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Wish Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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The worst products you can ever buy. Pure Garbage. Everything is of the worst quality. GARBAGE. Don't waste your money on the garbage they pass as products. GARBAGE... GARBAGE. Can"t say Garbage enough...
Plain fraud!
Super cheap offers will be cancelled immediately in the hope that other orders will remain. Deleting an account is not possible, because the "security code" is always sent after it expires.
Hands off!
Hi Walter. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Placed a small order in May, didn't get items until mid July. Actually had my credit card reverse charges since I thought the items would never come. When I did get them the quality was horrific; masks that were paper thin so you could see through them and latex gloves that rip when you try to put them on.
STAY AWAY!
Hi Florence. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Got most of my order after 4 months. Every single item was a total date of money. Cheaply made, poor materials. Useless. Planted seeds, they died. Magnifier, fell apart, what looked like a very pretty shirt was a cheaply made piece of crap with flower design that peels off, still have not received 2 items after 4 months. My advise... steer clear of this junk. Worst merchandise I have ever ordered online
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
They take your money, then they don't ship goods and never give a refund. Pending since Nov 2019?. 03/22/2020, 6:19 PM PENDING - PAYPAL *WISH - *******145 -$0.78
03/22/2020, 6:19 PM PENDING - PAYPAL *WISH - *******143 -$6.86
02/6/2020, 10:33 PM PENDING - PAYPAL *WISH - *******985 -$4.00
002/2/2020, 11:42 PM PENDING - PAYPAL *WISH - *******051 -$5.00
02/2/2020, 11:42 PM PENDING - PAYPAL *WISH - *******048 -$3.90
01/31/2020, 11:04 PM PENDING - PAYPAL *WISH - *******985 -$4.00
01/30/2020, 11:04 PM PENDING - PAYPAL *WISH - *******664 -$5.00
01/30/2020, 11:04 PM PENDING - PAYPAL *WISH - *******661 -$5.00
01/23/2020, 11:04 PM PENDING - PAYPAL *WISH - *******754 -$4.90
01/1/2020, 8:20 PM PENDING - PAYPAL *WISH - *******917 -$4.00
01/1/2020, 8:20 PM PENDING - PAYPAL *WISH - *******910 -$15.55
01/1/2020, 8:20 PM PENDING - PAYPAL *WISH - *******907 -$3.90
11/26/2019, 2:25 PM PP*5944CODE - ******* -$2.45 -duplicate
11/21/2019, 11:03 PM PP*5944CODE - ******* -$2.45 -duplicate
Hi Wanda. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I've made around 10 orders.
Three items came different (and cheaper quality) than advertised.
Others - just super low quality and impossible to use.
Do not recommend this shop at all.
Hi Alex. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Of the 10 items l ordered 3 have arrived. All others still in China orders have not left the country of origin. No customer service what so ever. I have received orders from the UK in less than 2 weeks. Orders from the US same. It should not take more than 8 weeks to receive items ordered but they sure take your payment lickety split. Buyer beware.
Hi Carrie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I bought a couple of purses one wasn't bigger then what it stated so I went to a different bigger size purchased back in March it said STILL PROCESSING. They will not track one on tracker said they couldn't because of thirty day past. No mention of that when I ordered keeps changing dekivery date
Hi Linda. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I have been waiting since may 22 and they keep telling me another 30 day and refuse to give me a refund i have contacted them at least a 100 times and all i get is it will be there what a joke
Hi Loretta. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I ordered my item two days ago and when I ordered it, I got an email saying that my payment was going through and after it had gone through they would ship my item, this is reasonable. Now, two days later, it said that my payment is STILL pending! This seems very strange to me. I went to look at my item on the website and I think the automated customer service chat was really annoying to use and didn't answer my question of why it took so long, so I went online and found their phone number but apparently they don't have customer service over the phone. Which makes me question why there is a phone number anyway, but I finally found out where to email to talk to someone about this and it got back that someone would respond to me in two to three days? After that I checked the reviews and realized I made a mistake ordering from wish, so I refunded my order. The website definitely doesn't have "fast shipping speeds" As they claim and you are better off ordering from a different website.
Hi Laura. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I ordered goods on the 20th May. Its now
July 30th still no sign of it. They said 14-21 days. Every time it gets close to the delivery date they extend it. It now says 21st August. Is shows still in china. They have never replied to my correspondence have now gone to PayPal to get refund
Not happy. Will never order from them again.
Hi Max. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I am warning you! You will not get WHAT you ordered if you even GET the order. I've made the mistake twice now and got RIPPED OFF both times. No customer service! Phone is disconnected! Read the BBB complaints! This company is a total SCAM! I ordered some things in Feb and received 1 item... a piece of $#*! thing they call a rug and not anything like the rug I ordered! The rest of the order never came
Hi Leslie. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Product I ordered and paid for never came and when I call customer service the message says they don't offer phone support. When I try customer service on line, I get an automated response that does nothing. I will NEVER order from them again and would not recommend them to you. Wish I never used Wish.com
Hi Joe. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I ordered Batteries on July 21,2020. Wish claimed they were in stock. After I placed the order the confirmation email indicated that the delivery date was September 24,2020 and when I investigated the Wish website stated if I didn't get the batteries by October 24,2020 I should contact them. I tried to contact Wish on July 30,2020 to cancel the order and the 800 number on their customer service contact page said that they don't offer phone support at this time and if you would like to email them the should get back to you in 2 to 3 days. Do yourself a favor and just stay away.
Hi Kent. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Ordered in mid-March now looking at late October as arrival of my items, cant get a refund... what a joke.
Hi Ben, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered 100 dollars worth of items in may and my estimated delivery time was June 15th and since then every time the delivery date comes close the date gets pushed 2 weeks more. July 30th and still nothing. I am sure in 2 days when my last « pretend » delivery date approaches the date will be pushed 3 weeks more. I tried to contact customer support through the app all I get is a broken record of answers that don't help at all it's like talking to a robot. I tried to contact them by email same thing! It's a scam and a waste of money never buy from wish!
Hi Nadine. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I ordered some cotton gloves end June to protect my hands as have eczema. Got an email thanking me for my payment, then nothing. I now, at end July, find the gloves will be delivered end October, having originally been given a lead time of six weeks. So, FOUR months lead time! The support service is non existent so I cannot cancel or complain. This company stands out from the crowd for pure arrogance. Service levels are zero. I will not be using them again.
Hi Maureen. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I ordered a shirt took 2 months to arrive. Quality was bad the sewing was just bad riped and fit was terrible just unflattering. Ordered 2 dresses for my daughter on may 5. Said they were arriving july 24. Nothing came to date. There delivery takes 2 and a half months. The quality is terrible when the stuff arrives if it ever does. Will never order from them again.
Hi Patricia, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
DO NOT TRUST Wish! Two years ago i got some good items from them and some terrible ones so when i wanted to return them, they wouldn't refund the payment instead the gave me wish cash. So finally i used it a few months ago to pay for a product and i had to pay the shipping. They gave me a wrong item, obviously used/old with tear, with an attached used adopter and all the attachments won't fit. It appeared as the vendor select from his old reject pile of BS and inserted a very old crumpled manual. To top it all, it was packed in a clear plastic bag (usually seen in a vegetable isle for produce) and the outer green plastic bag with my address on it, no box whatsoever. I tried contacting them to complain and their automated agent support gave me a run around like it was a broken record. So terrible!
Save yourself the trouble and the frustration. This company will just give you junk.
Hi Ole. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
After ordering at beginning of May and only receiving 1 item up until July 15th and no help or answers from Wish Support and everything showing still in China contacted Visa with all my back up and fully credited back ALL FUNDS within 3 days of them receiving my info! Just tell them you want to dispute the charges, as long as you attempted to resolve with no luck first they are happy to help, FINALLY REAL CUSTOMER CARE AND SUPPORT!
Hi Emile, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elsa. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!