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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Pennsylvania
2 reviews
41 helpful votes
Follow Jill E.
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SCAM SCAM SCAM
August 6, 2020

If you ever do receive your products, and there is a good chance you won't EVER receive them. But if... they will always either be the wrong items, very poor quality or the wrong quantity. Wish does NOT stand by any of their sales. The customer service department only responds with a preset response and doesn't actually ever address or resolve any issue.

Date of experience: August 6, 2020
Wish C. — Wish Rep
over a year old

Hi Jill, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Washington
2 reviews
4 helpful votes
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Didn't think it was possible to hate a company this passionately. After using their site initially I was merely annoyed by all of the little details that didn't work right or weren't user friendly. But then I received my second item (a wristwatch) that literally ran backwards. I have now written almost 30 emails to wish.com's support email and only get canned replies. I am pretty sure that nobody is even reading them at this point. I tried calling and they literally will not even speak to you. Wear a mask, gloves, or whatever it takes to avoid Wish.com like the Corona-virus (its almost as horrible)

Date of experience: August 5, 2020
Wish C. — Wish Rep
over a year old

Hi Gordon, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
1 helpful vote
Follow Mary P.
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I have ordered over 30 1.00 items and have never received a single one that is just crazy so you know that is just a scam

Date of experience: August 5, 2020
Wish C. — Wish Rep
over a year old

Hi Mary. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
1 helpful vote
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I think the owner of wish should read the comments I have written cause he or she clearly don't understand the meaning of business

Date of experience: August 5, 2020
Wish C. — Wish Rep
over a year old

Hi Raymond. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
15 helpful votes
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Received previously used hand sanitizer units. Disgusting! Will not let me return as they say they can't see the fault?! They've told me to use them and then show them they don't work. Ridiculous response. The back is transparent and I can clearly see there has been a liquid put inside. Never purchased from Wish before and will NEVER be again. SCAMMERS - STAY AWAY

Date of experience: August 5, 2020
Wish C. — Wish Rep
over a year old

Hi Jenni. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Maryland
1 review
0 helpful votes
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This company is the worst. I placed an order that said I would have my order within 5 days. Then when I checked my order it had a delivery date of 2 plus months. I tried to reach out to the company about this at least 7 plus times then my order was cancelled by the shipping company and my order payment was refunded to Wish. As of the 3rd day of placing the order no one will help. I reached out to my credit card company about this with proof of the cancellation. I will never do business with this comapny again

Date of experience: August 5, 2020
Wish C. — Wish Rep
over a year old

Hi Larry. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

District of Columbia
1 review
0 helpful votes
Follow Casey S.
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I ordered 3 items back in May 2020. It is now August 2020. I have received two of the items, still waiting on the third. The delivery dates were changed and delayed constantly. No way to contact a customer service dept, no way to cancel the order, no way to return an item to get a refund. I should have listened to my friend who warned me away from wish.com. She ordered back before COVID-19 and had the exact same issues. She even received a damaged item and could not get an exchange or refund. I will never order from them again.

Date of experience: August 5, 2020
Wish C. — Wish Rep
over a year old

Hi Casey. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
4 reviews
2 helpful votes
Follow Karen E.
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FOUR months now and emails back and forth time-wasting and refuses to refund money when item has not arrived.
There is no method on the website to ask for a refund if you stupidly agree to the bot asking you to wait for another week or so. BE WARNED.
Fake and scam company.

Date of experience: August 5, 2020
Wish C. — Wish Rep
over a year old

Hi Karen. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

South Africa
1 review
0 helpful votes
Follow Junaid A.
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BIGGEST MISTAKE FOR BUYING ONLINE FROM WISH IT WOS MY FIRST TIME IN MARCH BOUGHT A FEW ITEMS AND HAVE NOT RECEIVED ANYTHING JUST CHANGING THE ARRIVAL DATE AND BLAMING COVID WERE OTHA COMPANY'S ARE STILL ABLE TO DELIVER WISH CANNOT AND ARE REFUSING TO REFUND MY MONEY SO THIS WOS THE FIRST AND DEFINITELY WILL NOT USE THEM AGAIN (I WISH THEY NEVER EXISTED)

Date of experience: August 5, 2020
Wish C. — Wish Rep
over a year old

Hi Junaid, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

District of Columbia
1 review
5 helpful votes
Follow Vee V.
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Purchased an item that was not the correct size as the product listing. In addition, the item didn't look like the product photo - terrible quality, darker color than photo. Contacted customer service which took forever to reply only to tell me that my refund request does not fall under their refund policy. Their policy clearly states satisfaction guaranteed and a refund for items that are incorrect size or color. This item was both. I don't understand how they are allowed to sell such poor quality items while using an incorrect image to sell said items. Would not order from them again.

Date of experience: August 5, 2020
Wish C. — Wish Rep
over a year old

Hi Vee. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

France
1 review
2 helpful votes
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Scam counterfeit fake
August 5, 2020

Wish.com is a scam, everything you buy on this web site is junk and counterfeit.
Clothes: Cheap materials wrong sizes. Shoes: Low quality plastic counterfeit
Phones: Fake specifications, Beauty product: Toxic
And the list goes on...
Review on youtube: https://youtu.be/EUb4_dfWZvA

Date of experience: August 5, 2020
Wish C. — Wish Rep
over a year old

Hi David. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
0 helpful votes
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I Won't Order Again
August 4, 2020

The shipping is ridiculous. They say it will take 3 months. My wife ordered from another Chinese site and it came within weeks so there is no excuse. I have also ordered from Europe several times with no issues. Thank God I spent a little over $10.

Date of experience: August 4, 2020
Wish C. — Wish Rep
over a year old

Hi James. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Minnesota
1 review
0 helpful votes
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STAY AWAY FROM WISH
August 4, 2020

I ordered a webcam Apr 2, and expected delivery was May 27. Tracking number says the webcam is still in China. When the product did not arrive I requested a refund, to which they responded it's been past 30 days since the estimated delivery date and they will not refund. I have been going back and forth with them for a few days now, but it's not looking good. How is it legal for them to take my money but not deliver a product, and refuse refund!? Do not use Wish, you will not get what you pay for.

Date of experience: August 4, 2020
Wish C. — Wish Rep
over a year old

Hi Danna. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
Follow S Y.
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Slow delivery
August 4, 2020

I have been waiting almost 3 months for my product to arrive. It is almost impossible to talk with a real person. I will never order from Wish again!

Date of experience: August 4, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Switzerland
1 review
5 helpful votes
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Refurbished iPhone 6
August 4, 2020

Bought a refurbished iPhone 6 from an accredited iPhone dealer on Wish for half the retail price of a new phone. Phone died completely after 5 weeks so can't even be switched on. Automated replies from customer service only redirected me back to order page. I can't get any further because the phone died after 30 days. Total con because there is no way to contact the seller and get the phone repaired!

Date of experience: August 4, 2020
Wish C. — Wish Rep
over a year old

Hi Jennifer. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
2 helpful votes
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Ordered item beginning of June. Wish tracking states it has arrived at terminal in Canada 23rd June. First delivery date was July 24th. Now that that date has passed, I am informed that I should expect delivery between August 24th and September 24th. Canada Post maybe slow but not that slow. Chat doesn't work, unable to contact Customer Service, nothing. It's my guess the item never even left China and I've just been had. I hope you choke on the money you crooks.

Date of experience: August 4, 2020
Wish C. — Wish Rep
over a year old

Hi Steven. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
5 helpful votes
Follow Hugh M.
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This site should be shut down, they are committing legally classed Fraud and i really don't understand how they are still in business, shoddy business practices, Lies, Deception. Monetary theft etc. the list goes on, Tell me WHY more people aren't thinking the same thing? We should all band together and shut them down! At the most we should see the owner in prison. This is a Complete scam and a theft against consumers.

Date of experience: August 4, 2020
Wish C. — Wish Rep
over a year old

Hi Hugh. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Ohio
1 review
0 helpful votes
Follow Matrty H.
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Never got my item
August 4, 2020

I have been waiting for four months. They advertised that it would take 2 weeks and now keep saying it will arrive in another month. If they are having trouble shipping from China they should let you know upfront.

Date of experience: August 4, 2020
Wish C. — Wish Rep
over a year old

Hi Matrty. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
1 review
38 helpful votes
Follow Michael K.
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Attempted over multiple emails and picture forwards to return incorrect size garments until it became clear to me that the asks would continue, but with no real action from Wish. They then just stopped responded to my requests/inquires.

If you buy, you need to plan on keeping it regardless of the miss - it ain't going back!

One and done for me.

Date of experience: August 3, 2020
Wish C. — Wish Rep
over a year old

Hi Michael. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

California
1 review
4 helpful votes
Follow Traci B.
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My biggest regret so far during Pandemic was ordering a lot of stuff from this site! Super duper POOR quality items, however I have only receive 2 items since I ordered months ago. I think I ordered a dozen items! WHY?
They charge very high shipping per item and the items take months to ship from China! I think the clothes at the 99cents store are better quality! I WISH I never clicked on their site! PLEASE DO NOT ORDER from wish.com

Date of experience: August 3, 2020
Wish C. — Wish Rep
over a year old

Hi Traci. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.