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How would you rate Wish?
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Florida
1 review
0 helpful votes
Follow Amber Z.
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Mostly great
January 14, 2018

All the items I have received are great, but shipping is a problem because it is high. Though I understand some things you just need to pay for shipping. The only other issue I had was two of my packages didn't look like the image. I was very disappointing, overall Wish does great service.

Date of experience: January 14, 2018
Canada
1 review
0 helpful votes
Follow Mark G.
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Wish states that they do not sell counterfeit goods thru their website. Every item I have got, watches mostly, have been knock offs of an original. Then they charge shipping for each item, which is fine, but then combine that shipping, without any savings to the consumer. Paid $32 for shipping 2 items that were. 2 kg.

Date of experience: September 28, 2020
Wish C. Wish Rep
over a year old

Hi Mark. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
Follow Jason T.
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Worst shopping experience ever. Added items to cart, then went to bed with the intention of weeding duplicate items and finalizing the order the next day. The next morning I had a notification from my bank that Wish had charged me $195 for EVERYTHING in my cart, including 12 duplicate items. It has been 29 days, and Wish's automated support system won't even let me ask how to get reimbursed for the shipping I had to pay to return the crap. Every single message from Wish support is irrelevant, pre-scripted bad advice that fails to even come close to addressing problems like this. I just wanted my money back, but now I am hours into attempted communication, additional shipping expenses, and absolutely no support whatsoever from Wish.

Date of experience: January 13, 2021
Wish C. Wish Rep
over a year old

Hi Jason. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Singapore
2 reviews
3 helpful votes
Follow Nathalie L.
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Terrible delivery timing too long to wait. More than a month of delivery was so unacceptable only from China to SG. I ordered items before from another online store, it won't take 3 weeks for items coming from China. Once you paid for it, that's the time it will reveal the delivery date & time. So no more chance for you to cancel it and their customer service online telling the same, the order already confirmed so they cannot file a return & refund for the item. Don't buy on Wish if you can't wait for more than a month of delivery. That's the reason why it was so cheap because of the delivery period was so unacceptable.

Date of experience: February 18, 2021
Wish C. Wish Rep
over a year old

Hi Nathalie. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
4 helpful votes
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Scam
March 23, 2017

I ordered a key fob shell and a winter jacket on Feb. 6. Wish billed me for 3 jackets, and I have never received any of this stuff. My bank investigated and told me "buyer beware". Don't risk losing your money with this company.

Date of experience: March 23, 2017
Georgia
1 review
6 helpful votes
Follow Jeff I.
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I've bought many things on Wish and always look there first now before buying other places. I was shopping for an Avocado slicer, they were $10 on Amazon and I found the same one for $1 on Wish! Will definitely be back, great experience!

Date of experience: June 30, 2016
Wish C. Wish Rep
over a year old

Thank you so much for shopping with Wish! We are so glad you had a great experience!

Missouri
1 review
4 helpful votes
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You get what you paid for
September 28, 2017

Wish is amazing regarding their gadgets and other products, except for clothing, but it does take a while to get through the mail, but truly not everything is bad, somethings have served me for 2 years and going from there, so you mainly get what you paid for, but sometimes you may get a steal ;) (also keep in mind their clothing is mainly asian size, read the descriptions and ratings before buying any product.)

Date of experience: September 28, 2017
Washington
1 review
4 helpful votes
Follow Deborah M.
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If you love Wish, try there other sites... Home, Geek & Cute. Have ordered jewelry, cosmetics, nail care products, iPhone products, fishing products & more. Almost always get items before due date. The items I have not received or have taken to long, have always been refunded. I think they're great. Have never ordered clothing, there sizing is always small & the reviews usually say poor quality. But, very satisfied & cost is low.

Date of experience: March 30, 2016
New Jersey
1 review
1 helpful vote
Follow Manny P.
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Items don't arrive
June 23, 2020

One star to many. If you decide to order from this site take screen shots of order and delivery dates because when item misses arrival date Wish.com adds weeks to new arrival date. When you file dispute they will add weeks from new date they posted and drag out return for a item that shows no movement with tracking for over 60 days. Better off buying on Amazon item arrive and you can actually talk to a real agent not a robot with no answers to remedy situation.

Date of experience: June 23, 2020
Wish C. Wish Rep
over a year old

Hi Manny, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Christina K.
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Great selection wonderful customer service
January 12, 2018

Which has a wonderful selection of products and the prices on most products are just terrific. The customer service is outstanding. Some items I've never received but that is postal problems I'm sure and tracking but I am very satisfied with shopping with wish.

Date of experience: January 12, 2018
California
1 review
1 helpful vote
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Fraud
June 24, 2020

I bought a hose which leaked on both ends (spigot and nozzle) right out of the package. Customer support--they told me to pound sand--was crooked and refused to honor the 30 day refund policy. Here is a photo of the leaking hose.

Date of experience: June 24, 2020
Wish C. Wish Rep
over a year old

Hi David. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Georgia
1 review
1 helpful vote
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Still waiting
July 15, 2020

Ordered a birthday gift for a grandchild whose birthday is at the end of May. They keep changing the due date and are now telling me they "might" refund if I don't get it after October.
Stick with Amazon. Wish is just a scam.

Date of experience: July 15, 2020
Wish C. Wish Rep
over a year old

Hi Robert. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Ireland
4 reviews
12 helpful votes
Follow Sinead M.
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Love this site
September 19, 2018

I have been shopping with Wish for a long time now. If an item arrives and is not the size or colour I ordered they immediately refund your money. I have never had an ounce of problems with Wish. Okay, they take a long time to be delivered (sometimes 6 weeks) but they do come and if they arrive a lot after the due date you will be refunded. Not always the best quality but you can rate the supplier on the Wish site. I believe they have many suppliers.

Date of experience: September 17, 2018
India
1 review
1 helpful vote
Follow Iridessa t.
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I have ordered a bunch of stuffs worth 409.01$ In total
Out of them, I've received items for total amounts of 150$ (which I've received past the estimated time) and the rest $178 worth items, never came none of them, its been 6 months since and no sign of receiving but what's good is that they refunded the exact amount of money for which I've lost without arguing or hesitate and I'm still ordering from them. I kinda love all the items I've got so far

Date of experience: August 9, 2017
Nevada
1 review
0 helpful votes
Follow Robyn R.
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I saw a couple of womens' skirt/dresses I liked & for the price decided to give it a try. I read the return policy "within 30 days" therefore, I could exchange if item didn't fit. UNTRUE. Item received, needed a larger size. First you can only contact this company online, finally answered only online & stated item unavailable for return. Tried contacting by phone, no phone support, referred back to website. Online questionnaire came up asking if I was satisfied with response, however, you are unable to click on "no", only "yes"! Made it clear I wanted only an exchange for larger size. The item was cheaply made, however, the price was also cheap. I would NEVER do business with this company again and advise others to STAY AWAY

Date of experience: September 28, 2020
Wish C. Wish Rep
over a year old

Hi Robyn. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Maryland
1 review
0 helpful votes
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Satisfied
January 13, 2018

With the price of most things I think that this site has great deals. The few times something never arrived or was damaged I received a full refund without a hassle. The only downside is that I've had jewelry that has broken easily or turned quickly. That is no fault of the site but I am more careful about what I purchase from now on. If you want something quickly this is not the site that can achieve that for you so shipping is slow but worth every penny if you are patient. I always recommend Wish.

Date of experience: January 13, 2018
California
1 review
7 helpful votes
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Piece of Junk
September 6, 2015

I bought a Slimming Massager and the battery door won't close with the batteries in it. I wrote to find out how to return it as the package had all Chinese writing on it but I never heard anything back from them and that's been 2 or 4 weeks ago. I will never, ever get another item from them and will be posting my experience on Face Book and throwing the lousy item in the trash. Thanks for nothing Wish.com.

Date of experience: September 6, 2015
Canada
1 review
2 helpful votes
Follow ren k.
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I have ordered multiple items of this site. Most of it never arrived after waiting 30 + days. Yes i got my refund. But what is the point of shopping on wish when you never get your stuff. It's a joke. And even the stuff you do get is low in quality.

Save your cash. Save your time. Just don't bother

WISH they got their $#*! together

Date of experience: January 31, 2017
Tennessee
1 review
7 helpful votes
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I am a repeat customer of Wish - I got reeled in on the" first item free, just pay shipping" but what has kept me coming back is how quickly customer service takes care of issues. Normally my items come on time or early. If they don't make it by the delivery date, I inform customer service and I am credited back immediately and told if the item does arrive to keep it as a gift for the trouble I have gone through. I haven't found any other site that is US based that will do that for the customer. The website clearly states there will be a wait for the items, there is no "rush" shipping. But I have done price comparisons, if I want to pay more and not wait, I will order from somewhere else, but most of the time I don't need what I have ordered that quickly. I recommend them and will continue to purchase from Wish.

Date of experience: July 10, 2017
Oregon
1 review
3 helpful votes
Follow Danielle S.
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I so far have not had a problem with the Wish app and neither has my fiance. I recommend that you check reviews on EVERY item you are thinking of purchasing so you don't end up with a bad item. I have only purchased items with awesome reviews because I am aware the entire site is sketchy! I would rather play safe then pissed passed off sorry. Otherwise everything i have ordered was awesome and always showed up.

Date of experience: March 31, 2017

Overview

Wish has a rating of 1.7 stars from 8,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778