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Wish Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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Charge my accountant for an order not authorized. Order place never receive the order for the one did authorize facial wax kit. Contact to cancel the order no reply
The shipping times are outrageous. One two and three month waiting times. Sometimes even longer with absolutely no way to ask for a refund. There is no way to talk to a human or even text with one. All computer generated answers. They have done nothing to rectify a expensive order. Never ever will I order from them again
Hi Chris. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Even though I barely know two friends that actually have received their products, I am still not sure whether to order anything from them. I might go for anything between $1 - $5 just to be sure.
Hi Andrew. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Ordered 271.00 of items on may 4th and 5th 1sr delivery date was in july now its September something, they wont refund my money all I get is an email either saying they do not understand my request or I have to ask for a refund for each item individually. When I do that I get we do not understand your request. You can not call them nor tell them what you need with the wish assistant customer service. Bunch of crooks. Stay away order from another business.
Hi Dawn. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Terrible website, defaults to Russian and no way to change to English. A novice must have written the code!
Hi Dave, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
After five months, I still have not received my order. I was told in June that it could not be cancelled because it was already shipped. Neither have I been issued a refund as requested. If it isn't a scam, it could certainly give lessons on how to be one. I would add photos, but, guess what? I never got the order. If you read this, take it seriously because I have never left a review before.
Hi Pat. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I placed an order may 15th 2020 never received a single thing yet and we're in August I've been patient and understanding but this is rediculace I don't recommend ordering from this site
Hi David. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I like wish but I absolutely love their sister app cute. When I haven't gotten my item the refunded my money just by contacting customer service. Yes delays are happening but not just their fault all mail is going slow. Keep up the good work guys I do wish shipping wasn't so high that why 4 not 5 stars
Hi StarMarie. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Item has status as still being in delivery, however the refund window has already closed(even though the tracking status on the site claims it was not yet delivered). Avoid wish.com at all costs!
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered an item May 5,2020. It's been sitting in China since June 2. I was refunded the cost of shipping on June 2 because of the delay in receiving my item in the US. The customer support keeps moving the delivery date ahead and I've been told to wait 30 days after that date for a refund, so now it's September 13. It's not coming I'm sure because it has been at same site in China for 61 days now. They tell me because it was shipped they will not refund me. They are crooked and have lied to me. I will NEVER use this company again and I would advise others not to do business with them. If this is their business model, they may not be around long enough to do anything more than take your money.
Hi Becky. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I order summer clothes in early April 2020 and they updated the denim dry date about 5 times now. Now my orders are expected to arrive in September! The summer clothes are no good to me then. I am reporting Wish to the Better Business Bureau and I'm contacting my credit card company to explain that these are fradulant charges as I paid money and revived nothing!
Hi Amber. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Ordered products from wish.com in April. My order didn't arrived and no refund EITHER. Will not order again.
Hi Buena. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered an exercise bike 4 months ago and I still haven't received it. So I am out 200.00 dollars
Hi Jamie, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I SPENT OVER $700.00 AND ONCE I RECEIVED THE PRODUCTS THEY WERE TERRIBLE, UNABLE TO BE USED, POOR QUALITY PRODUCTS. I HAVE TRIED SEVERAL TIMES TO RETURN THE CHEAP TERRIBLE QUALITY NOT WHAT I ORDERED PRODUCTS AND NO ONE WILL ANSWER. PLEASE DO NOT ORDER FROM WISH, OR YOU WILL "WISH" YOU DID NOT ORDER FROM WISH. I FEEL THERE SHOULD BE A "CLASS ACTION LAWSUIT" AGAINST "WISH" BECAUSE I WISH I HAD MY MONEY BACK AND NO ONE CAN HELP ME RETURN THIS HORRIBLE MERCHANDIE AND "WISH" MY MONEY BACK.
Mrs. K. Elom( I was shamed by purchase(s)( I am ashamed of the products I received), robbed( I have no way to return this poor merchandise and get my money back).
Today with all that the World is going through I am hurt that I was scammed, lied advertisements, lie about product description, waited longer than usual for delivery(1 MONTH LATE!), charged delivery charge for each item, I am disappointed that a trusting consumer was led so wrong.
Final:
WISH SHOULD BE SUIED BY AN ATTORNEY FOR ALL OF MY MONEY BACK, WISH SHOULD NOT BE ABLE TO MISLEAD CONSUMERS.
Very Disappointed,
Mrs. K. Elom*******111)
Make It Right, all of us are very disappointed, please give all that gave a review a refund. We do not deserve this horrible stealing of our money, and poor quality products, this is a robbery to our trust, and money.
Hi Kimberly. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I wish I would have read reviews before order. Charge delivery fee for each item. Tell you a quick shipping date order was supposed to be July now its saying October. No way to contact anyone there for refund. DO NOT PURCHASE
Hi Terre. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I decided to try to save some money and do my Christmas shopping early this year. I was originally attracted to Wish's low prices but buyer beware! They change the price on you when you go to place your order and so far the items I have received have been made of cheap materials and have not been exactly as pictured for what I ordered. Extremely disappointed and will never use this site again!
Hi Lucy. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I ordered an item May 30. Today is August 1 and it is still not here.
They refuse to give a refund and have pushed the delivery date back several times.
Hi Ramon. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
They keep moving my delivery date back. If they arrive at the next delivery date it will have been 3.5 months since order(when ordering it said it would take 1 week). Also there is no customer service.
Hi Emma. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Worst customer service
They lie about shipping dates
They have no where you can call directly
Product sucks so bad
They have misleading marketing shcemes to fool potential buyers and make up most of their reveiws and delete bad reviews
Im so angry with this site
And alit of their products are downright obscene
I would add a picture if i would actually even receive it one day
Hi Daphne. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I ordered a few things at once. 12 pack solar lights that arrived as a generic 2 pack and the other three items, which were supposed to arrive in two weeks are now scheduled for more than two months out.
Hi Johanna. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Veader. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!