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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
Follow Larry S.
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I ordered 3 rings from this site. Gladly to say I didn't spend much as I was trying them out for the first time. The jewelry I received, which was supposed to be SOLDID 925 Silver, was very cheap tinny metal that looked like it had been painted with silver Paint. The 925 stamp, that was shown in what I ordered, was NO WHERE to be seen.
DONT ORDER ANYTHING FROM THESE PEOPLE>>>>>MAJOR RIPOFF. The turquoise stone that was supposed to be in the ring, was a painted piece of Plastic!

Date of experience: August 9, 2020
Wish C. — Wish Rep
over a year old

Hi Larry, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Brazil
1 review
1 helpful vote
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No stars for Wish
August 9, 2020

Terrible experience buying on Wish. I ordered a product in March. 2020 up now, August 2020, i haven't receive my product or my refund. I don't recommend their site.

Date of experience: August 9, 2020
Wish C. — Wish Rep
over a year old

Hi Eliezer. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

California
1 review
1 helpful vote
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Fishing lures
August 9, 2020

Why in the heck am I getting penis lures on Google when I am looking for vintage fishing lures. It's disgusting and disappointing. If I wanted to buy $#*! lures I would go an adult website. I will not be buying from Wish, and I am not going to be using Google much anymore either.

Date of experience: August 9, 2020
Wish C. — Wish Rep
over a year old

Hi Loretta. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
1 helpful vote
Follow Victor D.
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I bought a bicycle sit in April, wish continue change delivery date and my summer is almost over. I don't need anymore that sit, but I don't have option to cancel o refund this item.
The worst came after, somebody wanted buy items with my credit card, that means is unsafe shopping site

Date of experience: August 8, 2020
Wish C. — Wish Rep
over a year old

Hi Victor. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
2 helpful votes
Follow Geoffroi T.
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A scam! Do not trust!
August 8, 2020

Ordered two items. Wish Keep reporting delivery date. 3 months after, still no headphones and green screen I bought and paid for. 3 months and absolutely no customer service at all. No way to get a refund, nothing but a robot chat to tell me to wait. Trackin says my items are still in china... lol.
They are a fraud!

Date of experience: August 8, 2020
Wish C. — Wish Rep
over a year old

Hi Geoffroi. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
1 helpful vote
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Wish is a rip off.
August 8, 2020

I ordered many items from Wish most said i couldn't get so they refunded me but only the cost of the items they kept all the shipping costs! Then two items that were shipped broke. I put in my complaint but i never got my money back. There are two items that i never received and nothing has happened with that! Biggest problem the site is totally automated and there are no people to talk to.

People don't download this site!

Date of experience: August 8, 2020
Wish C. — Wish Rep
over a year old

Hi Linda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
1 helpful vote
Follow Carrie W.
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Every time I ordered things from Wish. It's either took three to four months for arrival and sometime it never arrived. Last few months I complained about the non arrival and asked for a refund. Now wish claimed I abuse the refund system. Don't shop there.

Date of experience: August 8, 2020
Wish C. — Wish Rep
over a year old

Hi Carrie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Ohio
1 review
1 helpful vote
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S TO THE C. A. M
August 8, 2020

I am contacting the Attorney Generals Office and the Federal Trade Commission to have these scam artists SHUTDOWN permanently. I am PISSED!

Date of experience: August 8, 2020
Wish C. — Wish Rep
over a year old

Hi Rob, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
1 helpful vote
Follow Joe H.
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Don't believe what you think is real they won't process your order on things that era to cheap buy from amazon or a better business.

Date of experience: August 8, 2020
Wish C. — Wish Rep
over a year old

Hi Joe, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Oklahoma
1 review
1 helpful vote
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Fraudulent charges
August 8, 2020

I bought an item from wish for $6. A few days later I get a notification from my bank that they have cancelled my card because of suspicious activity. Turns out Wish charged me $481 for items I didn't even order! Now I'm left with no debit card and have to go through the hassle of changing my payment information on my recurrent charges like electricity and rent. I will never deal with them again!

Date of experience: August 8, 2020
Wish C. — Wish Rep
over a year old

Hi Covet. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Brazil
1 review
0 helpful votes
Follow Fabiano O.
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Porque minha conta esta bloqueada nao consigo compra mesmo tendo dinheiro no wisch cach r nem no cartao de credito

Date of experience: August 8, 2020
Wish C. — Wish Rep
over a year old

Hi Fabiano. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Michigan
1 review
1 helpful vote
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Poor quality crap
August 8, 2020

I have bought several items abd honestly it is always badly made abd much less quality than it appears in add. Always a, dissappointmenr. I would not recommend and will not be buying this junk again

Date of experience: August 8, 2020
Wish C. — Wish Rep
over a year old

Hi Loreen. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

South Africa
1 review
7 helpful votes
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My orders
August 8, 2020

I firstly orderd cpu rgb fans abd arrived in 2 day
I orderd others, in 5 june but not deliverd. I did went to post office four times but they told me the same thing no orders from overseas yet.its been month and 2 weeks now

Date of experience: August 8, 2020
GB
1 review
1 helpful vote
Follow Said A.
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Very unhelpful and unprofessional
You contact customer services and they always send you a standard automatic reply and never deal specifically with any questions. Utter scam

Date of experience: August 8, 2020
Wish C. — Wish Rep
over a year old

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

California
1 review
2 helpful votes
Follow Carol R.
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A bunch of thief's and fraudulent criminals behind this app or even scammer I believe. Don't ever try this App. I thought it was serious business, but of course not. When a business does not have a customer service phone number where to call and complain or clarify purchases etc, that says a lot about a business.
I bought $8.50 items and my bank statement shows a charge from Wish of $23.30, really? Then, they pretend not to understand the issue, to not do the refund for the extra charge.
1st of all they don't have a customer services rep. Number where to call and deal with this via phone (of course not!), just like thief.
Second, they play the game of the robot messages where you get responds from different people (who knows if they are even real people) playing the game of (I'm so sorry to hear you got extra charge but we can't do any refund). It's disgusting. They would never be successful stealing people's money that is my only comfort.
Don't try this app pls. Try Amazon, E Bay, Walmart etc I mean serious business that they are not going to play a game to refund simple $15.30. Serious business, would never do that. Don't recommend this App at all. Don't get ripped off! Pls don't try it!

Date of experience: August 7, 2020
Wish C. — Wish Rep
over a year old

Hi Carol. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
1 helpful vote
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Rubbish alternatives.
August 7, 2020

Most items delivered were never the same as what is displayed on wish.com website.The agents are just as bad. They disagree with your complaint and continue to insist that the right product was delivered. I advise you not to order anything from this website.

Date of experience: August 7, 2020
Wish C. — Wish Rep
over a year old

Hi Josephine. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Georgia
1 review
2 helpful votes
Follow Tonya S.
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SCAM
August 7, 2020

I PLACED AND ORDER MAY 4,2020. IT IS AUGUST THE 7TH AND I AM STILL WAITING ON 90% OF MY ORDER. THERE IS ABSOLUTELY NO ONE TO TALK TO. THE AUTOMATED SYSTEM SENDS YOU THE SAME BULL@#% MESSAGES WHEN YOU TRY TO COMPLAIN. THE DELIVERY DATE HAS CHANGED ON MY ORDERS AT LEAST 4 TIMES AND YES I DID SCREENSHOT IT. ACCORDING TO THEIR OWN SITE THEY ARE LATE AGAIN BUT THEY DO NOT CARE. EVENTUALLY THEY WILL AUTOMATICALLY "REFUND" SHIPPING COSTS AND THEN BLOCK YOU FOR ASKING FOR HAVING TO MANY REFUND REQUESTS. WORST COMPANY EVER AS THEY SAY ITS DELAYED SHIPPING AND EVERYBODY ELSE I KNOW HAS RECEIVED PACKAGES FROM ALL OTHER COMPANIES. OF COURSE THEY HAVE MY MONEY SO I CANNOT DELETE MY APP. I HAVE NOW THREATENED TO GET AN ATTORNEY IF I DO NOT SEE MY PRODUCT OR GET A FULL REFUND ON ANY ITEM THAT HAS NOT BEEN RECEIVED.

Date of experience: August 7, 2020
Wish C. — Wish Rep
over a year old

Hi Tonya. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
1 helpful vote
Follow Nikos S.
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They robbed me many times with their fake plastic products that are not working. Can someone help me so I can get the money back? Thank you before hand!

Date of experience: August 6, 2020
Wish C. — Wish Rep
over a year old

Hi Nikos. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Colorado
2 reviews
1 helpful vote
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Ordered size 40, 9, 5us size and got a shoe with a measurement of us size 6,5. After 12 emails back and forth. Company allowed me to return my item for a refund but have to pay shipping more then the item is valued.

Date of experience: August 6, 2020
Wish C. — Wish Rep
over a year old

Hi Michaela. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Washington
1 review
16 helpful votes
Follow Emie E.
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No returns/no refunds
August 6, 2020

Even though they advertise a return policy, it is a lie. I rec'd 2 items that were the wrong size & tried to respond using their "system" (an email link that didn't work). There is no customer service PERIOD. So, just know that when you order something, you are stuck with it and you won't get your money back. I "WISH" I had seen these reviews before I ordered from them.

Date of experience: August 6, 2020
Wish C. — Wish Rep
over a year old

Hi Emie. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.