Wix

On December 24,2024 I paid for a one year subscription on January 22,205 I was told my website had a list of problems. I send an inquiry to find out what it would cost to fix the problems and was told to begin with $150US. How could a new website have so many issues? I asked for a refund and was told it has been over 14 days and I am not eligible for even a portion of my subscription back. How awful the customer service is and experience. Buyer beware!

I will admit, it has been about 10 years since the last time I built a site. Back then, you paid maybe $20-$30 for the website building software (Webs.com), domain name for about 5 years and all the ad building assistance you needed to make it a success.
WIX - choose the wrong template? Give me money
WIX - want a footer? Give me money
WIX - want a header? Give me money
WIX - want to be found on Google? Give me money
WIX - want to fix your mistakes on the website? Give me money
This is the disgusting. I understand monetizing the stuff that used to be free, but to be this grossly money grubbing while serving up rotten templates are just another example of this failure of a society.

Worst customer services available no support line and takes days or weeks to hear back from Wix worthless support. The information their support provides in many cases doesn't answer any questions. There product is not very configurable and very un-user friendly. They do this to try to force customers to use their "professional services" which is as worthless as their support.

Purchased Google Ad package costing over $235.00 from Wix. Unbeknownst to me this was a monthly automatic renewal subscription. Wix refused to cancel the charge even though I phoned a day or two after the charge appeared on my credit card. Looked at the purchase steps following this refusal and noticed that the monthly requirement is noted only once in the entire purchase process (in fine print). Excuse was that they are only agents for Google. Hard to believe there is no provision in the agreement between the two companies dealing with refunds. I would suggest that Wix web site is over whelming and unless you are already an expert in on line selling, you will not be well served with this supplier.

I was receiving emails from someone on your sight regarding my unemployment. They ended up getting all of my personal information. I spoke to someone through the company and got no results. Now someone is trying to get more information from me through wix. Someone tried using my information to collect unemployment. I am holding you personally responsible

Extremely Disappointed with Wix Customer Support – Beware of Their Remote Access Software!

I've been using Wix Studio, and while the platform itself has potential, my experience with their customer support has been an absolute nightmare.

It started when I needed to change a simple piece of text, "JOIN THE MAILING LIST," to an H2 tag on my website. For some reason, Wix Studio wouldn't allow me to make this change, so I reached out to customer support for help. Instead of actually troubleshooting the issue properly, the support agent deleted the text and typed "H2" in its place—as if that was a solution. Clearly, they didn't understand the problem, and after wasting time, they failed to fix it.

Then, things got WAY worse. The agent had me download and install ScreenConnect so they could screenshare and "help" me, but after that, my computer completely broke. After the call, my system got stuck on a blank screen, wouldn't restart properly, and had lingering software that took HOURS to track down and remove.

I had to manually shut my computer down and spent hours troubleshooting and uninstalling ScreenConnect, which had been installed in multiple locations without my knowledge. Even after removal, my computer started showing weird pop-ups asking me to select an app to open links—something that NEVER happened before this support session.

This is unacceptable. Customer support should know how to fix basic Wix Studio issues without causing major disruptions to a customer's computer. I would strongly warn anyone against letting Wix install anything on your system. This was an awful experience, and I expected much better from a company of this size.

If you're considering Wix Studio, be extremely careful with their support team—they don't seem to know what they're doing, and worse, they might leave you dealing with serious technical issues that have nothing to do with your website.

I have now had WIX almost 2 years. They have violated their Terms of Service by not notifying me about appointments that people have booked with me. They have no customer service phone number, so you have contact them via chat and bot, and then they call you back. No one COMPREHENDS English, though they speak it from a 3rd world country. Even though I have called over 4 times - and the hold times are OVER AN HOUR for each call, and my settings are CORRECT for where they are supposed to send my email for when I have an appointment, they DO NOT NOTIFY ME. They apparently notify the client, but not the OWNER WHO PAYS THEM. Today, my wait time has been over 3 (THREE) HOURS, on chat and on the phone. After over 2 hours on chat, with 3 different representatives (J***, L****, and K********), K******** put me on hold for over 15 minutes saying, "I'm looking into everything", and THEN disconnects the chat within the ONE MINUTE when I did not respond! Apparently, it's ok for WIX employees to keep customers on hold, but they demand you watch the screen every second which is unreasonable. This is not to mention being on hold on the phone with D**** for over an hour, and then a billing supervisor (from Ireland) being snarky with me and saying, "I will have tech look into it". There is zero turn around time for them to contact me back, and it will be by email. Wondering if they will get the correct email since they do not notify me on the email I listed (again, that is clearly listed in my settings and I have done this more than once when they deleted it the first time), for when an appointment is booked. So I would suggest you find a RELIABLE company, with a contact phone number, so YOU do not have to be on hold, being transferred, with the final result of NOTHING. YOUR PROBLEM WILL NOT BE SOLVED. Do yourself a favor, and go with someone else. I have had to refund 4 clients as I was NEVER NOTIFIED by WIX for the session. Terrible company.

Bought a domain because they tell you to buy it in order to publish your site. Guess what, it isn't that easy or that cheap. Once you buy a domain, you have to pay for a 'provider' or host, which could be wix or another site, but they don't tell you this up front. They are scamming people. Their customer service is robotic trash.

I paid for a Core plan (annual) that renews May 2025. I decided that at the time of my renewal, I would like to downgrade to the Lite plan because I will no longer need the features in the Core plan. When I completed the downgrade, their system said that my account will downgrade to Lite May 2025. When I refreshed my account, it had already downgraded my site. I lost all of the features of the Core plan. No refund. No credit. I chatted with two of their reps asking them to simply put me back on the Core plan until I renew (as their website said would happen). I was told they could not do that.

The first representative was no help. He had no clue what he was talking about so I ended that chat and started a new one. The second one advised me to request a refund. I did as I was told and it was denied.

So, I have paid for a Core plan and they have me on a Lite plan and refuse to refund/credit me or put me back on the Core plan as before.

I currently have event registration running on my account in which I have Facebook Ads promoting it. Because I'm on the Lite plan no one can sign up for my event unless I pay $87 to upgrade back to the Core plan.

When I asked the representative, why do I need to pay again for the Core Plan when I've already paid for it, he had no answer.

The site co-owner died 2 weeks ago. I asked for a prorated subscription refund. As the site is not need and the current subscription ends 12/25. They continue to deny the request with no reason being given, even though it states on the website that you can request a refund if extenuating circumstances happen. Now they cancel the site but refuse to refund any of the money that I paid. This was the former site, https://www.cindyblackburncj.com/

Wix is terrible - please do NOT build your site using them as they do not employ people who know what they are doing. In March/earlyApril '24 they did an update that broke my Wix bookings app which caused significant disruption and loss of income for my busy practice. I got the run around from customer service for 3 months! Absolutely no help at all and each time someone emailed me back, it was a new person who had no idea what had gone on previously making me have to repeat myself over and over. It's been months of literal hell dealing with customer care. They finally said the issue would be fixed and I would no longer have this issue after July. However that was not true as now 5 months later it is still broken, my customers aren't happy, and now I am doing a bunch of manual work every day because my bookings app doesn't fully function anymore and the most important automated function is broken. Instead of helping me or fixing the issue, they quoted their terms of service stating, "(section 14. Disclaimer of Warranties), We make no warranties regarding our services, including their quality, reliability, security, compatibility and conditions." It's unbelievable that instead of fixing the problem they created, they are quoting their terms, basically acknowledging that they provide unreliable and poor quality products to their paying customers and they don't care. What a crappy way to treat a 10 year customer whose business you screwed over with a crappy update. But, in their words, they can screw up and then let you suffer due to their "terms." As long as they are still cashing their checks I guess that's all that matters to Wix. Buyer beware!

They steal your money! We started a website and we're excited for the oportunity as a small veteran owned business. After a move because of getting re-stationed, we have tried uncussesfully to get bank accounts changed and to contact customer service. They are holding almost 7,000.00 of our customers money and we can not get hold of them to refund the money or get it deposited to fulfill our customers orders. Multiple attempts to get resolution since the beginning of July have fallen on deaf ears. Web hosting is great, but DO NOT use them for any financial transfers or website orders. They will not send you your money.

Are they for real?
Watch this company, they hold my full month payment for 3 weeks and all I could hear is the Wix payment compliance team who needs to do the checks and approve, I had to hold all my life and bills for almost the full month.
This is not the way you have to treat you clients after over 10 years using the platform.
Be aware they control your money do not use this company.
They have the costumer service attendants who will all say the same excuse and put the blame on the compliance team and tell you all WIX polices and no one will solve your problem.

This company is a SCAM be very careful!

Hope this will help people to avoid people struggling and suffering trying to get their own money paid.

On top of it they will charge to receive money from your clients and 'process' and pay me! What a joke please pass on this is a SCAM company

#1 it's very expensive. #2 there is no way to contact a living person for disputes. #3 they have gone out of their way to put as many barriers as possible to cancel your account. Dealing with Wix is a nightmare. Just don't sign up.

I have had a Wix website for about three years and had set up autopay through PayPal which was about $4.95 a month. On July 4th, 2024, in the dead of night, Wix and PayPal authorized a $756.00 payment through autopay with no notice and without my permission. This was money set aside to attend my father's funeral. It was such a shock, my world fell out from under me. I am a disabled woman and $756.00 is a lot of money for me.

If you can get through their AI Bots, it's almost impossible to reach someone to talk to. I finally had a "chat exchange" and was told that the $756.00 payment was "non-refundable" but, that they would "make an exception" for me.

I canceled my website and notified PayPal.

Needless to say, Wix has not refunded my money and say that PayPal is holding it up through their "investigation." In the mean time, PayPal has instructed me to work with Wix to resolve the issue.

Apparently, these two billion dollar companies really need my money as I struggle to get to California by August 3rd for my dad's funeral.

I'm pretty sure that Wix uses Bots, as one of their email responses to me in regards to the funeral was, "I'm sorry you are missing something." Either they are Bots, or they are completely heartless.

What a horrific, horrible experience. What a horrific company.

Do the math. If they do this to even a 1000 people in the dead of night, they are making a lot! Check your bank accounts, folks. Wix and PayPal should not be allowed anywhere near your money.

I generally use Wix because it was the first page I learned to use to make my website for free and I was very happy with it. But recently I was creating the site for one of my accounts and when the power to connect the domain appears, I get a pop up that says I can upgrade my plan or just buy the domain and connect it. Because it is cheaper and I only wanted the domain that is what I did and I bought it for 3 years, 75.75 dollars, and when I go to connect it I get another pop up that says that even if I have the domain the only way to connect it is by having the premium plan and that each plan comes with a year of free domain, so I lost 75 dollars and they forced me to end up using the annual plan anyway. This lack of clarity seems like a scam to me. The plans are overrated and the clarity of the page leaves much to be desired. Obviously no repairs and now I have to look for a new place since this one is a shame.

Please do not be swayed by the low entry price. This is the WORST website creation service available. I have been trying to get my PAID FOR business email going and they STOPPED IT BEFORE MY END OF PAID DATE.
I am done.

Stay far away from Wix. They will allow scammers to make purchases and still take their processing fees after the transactions are reversed due to the scammer using a stolen credit card. Wix makes you eat those fees and does nothing to protect their customers on their platform. Complete pile of crap.

Wix did an "auto renew" charging me many times more than last year with no prior notice. I have opened a complaint on PayPal but they refuse to rule in my favor. Wix cancelled my website but has not refunded my money. Very poor customer service. I would never recommend them.