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California
14 reviews
41 helpful votes
Follow Thomas M.
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Ok, so Wish.com has great deals, hands down the best deals anywhere. It's also relatively easy to navigate and purchase items.

The issue with wish.com is, that you can expect about 25% of the items you purchased to:
1) Never show up, or take 2 months+ to arrive
2) Be the wrong item
3) Be the wrong color, style, or size.

That being said, most of the sellers are willing to fully refund you or send you the right item to make up for it.

Having now bought 100+ items from wish.com myself I would personally say that it's worth it.

If you want fast shipping or demand designer quality wish is not for you. But if you're willing to wait 3 weeks for a faux winter jacket that only costs $12 and it looks like one you seen at Walmart for $198, then this site is for you.

There's no intentional scams that I've seen, the prices are legit. Items are usually lower quality, but the prices definitely reflect it.

Date of experience: April 4, 2016
Indiana
1 review
0 helpful votes
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Found what I was looking for
June 16, 2018

They had what I needed at good price. What more could I ask for. I've been looking for a replacement for a few months and then I ran across this store. The only thing is the directions state "use provided alcohol wipe to prep for installation " didn't have the wipes but I didn't buy it based on the prep wipe just the button repair decals. So no big deal.

Date of experience: June 13, 2018
Canada
1 review
0 helpful votes
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Lord Phillip
September 28, 2020

Well let me start by letting everybody know that wish customer service is not what they say. The product you get is hit or miss. Most of the time their old product and when they don't work wish customer service Lord Phillips is not helpful and they expect you to keep the packaging for who knows how long and if you don't have they use it against you. Not too good for wish. Lord Phillips you need better customer service skills. After this I would let you go because you job is to help the customers. Here is the lights I bought not bright super dim. Doesn't even stick. Thanks Lord Philips Phillips

Date of experience: September 28, 2020
Wish C. Wish Rep
over a year old

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
2 helpful votes
Follow Maria C.
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The worse experience
January 26, 2021

The product I ordered and paid for, was not what I received. I received a very evident cheaper low quality product. Their customer service is awful, their return policies protects the merchant only, no concern for the customer at all. And what is worse, there is no way I can block them from my email address, since their deceiving sales messages keep popping up in my emails. Attached are the pictures of the product they advertised and the picture of the product I received. Stay away from this company!

Date of experience: January 26, 2021
Wish C. Wish Rep
over a year old

Hi Maria. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Tennessee
2 reviews
10 helpful votes
Follow M W.
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I have placed several orders with wish.com. In a nutshell Wish sells cheap Chinese products with no instructions of how to use the product or very brief instructions written in Chinese. You will wait weeks and weeks on any purchase. The product reviews on the site are fake simply because they all say the same thing regardless of what product it is. "Shipped so fast" never... "I haven't used it yet but it's looks great!" not... "I can't wait to use my products!" how is a review even possible if you have never even used it? Think about it... It's a very overrated "company" and if you are looking for cheap made items with no instructions and want to wait a month or more for the cheap products then Wish is for you. That is Wish in a nutshell. I am still waiting on items I purchased what seems like forever ago. I tried Wish and it's terrible so I would not recommend it it to anyone.

Date of experience: September 20, 2019
Missouri
1 review
0 helpful votes
Follow Janis M.
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What a joke
January 17, 2017

Please do not order from this company! Been a month since I placed an order and still haven't received it. Women sizes fit children and quality is not what it says. There order tracking is so off that it doesn't even make sense. Wow! Please tell your friends to stay away...

Date of experience: January 17, 2017
Minnesota
1 review
2 helpful votes
Follow Joan V.
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Ordered several things within the last month... a few things started coming. Terrible! Its like they show you the pic of an item they are knocking off and laughing at you because they have your money. Customer service is a joke! If you order from them, be prepared to be disappointed!

Date of experience: January 31, 2017
Vermont
1 review
0 helpful votes
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Multiple orders placed months ago and their support is non existent. It says if the order doesn't arrive by delivery date, to contact them but there is no way to actually contact them and they just repeatedly push the delivery date farther away. Don't waste your time or money. Shop eBay or Amazon. At least they have real support and take care of their customers.

Date of experience: June 12, 2020
Wish C. Wish Rep
over a year old

Hi Brian. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
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Fraud
August 15, 2020

I have been waiting for over $300.0 worth of products from this company going back all the way to March it is now halfway through August! The company refuses to refund my money as they say they cannot do so well the item is in transit. However they keep adjusting the delivery by date never ever buy anything from this company it is a fraud!

Date of experience: August 15, 2020
Wish C. Wish Rep
over a year old

Hi Bre. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
1 review
3 helpful votes
Follow Ante K.
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Wish was OK at first. Recently I ordered a particular item. I received it. Then I received another identical item which I didn't order. Then I found my credit card was charged for three such items. Being trying to get some customer support ever since but it's virtually impossible. Never again!

Date of experience: June 5, 2019
New Jersey
13 reviews
24 helpful votes
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The store is packed full of goodies! Things for your home, your car, your boat and all at an affordable... or better... price. Sometimes shipping is fast and quick. But be careful. Some items come in slow and some don't work. I found most items come from overseas and why it takes longer to receive your purchase.

Date of experience: July 24, 2017
India
1 review
4 helpful votes
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Delayed order!
August 14, 2017

I'm from india... in my country already people scared by China products but I saw this website... i placed my order 3 weeks ago. I didn't received yet.
It's disgusting.
I thought this is a very good website.
I ordered 1 baseball jacket... and 1 dragon ball cap
What the hell is going on

Date of experience: August 14, 2017
New Jersey
1 review
0 helpful votes
Follow D M.
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Never received merchandise, can't reach anyone in customer service, they direct you back to the website. Awful and deceptive--they should be shut down. After a month without my order, I tried to contact them, but can't get a response back even after a week through the website.
I suspect this is a SHAM operation. Don't do it.

Date of experience: October 21, 2016
Portugal
1 review
0 helpful votes
Follow Paula M.
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I really loved this app! Specially the products for home decor! Good quality and they ship very fast! I received everything that i ordered before the deadline.

And it´s so easy to buy, that´s a plus!

Date of experience: August 23, 2017
Utah
1 review
14 helpful votes
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Be Careful!
January 2, 2016

I've ordered a few times from Wish with mixed success. It's incredibly sketchy - don't buy anything until you've read every review and fully considered. Some products are great, but the majority are cheap terrible knock offs. I've gotten really great stuff there, and really mediocre stuff. Don't expect anything to ship within a month.

Date of experience: January 1, 2016
North Carolina
1 review
5 helpful votes
Follow Christy T.
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Ordered a few times with no problem. But the most expensive item I bought $39.00 was not delivered even though they said they did. Checked with my post office using the tracking number they gave it, and its never left the mainland. They owe me money and will not refund it. Americans should beware.

Date of experience: January 13, 2016
Florida
1 review
0 helpful votes
Follow Marc S.
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Failed to deliver product and sent me the following instead of a refund:

May 12,2017

Wish Support said:

Hello Marc,

I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible, though it appears we did not quite meet your expectations in this case. I'll make sure to pass your feedback to our team so they're aware of your experience.

Thank you for your patience and understanding of this matter.

Ariana
Wish Customer Service Team
www.wish.com/help

Date of experience: May 12, 2017
Canada
11 reviews
33 helpful votes
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Udder Crap
May 23, 2017

I here all kinds of positive reviews, thoughts & comments from friends and other people but I order something and then they keep extending the original delivery date. It takes forever to show up whatever i order. I have 3 things on order right now whenever those things show up I'm done with wish.

Date of experience: May 23, 2017
Tennessee
1 review
6 helpful votes
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I haven't had issues so far with wish. You all have to remember. Don't order something you need soon. If you order from wish EXPECT to give at LEAST 3 weeks for shipping. Its coming from CHINA... so yes its going to take a while. Its not like ebay or amazon. And you still have problems with those sites. I mean think you getting something for DIRT cheap. Remember. You get what you pay for. This website is for people who don't have a lot of money to spend on items & get what you want for a discounted price. Just keep that in mind. I like wish for the most part I just order a TON of stuff last night so we shall see how it works I have ordered a bracelet and scarf before. Granted the scarf was very cheap material but hey I paid $1.50 for it!

Date of experience: November 29, 2016
California
1 review
50 helpful votes
Follow david m.
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We bought a watch which not only never arrived but WISH moved the arrival date 3 times on us to avoid a refund... now they only refunded the shipping and told us we have to wait another 1.5 months for the item refund even thought it was due to arrive a week ago? What a scam... take the money and then hold it for months... basically they sell fake items and use your money to gain interest or invest it while thy hold you back! Avoid this scam site!

Date of experience: June 24, 2020
Wish C. Wish Rep
over a year old

Hi David. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Overview

Wish has a rating of 1.7 stars from 8,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778