You don't always get what you order, sometimes it doesn't arrive at all, shop with caution. Although I must say I have been pleased with some of their items but not all.
I have been dealing with wish.com now for the last two years. I am an impartial outsider on-line shopper who lives in Canada. I am a totally satisfied customer, having placed orders with them for 120 items. They have ALWAYS honored their commitment to customer satisfaction. If, for whatever reason, you are not satisfied with the product, they WILL refund your money; and from my experience, within 10 days of telling them. I am usually happy with their products but I have had to return products about 3 times in the 2 years. They are prompt and courteous and I have never even been asked to ship the products back. It is an honor system on both sides. The quality of their products are not always top notch but then you get what you pay for. Their products are good enough for my needs and a fraction of what you pay in another store. You can't have champagne on a beer budget. My recommendation is to deal with Wish; they are good honest people who offer the shopper Excellent Value for their money!
Brought an item stating £25 as soon as i paid the amount went to £27? Tried contacting customer services waste of time Waiting to receive my item and then deleting my account!
Tired of seeing one price then when I go to buy the product the price is different, always higher. Also it has said I got a rebate and this I never see.
Very disappointed. Not a single product was useable. The eyeliner I had bought was gone dry. The sewing machine was broken. The wrist band (of watch) colour fed off in few days.
Love how cheap everything is, but the quality is definitely sacrificed for the price. Pictures often do not represent an honest visual of the products. Customer service is good and fast though.
Didn't receive some items on time, but they were quick to help me with my orders. I will be using them again, just know I have to pay me attention to details.
Wish are really great and work fast - however some of the items are not so good but that has nothing to do with wish as a company + its really good prices
I order an hair and an hairnet came! No refund and they insist I bring the shipping pack that was thrown away! Can't you ask buyer to send. I hate wish now
We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I ordered many things from this website recently and I have not received many of what was ordered. I was given the run around and promised my money refunded and that did not happen either. BUYER BEWARE DON'T EXPECT TO GET WHAT YOU PAID FOR HERE ON WISH
Hi Maria. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered some pants. It took two MONTHS til they finally came in the WRONG size! I have tried for a month to return them & get my money back and they keep asking for more pictures. I have sent them EVERYTHING they asked for and NO replies!
Hi Trish. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Never give them your card number because it's to many of upset customers. It seem to me that these people don't care about who ever buys from them. To many red flags!
Ordered a cosmetic product on www.wish.com they asked for 45 days to deliver the item, even after 3 months the product is not received & there is no way to contact them
Did order lots if stuff from wish. Whatever reached me, was very cheap product, lots of the items were not functioning and ugly, in addition, although I paid for single shipments, was surprised that a total of 9 items was packed onto one single shipment... stuff was Not the same as advertised.
Now the big agony: following ordered on June 13. Few items supposed to be received July 24, changed to Aug. 2, changed to Sept. 3 and now after checking, noticed that it was changed again to Oct. 11.
Other items ordered on June 2 and they were supposed to be received on July 11, changed to Aug. 23 and now after checking, they changed again to Sept. 30.
The biggest handicap is that there is No One that could be approached to complain about these unnecessary delays or get an explanation as to why they keep changing and changing the arrival of the stuff.
I guess these people are simply trying to make quick money... Note to all readerd: don't gamble with this useless company. They think they are the kink of the castle with their cheap and ugly product and they do allow themselves differing shipments month after month.
As far I am concerned am confident that I will never receive the pending items and consequently list 350.00 dollars...
Hi Sam, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Things order come in tightly taped plastic bags, squashing what you order. Being told one thing meaning another. Commercials show receiving product in boxes, I never did, nor did others whom order.
All items came as I expected and when theres a problem it was solve with no delay, All items are a good quality at great prices. I will keep buying from wish!
I ordered 7 items and only 2 are keepable and one of those is questionable... however that really isn't the issue. Items I ordered do not fit or are not as they were presented on the site and I have tried to return these items and don't even get a reply to my return request. Am I stuck with these items... probably... I will NEVER ORDER ANOTHER THING FROM WISH.COM!
I order intems 10/26/2016 total $96 Canadian I'm still waiting on my order delivery dates keep changing and no ph# to call I wish I had actually look up theses reviews before I made a purchase I will never order again you just lost a potential valid customer
Very disappointed with the quality of the flowers I ordered for on the wreaths I'm making. I could never use them for gifts. Makes me not want to order from you again!
Very difficult to reach someone when there is an issue with an order. The site is designed to prevent you from getting actual help. Also delivery delays are treated with zero accountability.
We're here to help, Jammie! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Overview
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Parmjeet, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.