Wix

0/10. Not one good aspect anywhere, everything is terrible. Con artist team. Evil company. No customer support,

Terrible customer service and they have sneaky methods of charging you or increasing the price without requesting your consent

So... I get a couple calls regarding my company's website from friends and colleagues that visit it and cannot get past the landing page. We have not updated the site since Feb 2020. The problem resides with folks using Windows 10/MS Edge... and the menu tabs won't allow navigation to the sites pages (beyond the landing page) and there is no animation playing. Previewing the site in Wix editor shows no problem, but publishing does. Contacted Wix tech support this past Saturday and after working with Level 1 rep, was told I would be escalated. Put on hold for over an hour with music and an occasional recording stating that I was next-in-line. My phone battery was going down, so I pressed 1 (as the recording instructed) to have a callback. 2 hours later, the Level 1 rep did call back with an apology that the "escalation team" didn't work on weekends. Monday... the escalation team sends emails requesting a share-screen... and a time window of 2-hours. Well, guess what? I have to work... and cannot sit around waiting for Wix support... so I requested some instructions (via email) on some steps that I might take on my own. Wix refuses to do so. Undoubtedly in Wix's world, I (and my friends and colleagues) cannot be the only one to experience this problem... so why not at least try to provide some guidance on what to check. It's not just my desktop that cannot interface with my site correctly (Android tablet works fine). Wix is stubborn... plus the Saturday waiting-around without its own Level 1 rep not knowing that the escalation team doesn't work on weekends... just plain grrrr from a long-time (5 years) customer.

Is anybody else having trouble getting their web sales payments from Wix? I sold an item worth just over £2000 on 15th December and got an e mail from Wix on the 16th to say they were updating company details and asked for some verification items which we e mailed them next day.The e mail said it could take up to seven days and they would freeze our payment until we sent the details.The week came and went so we chatted to the helpline people who said they would chase it up, couple of days later we chased again and nothing happens, no e mails no communication.At that point my bank account went into the red for the first time in 40 years, the bank froze our cards and bounced some small standing orders. I now feel a great deal of shame and confidence in my little company has evaporated while Wix holds my funds. Yesterday morning we had another attempt at the chatline and the lady said she was marking the case as now urgent. Later that day I saw an e mail come in from Wix from 'Justin' and opened to find exactly the same e mail I received on the 16th December asking for information. I was very angry so I managed to get a telephone call to someone from Wix (America?) and after 20 minutes of me ranting trying to get some sense the nice lady passed me to a supervisor.He went away to check and came back and told me (Now more than 30 minutes) that they had all the paperwork from us, it was all in order and he was going to send 'Justin' an e mail so it would be immediately sorted out. Could you send me a confirmation e mail to me as well I said so I knew things were happening, certainly says the man and you never guess (Yes you can) no e mail came to me.
So I am in trouble as I cannot make any sales until we open. I have drew some savings in cash and paid in into my bank which is still frozen.So is Wix in some sort of trouble so they cannot pay our own money to us? Be careful with these people the customer aftercare is shocking, not a single e mail from them despite five sets from ourselves. Somethings stinky. There only e mail said we can still keep taking money from our sales and as I no longer trust them I am shutting the online payment part of my web as I cannot afford to lose anymore money.

After months of designing this website - I went live in November 2021.

My account was fine. I never had any issues. People were quick to call me and offer me their services from wix - a social platform about selling and sponsoring ads etc. i was always told my website my beautiful and a job well done.

Fast forward. I had hundreds of orders in 3 days. I was hosting a fundraiser for a friend who has breast cancer at 31, who's pregnant with their third child, so I was doing something Nice.

Unbeknownst and to my surprise - I got an email stating that my account was frozen due to unusual activity. That's cool I guess. Safety first. But instead of calling me to verify these orders - they send me an email stating I won't receive my payouts. MY CUSTOMERS PAYMENTS. Oh, they will still accept payments on my site - but not give me the money.

So. In order for me to verify my account and get my money - that is actually proceeds to this family - I must do a bunch of things.

Privacy policy
Terms and conditions
Shipping and return policy's
My physical address
Contact info
All names
Upload docs
Literally everything.

Which is fine!

But. Why wasn't that all "mandatory" before I started selling online? Before any payments were to be made; that should have been a requirement. But now all of a sudden since I had high sales- my account won't release funds to my bank.

Now here we are. My TAT is 10-15 biz days. Now what? This family needs their raised donations. My customers want their shirts that I can't order because I don't have the thousands of dollars just laying around to order them and now my name, my business, and my livelihood is on the line.

Days later the issue still isn't resolved. Nor can I actually reach anyone! Nor is there a customer service phone number to even reach a human.

So. I do not recommend wix. Their customer service is not what it should be. This is appalling. It's unethical. And I will be switching and letting folks know that wix is not a place to do their business with.

Wix still has some really frustrating issues. I used a template with a beautiful video background embedded in one of their "strips". Spent a day designing a very nice looping video for this. Spent even more time figuring out where to put the logos so scaling the size of the website wouldn't crop my logos in the video. Got it working perfectly after about 12 hours of design work. Switched to mobile view. VIDEO WOULD NOT PLAY! Looked it up on Wix, only to be informed that the video feature was not supported in mobile view? WTF? SERIOUSLY? Then they as the question: Would you like to vote on having this feature added in the future? WTF? YA THINK? LIKE NOW?! Why bother with it if 70% of my users browse on mobile devices now? Also, I cringe every time I get my layouts working perfectly in desktop view and then have to check them in mobile view. 100% of the time the mobile view will be 100% screwed up. I spend more time fixing the mobile view than I do building the original site. Wix YOU STILL NEED A LOT OF WORK! FRUSTRATING! DON'T TEASE PEOPLE WITH TEMPLATES THAT YOU CAN'T FULLY USE IN MOBILE MODE! BAD! YOU WILL ONLY KEEP PISSING PEOPLE OFF! THIS HAS TO ME HAPPENED WITH OTHER THINGS YOU OFFER... WITH THE SAME DUMB QUESTION ASKED ABOUT WANTING THE FEATURE ADDED IN THE FUTURE!

Although there have been a few minor problems that have come up they did get fixed. I have not had any significant problems.

I just read Wix ad about written in html and Google indexes these sites better, could not be more from the truth. I used Microsoft front page 16 years ago, then Dreamweaver and RapidWeaver. All of these template companies are trying to capitalize on people thinking they will have a cheap site. The real bottom line is that the average person would have to spend hundreds and hundreds of hours learning real organic SEO. But WIX and companies like them want you to buy their templates and after you realize no one is going to see your website let alone be built to engage users and attract more inquiries. Then comes the search engine optimization fees and they go on and on. After you quit paying them, your site will drop whatever search results you may have. I have rebuilt sites from WIX and others alike. WordPress built correctly all along utilizing proper plug-in and loads and loads of hours learning SEO, which is constantly changing, leaves you trying to be a webmaster and now cannot work your own business. The sites I rebuilt of WIX had dropped dramatically in ranking from my first build many years back. I explained to the person building the WIX site where to place basic SEO and after checking later when his site went from page one to non-existent, I saw no titles, descriptions keywords Meta or anything. Google has made it more difficult for home website creators to build a professional site that works. You get what you pay for and on the SEO side you just lose a lot of money every month. WordPress is tops for SEO and mobile friendly websites. But it does not just happen. WordPress is difficult to work with and takes a lot of maintenance. If you just want to build a personal website that does not need to generate business or income, then WIX is a possibility. Also, I came across a WIX ad on Facebook bragging how great their sites were and search engine friendly. I ran basic Google guideline tests and the site speed was below 50 on mobile and had little to no SEO built in or optimized with tags etc. I hate to see the average consumer be misled and have an effect on their time and business. At least a warning before believing a company ad give people an option.

I recently started a small pet care company and made the horrible mistake of using Wix for our website. WORST MISTAKE EVER! We aren't even 3 months in and already we've had a million issues. We hired one of their "trusted partner": 10com to design our site and while initially I was thrilled with their work and even wrote them a glowing review on Google, I quickly realized how wrong I was. They claimed to have also optimized the site for SEO, but after paying an expert to do an SEO audit I realized that not only had they not optimized it, they had done things incorrectly. My business partner and I immediately tried to fix these changes through their editor only to experience hiccup after hiccup. After finally connecting with one of their "experts" (our call was dropped multiple times and then we had a wait time of over an hour) they told us that our site was corrupt. This was because of a software issue on their end. The guy on the phone (Marvin) told us he would call us back with 24 hours with an update and timeline as to when the problem would be fixed. We were told that in the meantime we couldn't make any changes to the site. It has now been over 48 hours and NO call from anyone. I have currently been on hold for almost one hour myself waiting to speak to someone. This is unreal and unacceptable. DO NOT PAY THEM A CENT- THEY ARE AWFUL!

Worst Company to get support from, you're better off getting support from a rock, paper, or a scissor.

Every time I work on the website it crashes for me. I have to refresh the page and the website freezes on me.

Having your own website to advertise your Business, Goods and Services is the way to go. Almost everyone has their own website. It's the way to advertise, it's actually the way to go.

A few years ago I was about to pay for a ten weeks course in Web page designing, it never happened until about three months ago I saw an advertisement on a particular website inviting people to join the website designing boot camp. This boot camps goal is to help people to set up their own personal website in two days. The cost is $10,000 (ten thousand Jamaican dollars) and you are to take your credit card with you to pay an additional US$60 for the Url so that is pretty much JA$16,000 (sixteen thousand Jamaican dollars).

I mentioned it to someone and they told me not to pay any money to set up a website because I can find a site on the internet that can offer me the service for free. I decided to search for myself and gave up until I stumbled on wix.com. I decided to try it myself, by the way, I am not very technologically savvy. I do pretty good on Microsoft office applications but I know little or nothing about web page designing. Anyway, I decided to go on the website and try my hand at it. To my great surprise, and happiness I was actually able to set up a website on my own. I actually started it today on wix.com, I am not finished yet, I have saved it to continue because of time constraint. That is the reason I have decided to do this review. I have gained satisfaction and I want others to benefit too.

You do not have to have a knowledge of programming, HTML or javascript, It is a simple step by step process. Your can create your web page of your design with animation and all of this is for free. The only thing you need is a domain name. Isn't that great!

Well, I know it has helped me because now I can create a web page and this I did for free and I also have the knowledge on hand to share. So if you ever think about building your own web page why not try wix.com you will be glad you do.