The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
It's a company based on the idea that people generally don't research purchases. So far I have found every item available from wish on other services that are China based at half the price if not lower. That's the reason shipping takes so long. You order from wish, they order from China companies for way less than you paid them and they just have the item shipped to you.
Basically they are charging you 100 percent or more markup just to transfer your order to a third party.
Careful I have a migraine from these people saying my credit card is not the one I used? Are they serious?
This company is a joke don't refund and don't get your order ever if you do its 3 months an garbage. $#*! you wish
I order from Wish all the time and will continue to do so...
Terrible order fulfillment experience! Ordered on 11/30, which was processed on December 4th and told in Transit. STILL WAITING ON DECEMBER 30TH! Told it would deliver between Dec. 19th - 28th which was okay as the exchange was the evening of December 28th, but I ordered something IN STOCK ON NOVEMBER 30th. Do not waste your time on this crap website! The savings are not worth waiting over 30 days for. WILL NEVER USE THEM AGAIN AND POSTING ON FACEBOOK NOT TO USE THIS SITE!
I have shopped with wish for over a year, I haven't had a bad experience yet mind you items comes from China it does take awhile to get here and when your item does not arrive by the date you can ask for refund and they don't give you a hard time. Just remember to read the description.
I spent over 200.00 for gifts. Each one was crappier than the last. Everything was made in China. I searched everywhere to see where this stuff was made, but it didn't say anywhere. All items were soooo cheap, I should have thrown them away. Trashiest site ever. WILL NEVER USE AGAIN. BUYER BEWARE...
I placed orders in mud November expecting items before Christmas. Still haven't received half my order. Won't be using again.
My mom and dad both tried to buy me a pair of light up shoes for Christmas. I had an account with wish. They kept blocking the cards, refused to unblock them and then did not email me to resolve the problem. There is no way for me to contact them to resolve it. I ended up buying the shoes from Amazon
Got a email that my purchase shipped on 11-27-16, got email with tracking number which is useless, tried emailing the company half a dozen times with no response, not any way to run a business!
I placed my initial order thinking that the stuff I ordered was going to be low quality. I am truly amazed. The quality is excellent. The shipping is a little slow, but everything I ordered has arrived. I will continue to order from them.
I've been reading through the reviews, and wanted a more clear picture to why some may believe wish is a scam. Wish is not a scam at all but instead an international shopping site. Meaning there are merchants from everywhere selling items. Just be cautious and know who you are buying from. Here's a link to some very valuable information about the site. I'd say to treat it more like an online flea market. http://www.advisoryhq.com/articles/is-wish-legit/
I order the items in Oct, estimated delivery 19 Dec, then it was changed to 26 Dec, never arrived,. I asked customer service to know when was going to be delivered and after all this time waiting, theu decided to refund, and I haven't asked for that. Very dissapointed, I also think is a scamp.
I ordered a laser pointer from the site. A package arrived 2 weeks later it looked like the laser pointer I ordered. But when i opened it up I realized there was no working parts inside! Complete scam - save your money and stay away!
I ordered 4 different items for my son, all of which said they would be here before Christmas. I still have not received any of them. At first it said delivery would be 12/22 then 12/24, then 12/27 then 12/30 now it says 1/5, I am really starting to think this sight is a total scam
YOU SUCK and your stuff sucks... Never again and I will bash this site on FACEBOOK... worst products ever... walmart does better...
The first item I got from here wasn't too bad (a little tight and had a miniscule stain, but was okay besides that and I got compliments on it), so I decided to use Wish again for other items. So far, anything I've received from them beyond the first item has either not arrived (after over 2 months), or has been complete and utter garbage, and not what they advertise at all. The pictures of the items do not correlate to what the item you receive will look like, and all of the clothes items run incredibly small (their XL = S), or are made of toxic-smelling materials. A lot of the items do not really have many reviews, or they are in other languages and you can't understand what the people have said about them.
Their ETAs always change. Almost all of the things I've ordered in November that gave me an early/mid-December ETA have all change to mid-January 2017 now. I also asked for a refund on something I ordered on the same day, and they did not give me a refund. When I contacted customer service about it, they told me that they did refund it (even though I got charged the full price on my bill and there was nothing refunded.)
Do not take a gamble with this site unless you want to lose time and money; go with Amazon or a thrift store instead - it will be a much better use of your time.
The first week in October I ordered for delivery to Canada 7 items (18" doll clothes) from Wish. These were supposed to be Christmas gifts. Two of the items arrived within the time frame given. For the other 5 items, I waited one week past the due date, and then requested a refund from customer service. Customer service was excellent. All refunds were cheerfully given and received on my credit card within three days. It's been almost three months since I placed my original order, and since receiving my refunds, two items have shown up in my mailbox (1 just today). So... Don't order anything you absolutely have to have. There seems to be no guarantee as to what will arrive. One of the items that failed to arrive actually had a tracking number with Canada Post! Be prepared to wait MONTHS. The prices are excellent, and the goods that arrived were well worth the price. I had no difficulty getting refunds. But, for a few dollars more, I could get similar items at Walmart.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.