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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Nena D.
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Ordered sweat shirts the material is so low end it actually feels like plastic and two pair of shoes man made that feel like cardboard. The shoe fits the ankle strap does not. The length was made for that if a young child. Took 5 months to get my order. Do not Ofer from this site.

Date of experience: August 12, 2020
Wish C. Wish Rep
over a year old

Hi Nena. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
3 reviews
0 helpful votes
Follow Kofi B.
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While the Wish company is a knockoff brand of major labels, it should still offer as close to decent clothing as possible. What I don't understand is that they manufacture in Asian countries and sell to Americans using their own measures(which are considerably smaller). Why not find out what the measuring equivalent is and make that instead of having a product that constantly disappoints. I'm a plus size women almost 6 feet tall, very few of their items have ever actually fit as described. I don't know why I kept giving them the benefit of the doubt. Then on top of that, they make the return and refund process extremely difficult. This is a fraud company from their material to their sizing. I will not be a continuing customer.

Date of experience: August 12, 2020
Wish C. Wish Rep
over a year old

Hi Kofi. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New Mexico
2 reviews
4 helpful votes
Follow Phynix Y.
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They stole a lot of my money by tricking me into "being patient" Because of COVID-19 which was their excuse for my items not being delivered as promised and I was. Now the items I was waiting for from May never arrived and these thieves are telling me I will not get my money and I won't get the stuff I bought. I'm reporting them to the Federal Trade Commission and telling everyone what THIEVES they are. The items you do get are cheap wanna be knock offs of the advertised products. I'm going to show you their ridiculous refund policy. If you agree to wait and be patient like they ask but your items were scheduled to arrive on a certain date and 30 days pass from that day. They tell you that you can no longer receive a refund and you will not get the items you ordered and patiently waited for per their request. Just read this dumb $#*! policy they have made up now. PLEASE STAY FAR AWAY FROM THESE THIEVES! If you really want to throw your money away I'll take it and I'll at least have the decency not to lie to you as make you wait for merchandise I never intend to give you. SHOP AT YOUR OWN RISK! May as well give your purse or wallet to a stranger. Nothing but thieves!

+4
Date of experience: August 12, 2020
Wish C. Wish Rep
over a year old

Hi Phynix. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
2 helpful votes
Follow Kris W.
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My order originally said it would arrive in two weeks. It has now been updated three times, and is so far four months overdue. It is never within 30 days of the arrival date so as per the refund policy I cannot cancel my order. My tracking info has my item sitting at the China departure hub (wherever that is) for two months now. Listen, pay a few extra dollars and order from ANY other company. I have now officially learned my lesson after being stung twice! Wish is a nightmare.

Date of experience: August 12, 2020
Wish C. Wish Rep
over a year old

Hi Kris. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Florida
1 review
0 helpful votes
Follow Ya B.
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I ordered a T-Shirt in the beginning of June and i still haven't received it yet. Its total bull$#*! and im tired of waiting for this one simple T-Shirt. Now its saying it wont come until October and that is complete and utter $#*!. They need to get their $#*! together because their customers are dropping like flies

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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Stay away
August 11, 2020

Started in the beginnng about 6 months ago to appear to be for customers do not be fooled. I had some defective items come so asked for refunds. I got a notice that because I had so manyrefunds they have blocked me so I cannot even talk to customer service. Pretty nervy when they send you defective items and block you so you cannot do anything about it., There products are different than what you see in picture most of the time. Made in China, that says it al. Shipping takes for ever. Do yourself a favour stay away.

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi Lorraine. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
2 reviews
1 helpful vote
Follow Luis B.
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Cheap quality products
Orders take months
Can't cancel orders
No customer service to call
Once you place an order you are stuck with it and they change the delivery time as they please. I ordered 5 items back in may and originally I was scheduled to receive them in June, still nothing and they changed the delivery dates to end of September.
I already bought and received what I needed from a different store, but Wish does not allow me to cancl the orders despite the fact that it will take months ro get them.

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi Luis. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow Ryan T.
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This wish app is a waste of time. If you want to wait for a product that keeps switching its dates and never comes. Use this app. No operators to talk too. As well as automatic response emails. Want money back. Dont know you to talk too?

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi Ryan. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow sarah B.
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I did an order in June 2020 supposed to get it 15 days after, I never got it til now, they just adjust the date of delivery each time. When I try to reach customer service, the call fall no way, noone response, the call is cut. I tried to send email and no response, they are just thieves. Don, t drop your money.

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi Sarah. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Ordered items on May 20/20 it is now August 11/20. Everytime the delivery date gets close they just push it back a month.
Website has no customer service no way to cancel order or even speak to someone about the order. The worst company ever don't waste your time and spend the few extra $$$ and buy from someone eles.

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi Joel, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Arkansas
2 reviews
0 helpful votes
Follow diane o.
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Wish sucks
August 11, 2020

After many months i finally received my cup smashed into pieces. They keep saying theyll email back within3 days what a joke i will never buy from this rip off lying company again i told them i cannot send a picture but will be glad to return the smashed cup no response

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi Diane. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow Shane D.
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I ordered a few products back in early June. It was supposed to have arrived towards the end of the month. Just a day before it was to arrive, the date moved further by a couple of weeks... the same thing kept happening... and has continued till date. No one on customer care ever responds... i just want my money back and be done with this shady platform. By my experience with Wish, I can state with certainty that they aren't managed professionally or ethically. Their actions are barely legal and can take your money and not deliver a product, blaming covid19 for every delay. I think they try to just drag it out indefinitely till you lose patience and give up on them. Im never going to use this sketchy company again and am actively informing everyone in my circle against them.

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi Shane. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
0 helpful votes
Follow Lisa J.
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The clothing does not look remotely like the pictures and the sizes run very large. The quality is terrible! I ordered yard accent lights and received damaged boxes and broken items. It's sad, they have amazing pics and do an awesome job fishing you in. I don't ‘"Wish" my experience on anyone. :(

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi Lisa. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
0 helpful votes
Follow SAMANTHA D.
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Double hammock advertised with metal
Stand very clearly states but just a cheap canvas arrived and support useless stating it doesn't come with stand even though canvas alone sold on site for £12 and I paid £48. They expect me to pay return postage for a refund less postage!

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi Samantha, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Nevada
1 review
0 helpful votes
Follow Alene N.
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I never had such a long waiting list, I couldn't receive my items for mor than 5 months and still I am waiting though their online customer service is always the same repeatable and not satisfactory

Date of experience: August 10, 2020
Wish C. Wish Rep
over a year old

Hi Alene. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
1 review
0 helpful votes
Follow Steve H.
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I ordered a mask and 10 filters from them and only got filters which I have no use for without the mask and costing around$25.00. I have notified them many times but they do not answer the customer service phone number only with a message you email them. Emailing them I only got the run around and I contacted the wrong person and I need to contact someone else who tells me I need to contact the person that told me to contact them. Everyone attitude seems to be it's not my job. Also they have blocked me out of my account and will not reset my password and I have emailed them about that as well. It's been horrible doing business with them.

Date of experience: August 10, 2020
Wish C. Wish Rep
over a year old

Hi Steve. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

South Carolina
1 review
0 helpful votes
Follow Randy P.
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Buyer beware...
Ordered a watch off of the Wish app in April, was supposed to receive it in May, got it in July. The watch was consistently slow 15 minutes every hour. Requested a refund after 3days of receiving it. Keep getting robo responses from their "customer service" department that they are sorry about my poor experience with them and they are contacting the vendor... it has been a month and counting. I will never buy anything from them again

Date of experience: August 10, 2020
Wish C. Wish Rep
over a year old

Hi Randy. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
1 helpful vote
Follow CINDY M.
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Don't support hackers
August 10, 2020

Its clear there's a lot of fake items and they always cancel your order if you got stuff on sale. Just to buy it full price.

Date of experience: August 10, 2020
Wish C. Wish Rep
over a year old

Hi Cindy. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Rachel clark
August 10, 2020

Ive recently bought 2 rings and 2 pairs of hooped earrings that aparantly silver what aload of grap.
$#*! knowes what grap they made them from sterling silver my arse there something you would make from tin foil cheap grappy bull$#*!. So beware there fake and scamming,

Date of experience: August 10, 2020
Wish C. Wish Rep
over a year old

Hi Rachel. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
32 helpful votes
Follow Caroline B.
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Dreadful company
August 10, 2020

Don't bother purchasing from this dreadful company. Received dress wrong size returned at my cost, various delay tactics employed like cant read picture of return receipt sent further copies with details of return code and when delivered and who signed for it. Still delay tactics until now return times out. So not only cost of dress and delivery plus return cost, but no dress either. Use this company at your own risk rubbish products and dreadful customer services

Date of experience: August 10, 2020
Wish C. Wish Rep
over a year old

Hi Caroline. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.