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New Jersey
1 review
1 helpful vote
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Return
February 25, 2017

Where do you sand them for a refund does anyone know it i have 3 blouses that have to go back, and cant fine the return add.if anyone knows it please post it. Thank you jim.

Date of experience: February 25, 2017
Canada
1 review
0 helpful votes
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When your delivery date changes 3 to 4 times and you finally get sick and tired of waiting and decide to finally ask for a refund they send partial payment. Modern day pirates, liars, and scammers!

Date of experience: November 11, 2020
Wish C. Wish Rep
over a year old

Hi Mel. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Missouri
3 reviews
21 helpful votes
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Love it
June 25, 2020

People say they get cheap stuff or wrong stuff. Well I here tell you. They lie. If you read description. You know and get what u ordered. There prices show how much retailers mark things up

Date of experience: June 25, 2020
Canada
1 review
1 helpful vote
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Review 1
January 19, 2018

Most items r just as described, some r way off. 2 items i purchased arrived broken, a curling iron, and a art easel stand. Some clothing way smaller than normal sizing. But overall good cool products

Date of experience: January 16, 2018
Oklahoma
18 reviews
10 helpful votes
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Junk
July 4, 2020

I have ordered 4 times. 1 item was fair. 2 items did not work. 1 item never arrived. Items that did arrive took over 6 weeks. No way to contact them that actually works. Stay Away.

Date of experience: July 4, 2020
Wish C. Wish Rep
over a year old

Hi Larry. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Massachusetts
5 reviews
13 helpful votes
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Still unconvinced
August 3, 2020

Even though I barely know two friends that actually have received their products, I am still not sure whether to order anything from them. I might go for anything between $1 - $5 just to be sure.

Date of experience: August 2, 2020
Wish C. Wish Rep
over a year old

Hi Andrew. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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I bought some items two months ago and I just received and email saying I have to wait one more month for the merchandise to be delivered. Not buying stuff from wish never ever any more.

Date of experience: July 17, 2020
Wish C. Wish Rep
over a year old

Hi Claudia. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Georgia
1 review
0 helpful votes
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Not happy
July 28, 2017

I ordered off wish I usually am happy with everything and receive all my orders this time they denied my payment but took my money and I did not get my stuff my card also said transactions were to wish I'd like my money back and for that to not happen again I'm about to delete the wish app if this happens again I know a few others it's happened to also

Date of experience: July 28, 2017
Louisiana
1 review
5 helpful votes
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Promo Code rip-off
August 21, 2017

I ordered using a 50% promo code on my first ofder but WISH put a hold on the order. They asked me to proof that I was the owner of the debit card used to place the order. They requested me to send them a screenshot of my bank statement showing the trasaction with WISH, I did proven that I was the owner. When I try to reorder, NO MORE 50% off promo code was accepted. This is a crooked hook system making people believe they are saving lots of money!

Date of experience: August 21, 2017
Missouri
1 review
1 helpful vote
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I placed an order on July 6,2021 for $169.00 and I have not received any of the order. I have tried to contact them by phone and e-mail, but that is not possible. All I get is a recording saying they do not take phone calls. I tried all the e-mail addresses only to be transferred to a company called "Just Answer" and they said they were not affiliated with Wish. I have tried for 3 months now to get an answer about my order but nothing has worked. All I can say now is I hope this review is seen by other people so they will not get caught up in this theft ring. This is nothing more than AN ORGANIZED THEFT RING STEALING MONEY FROM INNOCENT PEOPLE. THIS HAS TO STOP!

Date of experience: October 19, 2021
Wish C. Wish Rep
over a year old

We're here to help, Sharon! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
1 helpful vote
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Scam
May 6, 2021

Never received nothing had to lock my credit card the bank reversed all charges then wish used my card 3 times after i unlocked it ups is looking into my shipment they gave me a tracking # ups tracked it to some one else address wish have a way of faking all delivery they use a tracker scam who you track the # it will show the item been delivered to you the next day it will show a difference address SCAM-SCAM SCAM PLEASE CONTACT THE CARRIER UPS WILL INVESTIGATE YOUR CLAIM KEEP THE PRESSURE ON THE SCAMMERS.

Date of experience: May 6, 2021
Wish C. Wish Rep
over a year old

We're here to help, Aretha! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Virginia
1 review
0 helpful votes
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BEWARE!
December 13, 2019

I just want to warn possible customers and hope, unlike me, you read the reviews before trying a company!

What a horrible experience, and I haven't received an item yet.

Placing my order, in order to use the code for free shipping, I was told I had to place the order from my phone app. I installed the app, placed my order, and no opportunity to place the code was provided, just an IMMEDIATE charge to my card.

When I attempted to reach Wish there's absolutely no way to speak with a human. On their website I was told the chat was $25 - $40 to discuss my issue with their expert.

Of course, you have to cancel your order in eight hours and your email to them will take 2 to 3 days for response. I did inform them, within the eight hours, whatever they shipped will be refused and I'll see them in court if they charge me any "expert" or shipping! I've successfully sued AAA Insurance and CitiBank, and am just getting ready for Direct TV. We do have rights, no matter what country we order from!

One heck of a racket you've got there!

BEWARE!

Date of experience: December 13, 2019
GB
1 review
44 helpful votes
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Illegal - I need help!
December 19, 2015

I ordered some stuff from wish for halloween, had inputted my card details and clicked 'pay now', and presumed it had come out of my account... Recieved the items around 2-3 weeks later. Got a letter 2 months later saying I had an outstanding payment and they had added on a delayed payment fee, saying that even if I had payed prior to the letter, I had to pay the delayed payment fee! I am only 14 and have not signed any credit agreement and therefore I should not have been sent the products - it is illegal without a parent, they are in the wrong! Checked my account to make sure I had payed but the money hadn't been debited. The letter referred to another reminder for payment which I didn't recieve, and as the first letter they shouldn't be so threatening. I had ordered christmas presents for my whole family a week before recieving the letter and have no money to pay it - what do i do!? Can't they mark addresses if they refuse payment?

Date of experience: December 19, 2015
Maryland
1 review
0 helpful votes
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I ORDERED AN ITEM INITIAL DELIVERY IS MAY 6 THEN THEY CHANGE IT TO MAY 21 I REQUESTED A REFUND THEY SAID THE DELIVERY NOW IS JUNE 5! I WANT THIS OWNER INVESTIGATED AS THEY ARE FAKE I WANT THEM JAILED!

Date of experience: May 30, 2020
Wish C. Wish Rep
over a year old

We're here to help, Edward! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
0 helpful votes
Follow Brian B.
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Well i shopped twice now with wish and both times i feel as if the dont care about what i wish at all. Seems that comunication on Wish's eyes dont involve any discussion or asking of anything. 9 out of ten times what i order has some exscuses for why i didnt get what ordered. Or they decide on their own that im not wanting wjat i ordered and refund my money causing my unhappiness. If i order a product then thats what i want so send it and if you fail to get me tge product then know that as the soonest possIble time i still want it. Also making comments that i said and did not accully say is wrong. Ill not be doing any more shopping with your company so quit asking me to join you shopping. If i could give you a o i would...

Date of experience: February 14, 2021
Wish C. Wish Rep
over a year old

We're here to help, Brian! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Tennessee
1 review
1 helpful vote
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SCAM - AVOID!
July 15, 2020

Ordered items in June to be delivered in June. Then, they changed to July. Now they are saying between September and October. The order is SUMMER SHIRTS! Trying to get a refund is a joke. Their online assistance is pathetic. Everything is just auto response. They took the money in June and I'm still waiting. DO NOT THROW AWAY YOUR MONEY HERE!

Date of experience: July 15, 2020
Wish C. Wish Rep
over a year old

Hi Linda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Netherlands
4 reviews
14 helpful votes
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BAD
May 20, 2017

Please don't buy from this website.
Products are horrible, they don't come in time... and you don't get your money back.
They have a very nice commercial in facebook, but otherwise... nothing

Date of experience: May 20, 2017
New York
1 review
2 helpful votes
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After I ordered back in september... They emailed me back and forth for 6 months with the run around to string you alone. I STILL GOT NOTHING. Then they told me to go $#*! myself. If you want ALL YOUR MONEY STOLEN THEN THIS APP IS FOR YOU.

Date of experience: January 28, 2017
France
1 review
0 helpful votes
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To many mistakes
February 23, 2018

There's to many mistake with my orders, for example for a quantity of ten described on the item, I receive just one, and also there's to many size problem (clothes or jewelry)

Date of experience: February 21, 2018
GB
1 review
0 helpful votes
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Products good, but shipping is too expensive.
June 17, 2018

The items are nice, but the shipping is very high. I now tend to shop with AliExpress as many of the items have free shipping and they usually arrive within a week.

Date of experience: June 15, 2018

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778