First off, I am a big supporter of Kaitlyn and Millie's channels and wanted to go a step further to support Infowars. I placed a first time $170 order on not just Apparel but 3 supplements to try out as well. I must say after trying them out I had planned to purchase 2 of the supplements again. The initial order was sent with one of the T-Shirts being not one that I ordered. No big deal right? That's what I thought anyway.. I sent a email simply stating the issue and that I needed to return the shirt for exchange to get the correct one I ordered. Days pass and no response.. I sent another message via email with days passing.. on about the 4th day I finally got a response.
Stephanie was the name she went by and stated she needed more information.. okay I copy and pasted the entire transaction explaining again what was sent to me in error. 3 or 4 days pass and "Stephanie" responds saying she would have to issue a return label.. okay.. a few more days pass and I send another request to "Stephanie" that I simply needed a return label to send the shirt back that I paid for but didn't order. Long story short here.. Stephanie seemed to just drag her feet with no rush, no real concern, not apologetic and no consideration for the time and messages back and forth for days and days for a return that they INFOWARS STORE caused by sending me the wrong shirt!! I had been cool up to 2 weeks into this back and forth nonsense with messages. All I needed was a label to fix their mistake okay? I messaged Miss Personality Stephanie telling her that days had became weeks now and I still had not been given the tracking number for the initial shirt I ordered weeks ago (which Stephanie said I would get) , nor was I given a return label for the shirt I did NOT order. I was very surprised at the service I had received by Infowars customer service. She responds 3 DAYS LATER being short, making her letters BOLD going through the process of which she had never told me before so how I was I to know? That was it.. I decided then I am done with Infowars.com as far as Merchandise period.
You can not get anyone on the phone - I tried that before it led to this but you get a machine. You have to communicate via email on problems with your order. Even with problems that I didn't even cause THEY DID. How crazy is this? New customer, big supporter, we screw up his order so lets drag it out weeks and be rude to him in the process?? This is not my idea of customer service at all. I will still watch Alex, Kaitlyn and Millie but when it comes to making any purchases going forward I absolutely will NOT be making.
I do a lot of online purchases and I mean A LOT with many websites. I understand people make mistakes but wow I am still shocked that this is the best people infowars.com store can hire. I have put in writing through this process 3 times at least asking where my return label is and I to date still do not have one. I have still not received the correct shirt I ordered weeks ago.
Fake news does exist and possibly fake reviews too I have no idea. However, this experience was as real as it gets and Stephanie with infowars.com made sure I would never order again and she succeeded 100%. I see myself soon disputing all of the items with my credit card service provider, while packing up all apparel I received and sending it back to Stephanie personally. I would send the supplements as well if I had not been taking them for over 2 weeks now. That's how frustrating this whole process has been. A request for a return due to the sellers error should not take any longer than 48-72 hours tops once contact is made.
Alex Jones you said a while back on the air that "your customer service was very bad and you now realize how important that is, so now your customer service was good". I have to be the bearer of bad news but your customer service is the worst I have experienced in a very very long time...