Wooden Street

This company is made of unethical Cheaters just out to fleece unsuspecting customers. Shame on you! Completely disgusting.

Impressed with the quality, intricate detailing, spacious storage, perfect for showcasing decor. Highly recommend!

I order 2 coussin +cover: impossible to get it after more than 2 months exchange et calls.
Incompréhensible. Fournitures are good but staff are bad and not helpful

Wooden street has been the biggest nightmare of my life. 2 months for delivery of a table and then instead of an apology I got a heart attack as they said the carpenter cannot be arranged for installation due to lockdown. I asked them if they can deliver the product during the lockdown hours why can't they just send a carpenter along with them. Nevermind this conversation went nowhere and I had to give up. So next day I reached out to a bunch of mongrels who call themselve Customer support to check if they can atleast provide me an installation guide, so that I can install the table myself... Instead of that they asked me to submit a ticket and said the carpenter will visit me in 2 days. Just understand the level of product knowledge carried by these mongrels. I was informed a day before that carpenter cannot be arranged due to lockdown, so I just needed a guide and they couldn't provide that as well. I learnt my lessons and would advise you to think twice before you commit this mistake of buying anything from Wooden Street… And trust me don't go blindly by the reviews in their website coz they filter out the bad reviews

Please do not buy from wooden street They never deliver as per the committed time and the service is also not arranged on time Order No *******

I ordered a Alkin Study Table after miyapur(hyderabad) store manager assurance that it will be delivered within 15 days; still I confirmed with him for 4-5 times on call/whatsapp. He insisted on 15 days delivery saying he contacted product manager and table is ready and just that needs to be shipped so max 15 days. I had to cancel order with another vendor(that was Engineering wood table and I preferred this wooden one). I didn't get any update even after 15 days so I tried to contact the store manager and he stopped replying to WA and wasn't taking calls. I called the customer care and they said will get back within 2 days but no update. This went on for a while and then after 3 weeks again I called customer care and finally they confirmed that they just received the raw table so they need to paint and then ship which will take another two weeks. So I finally got the table after 35 days. So long story short, they make false promises and forget and has worst customer support.

And one more thing, I wrote review on their website but looks they don't post negative reviews; mine not yet posted. And all I see is 5 star ratings so don't go by that.

We purchased a dining table and 4 queen beds from wooden street two months back. We still dont know where the dining table despite several calls which they dont answer or either put us on hold for several hours. They delivered beds after two months but has never sent a carpenter to assemble them. They ask to raise tickets but never respond to the tickets. Despite calling them every day for two months they don't respond. They keep saying we will look into it whenever they answer. They dont give any details who we are talking to either. The products are worth 2 lakhs and everything is now put to waste.

Unfortunately, the only mistake we did is we have not seen any reviews before ordering.

DO NOT PURCHASE ANY GOODS IN WOODENSTREET. DON'T TRUST THEM. I STILL WONDER HOW THEY ARE IN BUSINESS TILLDATE. Worst experience i ever had and worst customer service i have ever seen.

We have ordered Sofie dining table with 6 chairs of dark walnut finish and we received 1dining table with 4 Sofie dining table chairs of Dark walnut finish and 2 chairs of honey finish and this was repeated for three times. We requested them many times to replace, the 2 honey finish chairs with 2 DARK WALNUT FINISH CHAIRS but they have never responded and left us with no choice than writing this review. And now we see cracks on the Sofie dining table, just after few months of purchase.

I had ordered a Sofa Cum Bed a month back but since the delivery I had been having some or the other issues but the support team doesnt bother to understand the customer's issues. The visiting carpenter is unprofessional. I have been complaining of alignment issues and squeaking sound when sitting but according to the carpenter, wooden materials do create noise. I had visited the store to have a look on the product before buying but the quality of the materials in their stores are far better and ideal ones. The one that comes to the actual customer is not built properly. I have three problems - the drawer doesnt align properly and stick to the provided magnet, the mattress was larger than the frame, it makes lot of noise when sitting. The carpenter who visited to resolve the mattress issue trimmed it little more making it very uncomfortable to sleep.
I wouldnt recommend anyone to buy a Woodenstreet product as I feel cheated. A similar sofa cum bed could have been made to order from the local carpenter in 10K less. The customer support is just bothered to do proactive calls only till the order is executed. Post sales support is pathetic.

Worst product worst customer service. Baat krne store per jaao to inke(HSR) 2nd floor per ek lady single room mei baithkr bolti hai non- sense people ko bhgao yha se ye to attitude hai inka. Madam hm jaise nonsense people ki wajah se aap AC room mei MacBook ke saath khelti hai. Inka executive bolta aap road per jaakr bolo store mei nhi kyo product road se to nhi liya tha to bhaiya jha se product liya complain bhi whi karenge.
Please don't buy any product from this fake co. Because I have purchased coffee table with four stools after 15 days table and stool both had so many cracks. Complain kro to full on arrogance as I have mentioned in earlier para.

Wooden Street is a company which is a great case study on how bad you can be at customer service. Some aspects of what they did can be considered as literally cheating the customer.

Some Facts:

We ordered a sofa on 27th August 2020. Guess when we received it. 11th November. After 2.5 months! ETA was 5–7 weeks. And the best part is they take a full payment upfront and it is only customers like us who need to suffer while they give their famous COVID excuse.
Did they let us know they are getting delayed? Absolutely not. Even to date, we are clueless about why there was a delay and till the morning of 11th didn't know the furniture is going to be delivered.
Frustrated with the delay I made an attempt to cancel the order. Guess what they do not have a cancellation policy.
Could we talk to anyone to escalate or prioritize this issue in the interim? Nopes. The people who sold the furniture in their Wooden Street HSR Bangalore Shop, said they are not answerable as they are from sales and I need to talk to Support. This was a ridiculous explanation given to us.
They deliver the furniture through some random courier. The courier folks came and simply dumped the furniture. Now I need to wait for a carpenter to install. And going by their track record I am clueless when that carpenter will come.
I have no expectations of future support. I need to figure out something on my own.
Folks, there are plenty of options. Choose something else. This company is simply not worth your time and money. Do not fall prey to their marketing stuff and store designs.

Overall experience for is Very good. I purchased balcony chairs and now i am planning to buy some more products.

#Liars #Fraud - Never before have I seen a company where commitments to a customer are disrespected. Starting from executives to senior managers to BD manager - all will make an excuse to lie about the true status of product.

In a horrific experience that has lasted for over 2 months and still continues to be On, this company ships products that reach a customer's home in a broken condition after 7 weeks of wait. Point taken that they their lead time is high, but now starts the menace. They will not refund because their policy says so.

I have made several calls unsuccessfully to get my money back. Every new call was with a new executive who has to be told the entire story. They will not escalate the call despite multiple requests. Once escalated, a new person will make a commitment that a replacement is scheduled and will be delivered. Post the miss, the next person will make the same commitment. This is like an endless loop. I have shared the escalation to their Founder's, the Grievance contact - but unfortunately no one would care. Today, when I have an email from their BD manager that a refund will be initiated if the commitment is not met(and it did not meet), instead of fulfilling this commitment I again got an email that I will receive a replacement.

2 Months and 7 days on - I have broken coffee table in my living room of a new apartment. This entire experience is so frustrating and humiliating, as a customer I would urge everyone to be careful while dealing with this company. For the record, in each call I am not confirmed a refund because their Policy says so. In 2018 with companies like Amazon competing, letting the customer get frustrated for weeks is OK for them but not initiating a refund.

Lovely experience with wooden street. Love the Edo sofa cum bed. Exceptional quality and excellent delivery service. Happy and satisfied!

I generally do not write reviews, but the experience with Wooden street was so pathetic that I thought it would be not right on my part to at least inform other customers looking to buy from Wooden street.

I purchased a sofa-cum bed from their website. The delivery time mentioned was 5-7 weeks, but after multiple follow-ups and calls, they finally delivered it almos after 3 months and the most interesting thing was that none of the customer service rep was aware of the actual status. After the item was delivered, you had too again request them multiple times for the installation. While installing, the carpenter mentioned that they did not deliver all the components required for installation so it took additional 10 days to get the missing components and finally almost after 4 months the furniture was installed.

But that too did not last even a day. Not sure if the installation was defective or the material itself that they use is of poor quality, but the few of the guiding rails and the support came out the very next day. It's already been over 2 weeks, I'm still struggling to get a response from their side.

Additionally, the most pathetic part of buying from wooden street is not their delay or quality, its their customer service team. They do not have any status and neither they are helpful. They only have a standard answer " The concerned department will call you back " which never happens.

I would not recommend Wooden Street to any of you and if you want a quality product and a furniture in couple of weeks, then you should definitely try to stay off Wooden street. Unfortunately, this site does not allow for negative stars, but frankly, that is what Wooden street deserves.