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WishReviews 8,285

1.9
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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
Michigan
1 review
6 helpful votes
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It's a reseller scam
December 30, 2016

It's a company based on the idea that people generally don't research purchases. So far I have found every item available from wish on other services that are China based at half the price if not lower. That's the reason shipping takes so long. You order from wish, they order from China companies for way less than you paid them and they just have the item shipped to you.
Basically they are charging you 100 percent or more markup just to transfer your order to a third party.

Date of experience: December 30, 2016
Washington
1 review
4 helpful votes
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Careful I have a migraine from these people saying my credit card is not the one I used? Are they serious?

Date of experience: December 30, 2016
Canada
1 review
3 helpful votes
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Never order
December 30, 2016

This company is a joke don't refund and don't get your order ever if you do its 3 months an garbage. $#*! you wish

Date of experience: December 30, 2016
Canada
3 reviews
7 helpful votes
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Awesome deals!
January 1, 2017

I order from Wish all the time and will continue to do so...

Date of experience: December 30, 2016
Canada
1 review
6 helpful votes
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No show
December 30, 2016

Ordered a pillow Nov 5. In all honesty it said would be here by Dec 30 but today is Dec 30 and still have not received

Date of experience: December 30, 2016
Texas
1 review
2 helpful votes
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Terrible order fulfillment experience! Ordered on 11/30, which was processed on December 4th and told in Transit. STILL WAITING ON DECEMBER 30TH! Told it would deliver between Dec. 19th - 28th which was okay as the exchange was the evening of December 28th, but I ordered something IN STOCK ON NOVEMBER 30th. Do not waste your time on this crap website! The savings are not worth waiting over 30 days for. WILL NEVER USE THEM AGAIN AND POSTING ON FACEBOOK NOT TO USE THIS SITE!

Date of experience: December 30, 2016
Michigan
2 reviews
11 helpful votes
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I have shopped with wish for over a year, I haven't had a bad experience yet mind you items comes from China it does take awhile to get here and when your item does not arrive by the date you can ask for refund and they don't give you a hard time. Just remember to read the description.

Date of experience: December 30, 2016
Iowa
1 review
5 helpful votes
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Pure Crap
December 30, 2016

I spent over 200.00 for gifts. Each one was crappier than the last. Everything was made in China. I searched everywhere to see where this stuff was made, but it didn't say anywhere. All items were soooo cheap, I should have thrown them away. Trashiest site ever. WILL NEVER USE AGAIN. BUYER BEWARE...

Date of experience: December 30, 2016
California
1 review
3 helpful votes
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Wish
December 30, 2016

I got my first items from wish when they told me I would and the items I ordered came just as they said they would :)

Date of experience: December 30, 2016
Canada
2 reviews
5 helpful votes
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Slow service
December 30, 2016

I placed orders in mud November expecting items before Christmas. Still haven't received half my order. Won't be using again.

Date of experience: December 30, 2016
New Jersey
2 reviews
4 helpful votes
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This app sucks!
December 30, 2016

My mom and dad both tried to buy me a pair of light up shoes for Christmas. I had an account with wish. They kept blocking the cards, refused to unblock them and then did not email me to resolve the problem. There is no way for me to contact them to resolve it. I ended up buying the shoes from Amazon

Date of experience: December 30, 2016
Texas
1 review
3 helpful votes
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Order No Show!
December 30, 2016

Got a email that my purchase shipped on 11-27-16, got email with tracking number which is useless, tried emailing the company half a dozen times with no response, not any way to run a business!

Date of experience: December 30, 2016
Virginia
2 reviews
3 helpful votes
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Amazing website
December 29, 2016

I placed my initial order thinking that the stuff I ordered was going to be low quality. I am truly amazed. The quality is excellent. The shipping is a little slow, but everything I ordered has arrived. I will continue to order from them.

Date of experience: December 29, 2016
Germany
1 review
7 helpful votes
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I've been reading through the reviews, and wanted a more clear picture to why some may believe wish is a scam. Wish is not a scam at all but instead an international shopping site. Meaning there are merchants from everywhere selling items. Just be cautious and know who you are buying from. Here's a link to some very valuable information about the site. I'd say to treat it more like an online flea market. http://www.advisoryhq.com/articles/is-wish-legit/

Date of experience: December 29, 2016
DO
1 review
2 helpful votes
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I order the items in Oct, estimated delivery 19 Dec, then it was changed to 26 Dec, never arrived,. I asked customer service to know when was going to be delivered and after all this time waiting, theu decided to refund, and I haven't asked for that. Very dissapointed, I also think is a scamp.

Date of experience: December 29, 2016
Massachusetts
1 review
3 helpful votes
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Stay Away!
December 28, 2016

I ordered a laser pointer from the site. A package arrived 2 weeks later it looked like the laser pointer I ordered. But when i opened it up I realized there was no working parts inside! Complete scam - save your money and stay away!

Date of experience: December 28, 2016
Michigan
1 review
1 helpful vote
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I ordered 4 different items for my son, all of which said they would be here before Christmas. I still have not received any of them. At first it said delivery would be 12/22 then 12/24, then 12/27 then 12/30 now it says 1/5, I am really starting to think this sight is a total scam

Date of experience: December 28, 2016
Alaska
1 review
4 helpful votes
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YOU SUCK and your stuff sucks... Never again and I will bash this site on FACEBOOK... worst products ever... walmart does better...

Date of experience: December 28, 2016
Minnesota
1 review
4 helpful votes
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Don't Buy From Here
December 28, 2016

The first item I got from here wasn't too bad (a little tight and had a miniscule stain, but was okay besides that and I got compliments on it), so I decided to use Wish again for other items. So far, anything I've received from them beyond the first item has either not arrived (after over 2 months), or has been complete and utter garbage, and not what they advertise at all. The pictures of the items do not correlate to what the item you receive will look like, and all of the clothes items run incredibly small (their XL = S), or are made of toxic-smelling materials. A lot of the items do not really have many reviews, or they are in other languages and you can't understand what the people have said about them.

Their ETAs always change. Almost all of the things I've ordered in November that gave me an early/mid-December ETA have all change to mid-January 2017 now. I also asked for a refund on something I ordered on the same day, and they did not give me a refund. When I contacted customer service about it, they told me that they did refund it (even though I got charged the full price on my bill and there was nothing refunded.)

Do not take a gamble with this site unless you want to lose time and money; go with Amazon or a thrift store instead - it will be a much better use of your time.

Date of experience: December 28, 2016
Canada
2 reviews
5 helpful votes
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The first week in October I ordered for delivery to Canada 7 items (18" doll clothes) from Wish. These were supposed to be Christmas gifts. Two of the items arrived within the time frame given. For the other 5 items, I waited one week past the due date, and then requested a refund from customer service. Customer service was excellent. All refunds were cheerfully given and received on my credit card within three days. It's been almost three months since I placed my original order, and since receiving my refunds, two items have shown up in my mailbox (1 just today). So... Don't order anything you absolutely have to have. There seems to be no guarantee as to what will arrive. One of the items that failed to arrive actually had a tracking number with Canada Post! Be prepared to wait MONTHS. The prices are excellent, and the goods that arrived were well worth the price. I had no difficulty getting refunds. But, for a few dollars more, I could get similar items at Walmart.

Date of experience: December 28, 2016