Wish

February 4,2021

Att: Wish.com, agents, and representatives:

YOU HAVE GOT TO BE KIDDING ME!

I refuse to speak to anymore incompetent customer service representatives, who apparently can not comprehend the situation at hand. The amount of attempted but cancelled purchases, poor quality items, extremely late deliveries, lack of refund transaction completions, and an absolute disregard for a resolution has caused a great inconvenience! Not to mention the complete lack of urgency to remove the suspension on my account after receiving appropriate documents verifying my identity immediately upon request. The message I received from Wish.com stating a 2-3 day response to resolve the security issue would have been sufficient, however, I was compelled to wait 3 1/2 unnecessary weeks to have the suspension removed, all the while scheduled refunds couldn't process successfully. During this time, any and all attempts to contact customer support were denied until suspension was lifted.

Furthermore, after suspension was ultimately removed, my repeated demands to be connected with a supervisor were ignored and the requests to have my entitled refunds reprocessed, were completely disregarded!

I have given Wish.com and customer service agents ample time to resolve and reprocess the numerous incomplete refund transactions that occurred during my account suspension. I am utterly disappointed and my confidence in Wish.com and the customer service departments ability to resolve this matter has absolutely vanished.

Therefore, due it the inefficiency and inability of Wish, representatives and agents, consequently, I have to forward this matter to the Fraud Investigation/Legal Department of my bank to address this matter on my behalf.

Respectfully,

MLC

I ordered 5 necklaces for my grand daughters and with an after thought, I ordered one more for myself. I immediately asked them if they could combine the two orders and they replied no not at this time. I received an email that they had processed, and then another that they had shipped along with a tracking number. Upon trying to track, this is when I realized that it was coming from Malaysia... WHAT? Ok, fast forward. They/it never showed up. I emailed to see where my package/s was and today I received an email from Glenn, saying "Thank you for writing back to Wish Customer Service and I'm glad to hear from you again.

I understand that you want to know the status of your orders. Upon checking, It shows that your local post office has attempted to deliver your parcel but didn't reach you. With that, I can recommend to please check with your local post office to see if they can re-send your parcel or pick it up there." EXCUSE ME!?!? I informed GLENN that I live in a small community where everyone knows everyone and that this was absolutely not possible, and further stating that if this issue was not resolved to my satisfaction that I not only would NEVER do business with this company again that I also would be writing a review of my experience with them. Well guess what! This evening I checked my email and there were 2 emails from WISH stating that they were refunding my money and 2 emails from PayPal confirming the refunds! Well this tells me that Mr. GLENN flat out LIED TO ME! NEVER, EVER, EVER DO BUSINESS WITH THIS COMPANY!

Not a good web site... China driven and is a sham!
They are THIEVES... I ordered 2items... together around 450 AUD... so far NOTHING has arived after 40 Days. I wrote several complaints/enquiries... they make it as difficult as possible to get in contact with them... And I get STUPID asnwers as to why it is LATE. They keep EXTENDING the deliverey Date(wist some items it has been changed/Extended 3 times. Each time with another forthnight... THEY ARE THIEVES...