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WishReviews 8,285

1.9
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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777
Florida
1 review
4 helpful votes
Follow Christina E.
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I ordered 3 things. 1st, a shirt, that was so cheaply made it makes goodwill look like Macys! 2nd. Another shirt, wrong size and wrong shirt! (Now I have paid $11 so far in return shipping) which they make you take a picture of the item, then package it and give them the tracking #... oh yea... item 3... which was ordered at the same time as the other 2... yea... whatever happened to that. Who knows. I quess there busy messing up that order too, I havent seen it!

Date of experience: May 26, 2017
North Dakota
1 review
10 helpful votes
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SCAM!
May 25, 2017

The website/app called wish is an absolute joke. If you make an order and decide to cancel minutes after you order, well you just can't cancel no matter how hard you try. It takes the days for an order to even process and yet I can cancel an order from five minutes ago? How stupid. So now you have to wait a full month for your order to arrive, just so you can go through the pain of trying to send it all the way back which takes another month and then, you just might get your money back of your lucky.

On top of all of this there is no customer service, the is not a soul to talk to our to ask questions to. If you have issues, which you will, you will be all on your own. There is so much more that I had issues with but I don't feel like typing anymore of a novel than what I already have Wish is absolutely horrible in every way and I hope some one reads this, but I'm sure no one will so whatever. I WISH I could rate this a negative 5

Sincerely, disappointed customer

Date of experience: May 25, 2017
Texas
1 review
7 helpful votes
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Wish = Trash
May 25, 2017

I ordered keychains in January 2017. They said they were "almost there" when I checked the shipping but when it was almost the end of February, I realized something was wrong. I emailed them, and they told me they would give me a refund and I could reorder them for free. Tried that, but to this day. May 25th 2017, I never received my keychains

Date of experience: May 25, 2017
Texas
1 review
7 helpful votes
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Used to buy colored lenses but seems they don't sell them anymore? What happened? They were great! Never a problem, always on time, refunds immediately if needed and products were great.

Date of experience: May 25, 2017
Pennsylvania
1 review
3 helpful votes
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First Purchase
May 25, 2017

I bought a watch to test the waters and it doesn't work! So after a month plus of waiting for it it comes and when my wrist moves so does the dials on watch lmao! Worse purchased item I ever bought stay clear save you money!

Date of experience: May 25, 2017
Florida
1 review
6 helpful votes
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This is the most horrible experience I have ever had making a purchase online! I don't believe these people read or speak the English language nor do they care at all about good customer service. I placed my order and they split it into 2 orders. The first package arrived crushed and completely unusable. After a week or two of going back and forth with this company, the finally refunded my money for the damaged goods. They state that the second package was delivered to my home and provided a tracking number and told me to contact my local post office to file a claim. I contacted the PostMaster and was told that the tracking number Wish provided was invalid and they had no history of this package and could not file a claim for the missing package. Long story short... contacted my credit card company and disputed the charges which were refunded to me immediately. DON'T EVER ORDER FROM THIS COMPANY AS THEY ARE UNREPUTABLE!

Date of experience: May 25, 2017
Canada
1 review
4 helpful votes
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Don't do it!
May 25, 2017

I ordered 98 days ago. The items that I ordered were for an event that is long past. This isn't your normal site. There is no customer support to call. Everything is by email with no person. Completely automated. They just keep advising you to download the app and click on buttons. I have clicked multiple times on each individual item not received and although it leaves the impression that a solution is imminent the satisfaction of pressing buttons is no longer fulfilling. I really believe that the positive reviews about this company have been written by their staff. Don't get sucked in...

Date of experience: May 25, 2017
North Carolina
3 reviews
17 helpful votes
Follow C E.
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Placed orders over 3 months ago. They all want you to review it and let them know if you received them. When I say "No, I did not" they STILL DO NOTHING. It's not the money, because it's cheap, and the items (I've discovered) are pretty garbage, but the principle remains... Give refunds when they are due... THEY DO NOT. They slimy and customer service stinks.

Date of experience: May 25, 2017
Samuel P.
Illinois
96 reviews
307 helpful votes
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If you're like me you're always interested in what you can get online for rather cheap. This website has a great selection of items which may or may not be authentic, but at a reasonable price. This makes for a great opportunity to get some cheap gifts for friends and family, especially if they don't particularly care about the monetary value of the gift but rather the sentiment behind it. I've gotten some great gifts on the website, but one of the major downfalls lies in the fact that it takes a long time for the items to ship to you. This is a result of the items being sold from China and other countries. Shipping internationally, especially when done cheaply, means you're subject to laws and limitations of those countries in terms of their mail distribution. Overall, I've never had a particularly negative experience, but if you're needing something quick I would highly suggest going through a more reputable marketplace.

Date of experience: May 25, 2017
Louisiana
2 reviews
8 helpful votes
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Don't do it
May 25, 2017

Some products are pretty good, others not, but you get what you pay for. However, if you purchase from this website, you are running the risk of them stealing your credit card number! It happened to me, TWICE.

Date of experience: May 25, 2017
Australia
2 reviews
4 helpful votes
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I guessing this app was for one time customers only... Loyal shoppers was not a goal... if our purchased items are delivered we will be a one time customer... we are 45 days in.

Date of experience: May 25, 2017
Canada
2 reviews
8 helpful votes
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The worst worst worst site ever, ordered some products from them it's been 3 months now did not receive evendors one, delivery dates kept changing,
All they do they keep sending me emailsome about their new products when they simple can't deliver the product already paid for
Don't even worst your money on this gabbage site, horrible customer service

Date of experience: May 24, 2017
New York
1 review
9 helpful votes
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I have been receiving a large order of cheap garbage from China for 3 months. Each day is a surprise of some piece of clothing arriving. The material is unknown as it does not carry tags, the items do not fit or stretch beyond recognition and today was a new surprise... received two items. One blue top that I am not even sure if I ordered yet and the other was a thin sweater. The sweater is a baby poop green different from the sites and the best part!? Wait for it... the item was damp inside the bag and smelled like a moldy old building! Big deal they looked great online with amazing prices... I would do better shopping at the local dump!

Date of experience: May 24, 2017
California
2 reviews
54 helpful votes
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Good experience
May 24, 2017

I have purchased a number of items and have had no issues at all. Any questions are answered quickly. If you need your order ASAP, then don't order because it can take a while. Overall my experience with wish is good.

Date of experience: May 24, 2017
Canada
11 reviews
33 helpful votes
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Udder Crap
May 23, 2017

I here all kinds of positive reviews, thoughts & comments from friends and other people but I order something and then they keep extending the original delivery date. It takes forever to show up whatever i order. I have 3 things on order right now whenever those things show up I'm done with wish.

Date of experience: May 23, 2017
New Zealand
1 review
6 helpful votes
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Wish Reviews
May 24, 2017

I cant complain everything I have ordered has arrived before time and well packaged as well as clothing that I have ordered has been the correct size and okay to good quality. It will always help if you click description and check the sizing charts. I order one size larger than usual and it fits perfectly.

Those ordering Jewllery - Dont expect 18 Carat Gold for $5 bucks. Your Crazy! The jewllery is costume jewllery and the price reflects that.

Overall a very happy shopper here, Be sure you read all descriptors first or expect to be dissapointed.

Date of experience: May 23, 2017
Ohio
1 review
10 helpful votes
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This is one of the situations where I learn the hard way. I wish I did a bit of research before shopping there. It's been 2 months or more now and my order has yet to come.

Date of experience: May 23, 2017
Minnesota
1 review
8 helpful votes
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Refund is a hassel
May 22, 2017

I ordered April 5, it was supposed to May 2nd. On my 5th I checked the status, it said wait 5 days. It keeps saying this. How long are their 5 days? No one responds only a "we will get back to u in 2-3 business days" email. Stay away from them

Date of experience: May 22, 2017
Pennsylvania
2 reviews
12 helpful votes
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My 11 year old daughter spent 100 dollars which was all her Christmas money on Wish the when the big box got to my house the boxs was missing 6 of the ideams she ordered then all the clothing was trashed and had holes, the other idems she ordered never came then we called wish then the pretty much told me it was a packaging error then told me to return it with them knowing it was way more money to retrun the junk then to buy the stuff because the dont want there product eather. Me and my family would also like to point out that 2 weeks later 500 dollars was taken out of my bank account saying someone from wish never got there money so now we are out 600 dollars and stuck with a trash but i ordered from them days later to see if it was a packaging error but when my stuff came it worked for about 1 day and a couple hours but if you do order from Wish you will see trash. Please dont be fooled by the payed good reviews.

Date of experience: May 22, 2017
Michigan
8 reviews
19 helpful votes
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DESCENT PRICES
May 22, 2017

DESCENT PRICES. It takes weeks to get items. Wish is no more then a extension of Aliexpress. Mostly all shipped from china

Date of experience: May 22, 2017

About the business

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wish.com
Founded in 2011
San Francisco, CA