Bill Donohue

They refused to replace a defective book - missing some chapters. Claimed it was outside of their 3 month window. I ordered a 6 book series and contacted them at 3.5 months. Not a company you can trust.

Damaged book left me out of pocket!

I had to return a book I purchased from Wordery via eBay because when it arrived the outer jacket was ripped. While they refunded the cost of the book, they didn't refund the cost of the return postage - so I ended up paying to return damaged goods. Their communication was dreadful, with messages and emails simply ignored. If you want good quality and great customer service - buy your books somewhere else.

As an avid book reader, i order from many different online sites. Wordery, in my experience, is the worst of the worst. On average, my orders have taken from 22-40+ days to arrive, and that typically is after several follow-up emails with their rude, incompetent customer service department. Avoid at all costs...

I cancelled my order no. WRDRY-72-76-******* on 24/07/2017, but didn't know the refund had not been gone back through to my payment card until 16 months later, even I did receive cancellation confirmation email as soon as I cancelled the order.

They responded to me promptly though and process the refund accordingly after contacting them by filling in the contact form, as there was no phone that I could call. However, no explanation given what's had gone wrong and why it took over 18 months. Glad that I went through my card statement at the end. Otherwise, I would never get my refund back.

Doubt if I would use Wordery again.

After 30 minutes from the order, I've requested to cancel it. There's no way to cancel an order. The policy says that you can cancel an order before it is shipped, IT'S FAKE!

Ordered a book on first of month, due to ship in a week, and arrive in 10 days for a trip a month out. Now 2 days prior to my trip, they, after 3 delays, ship the book. No effort to get it here faster, communication over the last delay, when I tried customer service twice to get my book shipped, and no answer. If you live in the USA, do not order from this company. Service is substandard, and the delivery times are as if they put it on a boat. You can send it UK mail, and get it to NY faster than 11 days. Order from Book Depository or Amazon if you actually want to get your book. Wordery is awful.

Total scam. Never delivered my book and claimed they were sending a replacement, which also never arrived. Two months now and no book. I live in a doorman building and have never had a package go missing, so I know the problem is not on my end. Wish I had read these reviews before ordering.

I was told my order of a book had not been found. So ordered through
Ebay. Guess what another arrived from wordery. I returned it freepost
As directed no refund yet. Absolutely awful.

I bought 8 books in November, last year and 3 in December. They promised to deliver it in 5-20 days. I wrote them a lot of times telling I didn't receive my parcels and they just refunded me for 2 books (they told me the address was wrong, but it was not). As I checked the books are not in the post office in my country, I asked this week (February) my refund. The just refunded the 3 books I bought in December (it seems that they never send me them) and for the others (the 6 books I bought 3 months ago), they told they will not refund me (145,07 pounds) unless they receive them back. I need the books, but as I didn't received it, I need my money back. I had a big loss because of the delay in my work that depends on these books. Do a favor to yourself: never buy from this shop. Don't trust them.

Happy with the price, shipped on time and book was in excellent condition. Will definitely order from here again.

The second I hit submit on an order, I realized my address was incorrect. Ten seconds later, I requested either cancel or change address, and Victoria emailed me and said process was too far along to change... after 10 seconds... so, wish me luck ever getting a refund since it's going to the wrong address & my credit card only disputes transactions by canceling credit card number... big hassle because so many autopays setup on card... wordery... never again!

Absolutely disgusting customer service. Ordered New Year Sacred Journey journal from these people in November. Supposed to arrive Dec 6 - 21 and didn't. I requested they please expedite as this was part of my now missed New Year ritual and I use it every day. No apology, just a snippy email from "Mat" saying they could refund my $ or it would take another 15 days. Absolutely HEARTLESS service. I ordered through Amazon.ca (Wordery is a third party seller) and this gives Amazon a bad name. I can understand an occasional shipment getting lost but the test of a professional company is how they handle it.