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Utah
1 review
0 helpful votes
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Bad experience
February 3, 2020

Wish charged my credit card for $83.31 after I purchased two other orders each for over $100 the day before. The next day Wish charged my account for another $83.31 in error. I noticed that the items in that order were duplicates of previous items in the two orders the day before, I notified them of the problem. They answered back making no sense. I have now gone back and forth with them over six times and each time I have to ask them if they even read my previous emails as they were just repeating their previous "form" letter replies. It is obvious that I am dealing with foreigners as their English is very poor and they don't seem to grasp that they made a mistake. They say that my account was never charged of which it was. I will not be buying any further items from Wish as that the frustrations is just not worth it and I am now consigned to the fact that I will not be getting my $83.13 back. It has now been over two weeks since I made the original order and I have only received one of many items that I actually did order. Save you money and be aware that you are risking too much for making any kind of order with Wish. The shipping costs on the previous orders were almost as much as the cost of the items themselves making Amazon the much better bet.
Dave Ross, Sandy, Utah

Date of experience: February 3, 2020
Mississippi
1 review
0 helpful votes
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Dont waist your hard earned money on this site first and last time i will ever spend a dime with them. Ordered in May. They said it be here in june22 then July 2nd now its August 22

Date of experience: July 12, 2020
Wish C. Wish Rep
over a year old

Hi Marvin. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

California
1 review
0 helpful votes
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Wish.Com WONT REFUND $30 FOR ITEMS NOT RECEIVED
December 24, 2020

Wish.Com WONT REFUND $30 FOR ITEMS NOT RECEIVED When I didn't receive TWO purchases from Wish.Com I assumed it was because of the virus so didn't mind being patient but after 3 months of waiting I was told refunds would not be available.

Ordered June 7,2020
Arriving by Sep 15,2020
Store: dream_studio
$13 + $4 Shipping
Summer Beach Lace Sleeveless Party Evening Cocktail Skater Mini Dress
XL, Qty 1

Arriving by Sep 15,2020
Store: Wrong Turn
Vintage Renaissance Coat Women Lace Jacket Victorian Steampunk Stand Collar Medieval Lace Up Dress Cardigan Short Top
Black, L, Qty 1
$14 + $4 Shipping

Date of experience: December 24, 2020
Wish C. Wish Rep
over a year old

Hi Tina. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Tennessee
1 review
0 helpful votes
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Purchase item on March 13th and still have not received the item! (July 14th) They keep pushing out the date which is bull. I would never do business with this company again.

Date of experience: June 5, 2020
Wish C. Wish Rep
over a year old

We're here to help, William! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
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Not Happy
June 14, 2018

I purchased this item
Brand men underwear boxer shorts bulge enhancing Front + back Double removable push up cup Convex Cup Man Underpants
Store: JOCKMAIL-01
Quantity: 2
Delivered on Apr 30,2018
Tracking #: WI*******853SH

I didn't receive it and I had email support keep getting the run around that I should check with my post, but still I didn't receive my refund to date

Date of experience: June 12, 2018
Canada
1 review
0 helpful votes
Follow Abhishek S.
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Order something in Feb beginning its march already still no signs of my item. Expected delivery 7th April if I would've went to china myself during covid I would've gotten it earlier.

Date of experience: March 4, 2021
Wish C. Wish Rep
over a year old

Hi Abhishek. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
1 helpful vote
Follow Sheena B.
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I have use this site throughout a Spand of two or three years. On and off nothing really big the first year, seemed awesome second year I ran into about two problems no refund no exchange. Now here I am once again with my foolish mind and foolish fingers and overcharged credit card, I now have missing packages that they state were delivered. Two items that are of the most crappy as quality, and if I plug them in I might set my house on fire! And to get a response LOL are probably waiting another six more years! This is the worst sight!
And I have ordered from many places online I've even ordered products directly from China. And still received better service oh and by the way I was actually able to speak to a representative. Unlike the wish company. If you are into losing money getting scammed or just receiving his $#*!ty products! Then yes please be my guest order from this site. But if you value the money that you've earned then please stay far away from this website because you will only be sitting up like myself pissed off aggravated, stuck with crappy merchandise that you're unable to use unable to get a refund on and you're missing packages
I wish I could give them a zero

Date of experience: October 14, 2021
Wish C. Wish Rep
over a year old

Hi Sheena. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Saudi Arabia
1 review
4 helpful votes
Follow mahir a.
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As a seller on wish, they did not pay my money, always citing a different reason, like verification of account, refunds.
Bottomline: wish.com is in the business of scamming sellers, beware.

Date of experience: June 25, 2018
Ohio
1 review
5 helpful votes
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I used to love Wish. I have ordered from them in the past and I got what I ordered just like it was in the picture in a decent amount of time. However, within the last couple of weeks, I have gone on the app and I would see something that I liked either for free or for $1, but when I went to go put the item into my cart, it cost more than what it said. I put this one dress that I thought was really cute and I would look decent into my cart because it said it was free. When I put it into my cart, however, it said that the item would cost me $3.75 plus shipping. When I contacted support, they said that sometimes only certain colors and sizes would be the price listed, but when I did every color and size combination of the free dress, all of them said $3.75 for the item price. The people who tried to deal with my problem acted like they didn't understand that none of the size and color combinations came out to free when put into my cart. I don't think I will be shopping with them anymore even though I never had problems with them in the past.

Date of experience: September 25, 2017
Alabama
1 review
2 helpful votes
Follow LaMona G.
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Run from this site as if it meant ur life. CHEAP MESS! I ordered in confidence and anticipation of getting good products. If I had wanted bad products I would give this company 5 no 5000 stars!

Date of experience: May 8, 2017
California
2 reviews
24 helpful votes
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Wish serviced my needs very well. I will not receive a hoodie I ordered for my puppy before Xmas, but that's minimal considering I ordered about 20 different items on Dec 7th and have received almost everything so far. Also missing a couple pair of gloves and a 'Tree of Life' necklace which were all ordered for me, but I guess Santa comes a little late for mom. Every item my 16 yrs old daughter picked - I read the reviews. I read whether the sizes ran small or kinda big (mostly small)... scrolled through ALL pictures until I saw user-added pictures and decided out of the 30 items she picked which ones to order. If you notice, every item ships from a different 'shop'. Wish is simply a site/app that compiles all different inexpensive items that ship from various different shops around China. Pay attention to the reviews, what you order and be a conscious consumer and you'll get what you ordered. If the reviews say it's not good - DON'T order from that shop (that item). As for my Wish experience, I give it a 9 out of 10 score. Also, if trying to contact Customer Service, make note that they are in CHINA. If you call during U.S. business hours, you will not be successful contacting anyone. HINT: Be conscious of the time difference. In summary: Simple and easy shopping for any shopper with web shopping knowledge. If you keep all of these factors in mind, your Wish(es) will be granted. --Dee in Ohio

Date of experience: December 21, 2015
North Carolina
1 review
0 helpful votes
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I purchased what was supposed to be a Samsung Galaxy S30 from the wish.com app. After receiving the phone I tried to activate it on my cellphone carrier network, but couldn't. So I contacted Samsung Electronics Corporation to find out why I'm having trouble activating the device. They informed me that they make no such model, and was only up to the S21. I immediately contacted wish support through the app, and explained the problem through the automated response system. I got a response 3 days later requesting pictures of the device along with some other information. I got another response 3 days later giving me no definitive answers or relief for my issue, which is a FULL REFUND AND THE SELLER HAS TO PAY THE RETURN COST, NO EXCEPTIONS! It's been weeks with no end in sight. A STIFF WARNING, DON'T PURCHASE ANY ELECTRONICS FROM WISH.COM!

Date of experience: July 28, 2021
Wish C. Wish Rep
over a year old

Hi Stacey. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Washington
14 reviews
44 helpful votes
Follow S P.
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I downloade the app a while ago to kind of look around at things I could probably make for myself but since then have made plenty of purchases. Some of them have been very good while others have been disasterous.

I highly recommend being very careful when shopping for beauty products or electronics on this site/app because they may just be losses and you've paid all that money and waited for a month (in some cases) just to throw it all away.

When buying clothes I recommend taking your measurements first and then checking all of the size charts and photos available. I'm a Medium - Large when I go shop at Khol's, JCP, Macy's, but on this site/app I'm usually a large - XXL. Sometimes the fabric can be very cheap and thin so make sure to see all the photos that customers may have submitted.

Shipping takes a while on most items. You ay occasionally be surprised with an arrival of a package within a week of order confirmation but it's not common. Shipping is generally really cheap - I haven't seen anything higher than $5 (USD).

Date of experience: August 26, 2015
Israel
1 review
0 helpful votes
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Uneven shipment dates of products
June 19, 2018

While I am getting the so to soeak cheaper products at a reasonable period of time more exoensive devi es like pc are not arriving.
Also several products fo not have information sheet how to use them

Date of experience: June 16, 2018
Canada
1 review
1 helpful vote
Follow Amy B.
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Look, Wish is alright, its not that bad because if you dont recieve your item, all you gotta do is complain and you get a full refund. I've gotten 100% of my stuff but be cautious, 80% of the time, it never looks like what it shows in the pictures, not only that, I waited 6 months for my stuff to show. Also, I'm looking on the web for someone who has come across the same problem, i use Wish & I was scrolling through my history, then i found an item I NEVER PURCHASED OR EVEN SEEN. ITS ALREADY REFUNDED AND I HAD NO CLUE. The purchase was one of those useless f^cking plastic spinning toys that every kid has today. Never in my life did i want one or ever looked one up, so again, be cautious. No one has my info, except wish. So keep an eye on them. Either than that I got what i ordered, some were low budget and some were worth it! But its 50/50

Date of experience: June 5, 2017
Ohio
1 review
15 helpful votes
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Why is everyone negative? This is a GREAT site for bargains!

Everyone knows that these products are imports from overseas, mainly China. It may take a month or two to arrive here. They tell you that up front. Don't want to wait? Don't buy from them.

Yes, they can be a lower quality product, but some are very well made. NO ONE get a real GUCCI purse for $14.00. If you think that, you're the problem.

Clothing sizes are different over there. They are smaller people. Our XL is like their 3XL. KNOW THAT BEFORE YOU COMMIT! Or, better yet, ASK QUESTIONS!

They refund your money quickly if you don't receive an item, if you don't like an item if it is defective or not as described.

I have never had a problem with this site. I always use Paypal because my information is protected. If you give your CC information out, that's on you!

Read descriptions, choose your products WISELY if you're capable. Wait for your product to arrive and enjoy it. Or get a refund if you're not satisfied. It's that simple!

Date of experience: February 9, 2017
Virginia
2 reviews
0 helpful votes
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A lot if things r bull$#*!
June 14, 2018

A lot of things are counterfeit they only make the clothes in Asian size they don't think about how the different races have different sizes or even that women are different sizes and especially not short and small Bilt the only thing that I don't have a problem with is makeup but accessories and clothing and purses and handbags they are bull crap baby counterfeit it's always something wrong with something it's a whole lot y'all need to fix if it wasn't for y'all having good makeup lipstick eyelashes things like that I wouldn't be shopping here

Date of experience: June 12, 2018
GB
1 review
4 helpful votes
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I chose and paid for a leather and fur type jacket on the S Wish site in January, it arrived March only to find it was a completely different jacket NO similarity to the one i paid for. Furious I contacted Wish IMMED and still waiting for them to resolve the problem and for a refund I Only ever get a bog standard email from them whenever I contact them PLEASE PLEASE BEWARE DO NOT USE WISH AS YOU WILL WASTE YOUR MONEY MOST OF THEIR SELLERS ARE IN CHINA I WILL SAY NO MORE THAN THAT GOOD LUCK IF YOU DO USE YOU THEM YOUR GONNA NEED IT

Date of experience: March 11, 2017
California
1 review
3 helpful votes
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Device I ordered did not work as advertised (orig order Sep 17 2019) - tons of emails, closed tickets, re-sending re-opening etc etc It's now Dec 6 2019 and while they say I can get a refund - they fail to tell me HOW TO and WHERE to return the device. If I follow the link, it takes me to the CSR-BOt and it then tells me that I can't help me. Just wow. So I try a different topic (again) and paste everything (again) into an email that I hope they will read (again) and maybe send me the shipping address so I can get my money back (starting to doubt). Think it's time to notify my bank instead. Such crap. AVOID AVOID AVOID

Date of experience: December 6, 2019
Connecticut
7 reviews
15 helpful votes
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Wish is a sort of ebay with "buy it now" only. It's all Asian sellers so I would not recommend buying any name brands, because there is not a true name brand item on the site. There are around 100 sellers, all selling under around 100 store names each. READ THE REVIEWS FOR ACCURATE REVIEWS. You cannot leave a review unless you have actually bought the product. That is a plus. I have gotten a lot of really nice accessories, makeup stuff and tops from this site. Again it's hit or miss. My fave leggings lasted 2 years and they were $8. My fave headband is eons old and it was $1. My least fave dress was $16 and it fell apart on the inside of a month. Hit or miss. If you shop carefully, you will get good deals. Remember that Asian sizing is what it is, so look at the measurement charts. I'm a size 6/8 and wear an Asian 2XL. Sometimes a 3XL. Any larger than this, you're sized out. Sweaters turn out to be tee shirts with a picture of sweater knitting. Again, read the reviews. But for the most part, I get things way cheaper and shipped right to my house this way versus hitting the dollar store.

Date of experience: April 30, 2017

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778