WixReviews 660

I have not received my refund even after 27 days when i asked them about it, they say it is out of their hands once they passed to the payment provider! They need to chase up with their payment provider to see why my refund has not gone over, not leave it to me suss it out. What the hell can I do? This just an excuse to say to me, we have sent refund but if you haven't received it, there is nothng we can do about it because we passed it to the payment provider and out of our control! Chase it up with your payment provider you are working with and ask them why my refund did not show up!

Hi,
I had opted for wix online builder for my website and at that time they had a promotional offer of Google Adwords of USD 75. After I purchased the plan I got the vouchers under my account. Subsequently, I purchased the plan for 2 of my clients and got 2 such Adwords Vouchers. After a month when I tried using the vouchers I discovered its not valid for my country (India). When I contacted WIX they said that Google has revoked the offer from certain geographic locations and they cannot do anything about it.
I contacted Google to verify this and Google replied that the vouchers were never issued for India and thus the question of revoking doesnot arise. After sending the mail to WIX support and posting on social media WIX replied that there was a disclaimer while selecting the plan that Google Adwords is applicable is certain locations only. This statement is completely different from their earlier statement when they said that Google has revoked the offer.
So basically inspite of selecting billing address as India, WIX issued me coupons which were not valid for India.
They are not willing to accept that it is their responsibility to compensate me for an equivalent amount now and are offering an extension of 3 months which is not even 1/3rd of the value of the adwords coupons that I have.
Pathetic customer service guys. Dont even think of wasting your time and efforts with WIX.
They will keep sending u scripted mails for weeks and then absolve themselves of all the responsibilities.

I upgraded to a Combo Plan on 3/1/16 that is advertised to have a free domain for one year. I chose a domain and paid the extra $9.90 for the "Privacy Domain Registration" that was so private I received several spam phone calls within 48 hours of registration. I contacted wix about this after reading multiple support tickets of customers complaining about this same company (searchenginestartup.com). To my surprise, wix denied any responsibility in the matter stating that the spammers probably got my information another way. So, I disputed the charge with my credit card company and it was reversed without question for failure to render services.

Now, to fast forward one month later. I am furious to learn that my site has been down since 3/10/16 due to the suspension of my domain over this chargeback on my credit card. I am not being told that the domain is not actually included in my combo package somehow (despite having screenshots of this exact advertisement on their website) and they are refusing to unsuspend my domain unless I pay them more money... for a domain that I paid for an entire year subscription and received 10 days of service.

Also, be ready to not actually be able to call a customer service department and instead have to rely on the insultingly generic copy/paste answers supplied for their support staff. I now have to again go through an entire dispute process to receive a refund as I am being told that I am not getting one from their company. Thanks, Wix!

BEWARE of WIX SELLING & FALSE ADVERTISING PRACTICES:

When you subscribe to their Yearly Unlimited Premium plan, their website says that you get 2 free premium apps which are Site Booster and Form Builder.

I only used the Site Booster and I was just charged a total of $9.90 for 2 months of service ($4.95 monthly service charge).

Nowhere in their advertisement says that there will be a monthly charge at all for the service and that is why it says you get it for free with your subscription.

This is clearly, false advertisement!

As of now I have cancelled my subscription for the Site Booster so I won't get charge again.

When I called customer service about this was told that you only get a credit for the first month of service. Again, nowhere that is mentioned.

They issued me a credit for this charge.

I wished that I haven't paid in full up front as is required for the year for the yearly subscription for their service.

As of now is "wasted" money since I can not get a refund for it and is paid until it expires for the yearly service.

As of now I am looking for another company to design my website with and won't be using Wix anymore.

I also haven't finished designing my website completely yet.

I would have given them no stars if it was possible!

Yeah sure Wix maybe user-friendly and easy to use. But man sites built using them are Sl OOO wwwww... and it is terrible for business, not only that but it is missing the most basic of features. It is nothing but a headache every time I open my editor. I can't even change the font of my website. And don't even get me started on their apps... all of them are garbage and you have to pay for everything. That is why the prices are so low. They make it up by charging the hell our of you to use any of the add ones. Overall, I should have stayed with WordPress. Faster, better apps and much better customer service!

I'VE STARTED USING WEX OVER A YEAR AGO AND IN THE BEGINNING FELT BLESSED BY HOW EASY AND INTUITIVE THE EDITOR WAS. I COULD CHANGE THE LAYOUT OF MY PAGE IN A FEW CLICKS. NOW. WHEN I FINALLY READY TO SET UP MY STORE... I AM SIMPLY UNABLE TO MODIFY THE EASIEST OF THINGS... WHICHEVER ELEMENT I TOUCH OR MODIFY IT AUTOMATICALLY SHOWS ON EACH PAGE. WHY THE HELL THEY ASSUME THAT EACH ELEMENT MUST APPEAR ON EVERY PAGE. SO HAVE TO UNCLICK EACH TIME. OTHERWISE ALL THINGS OVERLAP. TOO MANY UNNECESSARY OPTIONS, TOOLS NOT INTUITIVE. OVERALL COMPLETELY DISSATISFIED AND NOW DOUBTING WHETHER SHOULD RISK AND START MY ONLINE STORE WITH WIX. AND WHAT IS MOST DISAPPOINTING IS THAT WIX TEAM, DESPITE OF SO MANY COMPLAINTS HAVE NOT DONE ANY IMPROVEMENT IN AT LEAST HALF A YEAR. EVEN THE MOST OBVIOUS ERRORS ARE NOT BEING FIXED..

I have been using WIX for a few years and upgraded to Premium about 2 years ago. Happily plodding along doing the occasional update. HATE the new editor. Look at their service tickets for the last few months, mostly complaining about the new editor.
It is clumsy.
It is is slow.
It is non intuitive.
It is PAINFUL.
They will let you revert to the old style for a limited time. Here's a better idea, ROLL BACK, ditch the CRAP you have now.
Cheers
Steve

I am rather disappointed with Wix. Initially, I had a free account. Then I received info that I could have my own html. I was not aware that I would be charged $149 for hosting by an automatic renewal. When the charges came through I tried to contact Wix to no avail. The voicemail said they would call back in 4 days. I had the charges automatically reversed because I did not sign up for the deluxe package with the $149 + $14 annual renewal. When I called Wix to find out how to get the free web site back -- I was informed that I had to pay $50 because I made them look bad with a chargeback! Disclosure about upcoming charges would be nice. As well as the fact that they will automatically charge you unless you go in and turn that auto charge off! I am quite disappointed but glad I learned.

WIX's customer service is some of the worst online customer service I have experienced. "Pass the buck" and "Let's not answer his questions" must be the pinnacle of your customer service support. Despite having multiple upgraded and paid sites, multiple emails, etc... they make ZERO effort to try to fix a problem. Moreover, they have no interest in actually compensating you for some of the crappy tech that they offer as widgets, which don't work at times. And because they didn't create it - they hold no responsibility DESPITE some of the issues being persistent to these widgets for OVER FOUR YEARS. Disgusting level of service. DISGUSTING.

While WIX has finally given access to a telephone number to call for "Support" i. E. questions on billing, site and technical issues... they are VERY DECEPTIVE... they list time to call desk as if they are 7 days a week available... but never pick up and route you to schedule a call and give you a call-back time ONE WEEK LATER... who needs that if you are having problems with your site or them connecting it to your URL?... If you are in business... can you afford to be OUT OF BUSINESS FOR A WEEK?

Their CUSTOMER SERVICE SUCKS! Use GoDaddy... for everything.

Worked with me to resolve problem.
A customer service # is hard to find. I never saw it on the site but when I printed out my invoice it was on the bottom. *******949 by the way. So minus a star for that not being accessible but when I did get a hold of someone they were awesome. I had failed to turn off auto renew, they refunded me even though it was my fault.
Wix is better than others I have tried for site building I just didn't have the time to make my sites work for me and $ just got tight. So the core service they offer is good. If they offered more access to customer service, like a find-able # and/or chat, at least for the payed plans, I would say they are a very good value.

I know there are some bad reviews about these guys, but I have had an overall positive experience with Wix. I have been using them for years and have designed about 6 wesbties with them. Yes it's hard to get hold of their customer service, but when you do they're quite helpful. It takes a bit to learn how to create these sites, but once you do, you can make really groovy websites that look like a pro made them. Overall, from my experience, I would recommend these guys.

I have a good experience in Wix. Currently, I have three websites in Wix for which I am paying $150 for each, which is ridiculous. Now I am migrating to WordPress finally. Let me shortlist my feedback

1. Good for SEO, but not great
2. Limited features, If you want to implement any extra feature own your own through Coding you can't.
3. No custom URL, or you can say longest blog post URL.
4. most of the apps are paid apps.
5. Full of Javascript
6. Load every element indevidually
7. If you add more than 3-4 apps the site loading speed becomes critical.

Currently, one of my sites gennibbles.com is there, even that also I will migrate to WordPress. So my final word is Do not prefer Wix, take some time to learn WordPress and then make a website. You can find many tutorials to built a WordPress site, so don't worry go with WordPress instead Wix.

I stopped doing business with WIX in November or December 2014. I found a hidden enrollment billing of $50 showing up on my November or December 2015 credit card statement. Received NO notice of re-billing. I disputed the transaction through my credit card company. It has been my experience that companies are pretty gracious and quick in removing these kinds of hidden enrollment billings. Not Wix. They are still playing hardball and demanding payment. For what? I closed my website in April 2015. I don't even know what they are charging me for.

Wix.com stole my money. We started a monthly subscription but they took an entire years fee without warning.
Then they cancelled their relationship with the primary ap that my site was built around, "simply book me" again without warning. Because "simply book me" can no-longer connect to my wix page, it has destroyed my business, costing me in excess of $120,000. I called them but they refused to answer for a nearly a week, basically being closed the entire thanksgiving holiday. No emergency number is available. This not acceptable for a server that business are dependent on.

Wix is a waste of time. They will charge you for no reason and wouldn't tell you why they have charged you. The worst part is their so called customer service. I don't recommend wix, rest is upon you. I would give my money to starter like "TemplateToaster" http://templatetoaster.com instead of this experienced DIY builder like Wix.