After seeing all the good reviews on Truspilot, I decided to give it a go and submitted 2 orders with Wordery (at 2 days interval as the first time i ordered, i forgot some items).
Firstly, when i submitted the orders, it did read against each item "up to 3-4 days delivery". But then after I submitted the order, I received an e-mail confirmation, and surprisingly, in the email confirmation, it read "your order will be with you withing 14 delivery days". What happened to the "3-4 days delivery" that they announced on their website?
Secondly, there is no way to track the progress. All you can see on the order status on their website is "order fulfilling". There is zero delivery estimates or so.
Thirdly, after a week, i received 4 emails from Wordery telling me that 4 (out of 7) of the items I ordered (in my 1st order) "have unfortunately been delayed due to unforeseen circumstances". I immediately contacted their customer service and asked if I could cancel the order in full since nothing had been dispatched yet and they have no idea when they can deliver. Customer service replied at 13:52 telling me that I was indeed allowed to cancel but that I would have to inform them asap, which is what i did: I replied at 13:57 asking them to cancel the order in full and to confirm back to me in writing once they have done it. I received no replies from their customer service. Then suddenly, 4 hours later, at 18:00, I received an automated email saying that 4 items (out of the 7 in my 1st order) have been dispatched...
Wow, what a poor and unethical practice... First they tell me that I could cancel the order but that I would have to inform them asap. I didt it, but then they ignored my request. What they did is pull some desperate strings at the last minute to get my order back on track and dispatch what they could (and they did not even dispatch everything by the way: only 4 items out of 7). I enquired about the other 3 items in my 1st order and about my 2nd order, but until now, still no replies from their non-existant customer service. Oh, and their website does not even have a phone number so you can't even speak to them directly.
Although this website has lots of positive feedbacks, if you scroll down and read all reviews, you will see it also has lots of negative feedbacks. Many users have had very negative experience with them, so shop at your own peril! As far as I am concerned, I will never buy anything from them ever again and will not even recommend them to my worst ennemy.