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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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Used to be many free items - had more items go missing than delivered - some items damaged with no refund
I will still use Wish
The very first product I ordered I didn't even get. The second one I did receive and they sent me the wrong size. So I think that will be the end of my shopping experience with wish. However I know your partners with Geek and that side of things is great.
At first I received my items quickly, but of lately they have not been turning up, or are up to 4 weeks late being delivered.
Also some of the items seem to be of a second grade, not first grade as they should be.
If this continues to happen I will find another place to buy my items from.
When i compare with Aliexpress the prices on wish are sometime double so now i will use less this web site. Also the gain ponts are very low.
Muy conforme estoy, todo llega siempre perfecto. Muchas gracias! Nunca entendà lo de los descuentos en la próxima compra, pero igual sirven los precios.
Not very satisfied product was VERY cheaply made
Arived early tho so that was good. But it's not something that I'll get on here again.
Mucho productos llegan en fecha, pero otras se tardan mucho. Por eso no hago la otra orden esperando que llegue todo.
Wish has TONS of great items! It is so easy to shop and saves me a ton of money! I always find lots of things... even some I didn't know I needed! Ha ha!
Good service If Ever I had a problem the money was always returned and made good on their ethics. They never contest any true problems. A good reliable site to use you just have to be patient.
Love to shop on Wish... there fast with delivering the product... refunding is also no problem with Wish their customer service is the best
Some products are great and some are very cheaply made. I wish especially the clothes we made a little more durable and true to size
My experience has been nice. I only wish there was not any individual shipping charge. That is my only complaint.
My order went smoothly, I love this app so far. The clothes fits well and the material has great threading. Wish keeps me up with all their discounts on clothing. Thank you Wish for your good service.
Wish always has something cool. Great shops and great deals. They have some of the best customer service I've ever encountered.
Only ever had one item not work that I or dered from WISH, their return policy was easy and I was refunded right away.
Items take longer to arrive, but if it didnt you wouldnt be getting that item at 20% its usual cost.
Like the app a lot.
You get what you pay for. It's either a hit or a miss some of the products are great some not so great overall I'm pretty happy.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.