The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
wish.com has failed in delivering the item or making refund. There is no response even after complaining.
Never received items ordered and they only issued $5.51 refund when they owed me $16.53. Attempting to collect by issuing a paypal dispute
Wish carries everything under the sun just about! I have ordered a ton from them mostly because of their great marketing. They reward you with discounts for buying. They notify you thru their app of new deals and rewards.
Keep in mind, most items as Asian size so usually order up a size or two. The prices are so low, as long as you keep this in mind, you will get some cool items. Not just clothes but tools, housewares, lots of unique kitchen gadgets.
Everything takes a while to get to you so just give them at least a full month the majority of the things show up. If it does not, just let them know thru their app or email and you get refunded really quickly.
I had to give them 5 stars for the great service and fun items and how they keep you coming back for more. Do not be turned off by reviews about small sizes and long wait times. Just realize it ahead of time and you will be happy what you can get for very little money.
I ordered a bra and pants set from wish it came 2 weeks early, however it didn't look anything like the picture i ordered it a few sizes too big as i have seen it comes up small however it is still way too tight. My sister has also Ordered clothes which are nothing like the ppicture and come up way too small. Also they are very cheaply made. Some other things off there as well such as necklaces and home products which all arrived way before the date due and they are exactly as described. It is just ashame about the clothes.
I chose and paid for a leather and fur type jacket on the S Wish site in January, it arrived March only to find it was a completely different jacket NO similarity to the one i paid for. Furious I contacted Wish IMMED and still waiting for them to resolve the problem and for a refund I Only ever get a bog standard email from them whenever I contact them PLEASE PLEASE BEWARE DO NOT USE WISH AS YOU WILL WASTE YOUR MONEY MOST OF THEIR SELLERS ARE IN CHINA I WILL SAY NO MORE THAN THAT GOOD LUCK IF YOU DO USE YOU THEM YOUR GONNA NEED IT
I See That They have Nice
Things for An Affordable Price
Know That I Like
I Orderd 2 things from here so far...
A few days ago & about a week ago
I Just Hope I'm Satisfied with the things I Get
Other Than That I Really Don't Mind Waiting
Having problems with them resolving issue of not receiving my order. Sent email they responded asking for me to sent copy of bank statement that I already sent with my first email then received another email wanting my email address wow they sent it to my email address asking for my email address I believe I'm dealing with a complete idiot company
Great prices on just about anything you would want. Trusted sellers with good customer service. Fast shipping and packed well. Feel secure in this online shopping experience :)
Wish is ok for about any thing BUT CLOTHES AND SHOES! Everything and I mean EVERYTHING I have ever ordered clothes wise or shoe wise are cheaply made, never look like the picture ever and the sizing is freaking insane. Wish just needs to put a stop to the clothes and shoes section. It's 50/50 on jewelry. Only thing I honestly think wish is best for is anime stuff, nic naks, and home decor and then is a 70/30 chance if its good quality.
Update... I contacted WISH and received a full refund within 24 hours. Appreciate the quick resolution.
Buyer beware... I'm not saying don't order from them I'm just saying you truly get what you pay for. If you're buying clothing consider purchasing it TWO sizes larger than you would normally wear (I wear a medium, ordered a large and WISH I had ordered an XL). Every single item I ordered DID NOT come in proper packaging; NO assembly instructions for any of the items; NO billing receipt or instructions on how to return. Every single item I ordered broke the first day of use. I almost have to laugh because what was I thinking I was getting for $4. SMH The articles of clothing I received can at least go to my daughter so I wasn't a total loss.
Slow shipping but it comes from China. No complaints. Good products at low prices. Will defiantly be ordering again and again!
Ok bought product worth $32 back in December, haven't receive a product yet, I requested a refund and then they took $22 from my account again, don't buy from here. It's a scam.
I have never been so upset with a company, they sent something to me by mistake, no receipt with price or order number. I have sent 50+ emails but it seems to be auto generated responses. There is no human to talk to. I have never been so frustrated with a company in my life, i already posted review with BBB
I was a little hesitate to order from wish.com but I was pleasantly surprised. I ordered wedding supplies and my flower girl dresses. When the dresses arrived I was shocked at how well made they were and exactly as pictured. When I showed my mom who is a pretty good seamstress she couldn't believe I only paid $9 plus shipping. The only thing I don't like is per item shipping, the items shipped separately and the wait. Just make sure to read the reviews and the product measurements and you won't be disappointed. Very happy with my orders.
You usually have to wait longer for your orders but other than that, Wish is awesome. I have used them several times. I have been satisfied with all my purchases. And if I ever contacted support, I got quick responses.
Ripoffs jewlery stamped 925. Fake copper filled and 2 orders never delivered and no way to conact a person to talk to and they still have my creditcard number and no way to delete it from their records
De todas las ordenes no he recivido ninguna, no lo recomiendo a nadie pues creo que me han estado robando el dinero
I admit, it was fun to shop wish, and I looked forward to receiving my parcels
Some of the merchants are very timely and have good ethics
Others though do not send your item at all
When you contact support, they give you an option for refund
If you don't take the refund and decide to wait, then you risk losing the 30 day warranty for a refund
Most of the orders were made on November 3,2016 and I hoped to receive them in time for Christmas
Most of the items that I did receive, were received long after that date
The clothes have been a big disappointment
Most of them that I ordered (November 3,2016) have not arrived
The ones that did arrive are not what I expected
The materials are cheap and do not look like the pictures
The size is very small
The shoes, were nice
The items I ordered have been ok so far
The unfortunate part is the merchants who are dishonest are ruining it for the merchants who do send out their products
Due to the many items of clothing that I never did receive, and the poor quality of most of the ones I did receive I will not be shopping wish again
There is no one to really contact
The tracking numbers are a joke and cannot really track your package
Again, I feel sorry for the merchants who are making an effort, the dishonest ones are spoiling it for them
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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