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GB
1 review
0 helpful votes
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Excellent customer service
February 18, 2021

Some excellent buys, some horrors but always the most amazing customer service. A number of purchases never arrived which is disappointing but always an instant no quibble refund.

Date of experience: June 16, 2018
New York
1 review
8 helpful votes
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Scam
January 18, 2016

My boyfriend ordered a self balancing board from wish 3 weeks before Christmas and was told it would be delivered in time but it wasn't shipped at all, it kept saying it was at FED-EX in CA. To make a long story short, we canceled the order and was told we would get our refund within two weeks and we still haven't received anything yet.

Date of experience: January 18, 2016
New Zealand
1 review
0 helpful votes
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Happy enough
June 14, 2018

Do your homework before you buy, and remember taxes to be added to the total amount. Keep your packaging if you have problems with damage /wrong item sent.

Date of experience: June 11, 2018
Florida
1 review
10 helpful votes
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Made In China
April 6, 2016

The old saying? It's true. Cheap material. Poor design. Look stitching.
The pictures you see are ripped of Instagram accounts, other fashion sites or elsewhere.
SCAM SCAM SCAM.

Date of experience: April 6, 2016
Kansas
1 review
0 helpful votes
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Budget friendly
January 13, 2018

Affordable shopping and has every thing you need when shopping on a budget but need to adjust shipping price when ordering 2 or more of the same item.

Date of experience: January 13, 2018
Canada
1 review
0 helpful votes
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Great customer service!
January 14, 2018

Great service and great prices on everything. Shipping and receiving products can be hit and miss but if item not received they are quick to deal with it!

Date of experience: January 14, 2018
Canada
1 review
0 helpful votes
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Wish is great
January 12, 2018

Wish is worth using. I have use wish for several months and have not been disappointed they stand behind the guarantee and always get back to you quickly.

Date of experience: January 12, 2018
Tennessee
1 review
1 helpful vote
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False advertising on products
January 19, 2018

False advertising the products I receive are nothing like the pictures $#*! falling apart it sucks then trying to return the stuff is a hassle Im over it

Date of experience: January 16, 2018
Kentucky
1 review
1 helpful vote
Follow Mckinley s.
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The "customer support" is a joke. It's just an animated computer sending you messages.
Now I have to go to my bank and see if I file a police report for exams if I can get my money back since the computer REFUSES to send my items OR refund my money.
Stay FAAAAR away from this website!

Date of experience: September 6, 2022
Wish C. Wish Rep
over a year old

Hi Mckinley. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Washington
1 review
1 helpful vote
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Annoying
October 25, 2019

I ordered many things, but it took a day and a half to "Process" Then over the course of 5 hours, it refunded EVERYTHING. I didn't even want a refund, I waited the the things from my order. NOT a wasted 2 days of my life.

Date of experience: October 25, 2019
Wish C. Wish Rep
over a year old

Hi Kaycee. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Louisiana
1 review
1 helpful vote
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Ms. P
October 15, 2021

I made a purchase for a total of $130.00 dollars, never received the items and was only refunded $65.00 dollars back, been trying to reach them but never received the remaining of my money.

Date of experience: October 15, 2021
Wish C. Wish Rep
over a year old

Hi Leslie, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Texas
2 reviews
1 helpful vote
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DO NOT BUY FROM WISH!
November 27, 2020

The item I received is a HORRIBLE fake. They didn't even try. Bottle not the same, no smell to the oil, not 1 ounce. Label isn't even the same and is on crooked; this is the worst scam I have experienced. DO NOT BUY FROM WISH!

Date of experience: November 27, 2020
Wish C. Wish Rep
over a year old

Hi Emily. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Georgia
2 reviews
15 helpful votes
Follow Trenniece H.
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I have shopped from Wish for several months now. I can honestly say I have only received one item that stopped working 2 weeks after I received it. I have ordered over 10 watches for myself, friends and family and have not had a problem. We have also ordered chargers, phone accessories, necklaces as well as accessories used for manicures. Some don't look like the picture but that is why when looking at the photos, look to see if someone has taken a picture of what they have ordered.

Also, I have not received items by the date they indicate when I ordered the item. I simply contacted Customer Service and was given the option to wait or to have my money refunded. For a couple of items I waited and for others I didn't. They refunded the money and told me to keep the item if it was delivered. Yes, some things are cheap so I haven't ordered shoes or purses from them. I find it hard to believe that I will get a beautiful leather purse for $8.00 but for other items I'll continue to be a customer.

Date of experience: January 3, 2016
Missouri
1 review
0 helpful votes
Follow SheNay H.
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I ordered a garden hose, which I could have purchased in the states, and moving forward I won't make this mistake again. I ordered a "simple garden hose" over 2 months ago and to date is still floating across the ocean in a container. If you want anything from this company and need to use it this decade, than DO NOT BUY FROM WISH. They have thousands of complaints with the BBB and I'm not wasting my time filing one because they respond with the same generic response. "They can't control blah blah blah" I have been in logistics (UPS) for most of my career and I can tell you it doesn't take almost 3 months to get something from a "reputable company" To date, I still have no idea when I will receive this item.

Date of experience: June 28, 2020
Wish C. Wish Rep
over a year old

Hi SheNay. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Georgia
1 review
0 helpful votes
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SCAM DO NOT BUY OFF WISH!
December 10, 2020

We ordered a flat screen T. V. and it never came we ordered PHONES we got chargers we ordered 4 pairs of boots limited time offer and there was still 13 hours left on the deal and they told us it has been shipped and then said we didn't order in time then said they gave us a refund WHERE IS OUR REFUND oh right they lied WORST ONLINE SHOPPING EVER THE ONLY THING THEY GOT RIGHT IS OUR JACKETS i would not recommend this app to anyone i would recommend amazon

Date of experience: December 10, 2020
Wish C. Wish Rep
over a year old

Hi Haley. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Kentucky
1 review
0 helpful votes
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Great shopping.
February 23, 2018

Very satisfied with the orders I have received. Shipping time has gotten better to.
I have been able to find what I was looking for and even found a few items I didn't know were available.

Date of experience: February 21, 2018
Massachusetts
1 review
0 helpful votes
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I cannot believe the wish website these folks got the nerve to have your stuff coming on a certain date then they change the date on you well I will never ever buy from them again

Date of experience: June 7, 2020
Wish C. Wish Rep
over a year old

Hi Jerry, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Connecticut
1 review
7 helpful votes
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Shipping
February 11, 2017

You pay so much for shipping and it takes forever to arrive. Also they still haven't responded to my email and i have been waiting for awhile now. They should have better customer support as well.

Date of experience: February 11, 2017
Canada
1 review
0 helpful votes
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I am addicted to this site
June 14, 2018

I have been shopping on Wish for some time now. Except for a few items that were not exactly what I had ordered everything else was great. Great customer service when I contacted with a question.

Date of experience: June 12, 2018
Massachusetts
1 review
0 helpful votes
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I have nothing good to say about this company. Shipping is expensive. I ordered a bunch of items and within a month have only received two. And those both went in the trash because of quality.

Date of experience: November 29, 2016

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778