• Wish

Wish

Overview

Wish has a rating of 2.33 stars from 8,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 705th among Marketplace sites.

  • Service
    861
  • Value
    821
  • Shipping
    840
  • Returns
    727
  • Quality
    772

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 14.6%
Positive
6
Neutral
1
Negative
34
1044
See all photos

What reviewers want you to know

Positive highlights

  • Would be great if it also includes some higher end, more quality products on a cheaper price.
  • As I regularly buy many items from Wish, I would feel that I have a reasonable shopping experience with this company.

Critical highlights

  • Instead, Wish customer service helps the seller avoid any responsibility, and continues the sellers attempted fraud.
  • Ever since the coronavirus they push out delivery dates by ridiculous amounts of weeks.
How would you rate Wish?
Top Positive Review

“Wish was great”

Jordan A.
11/23/23

It was so magical; it really brought the 100 years of Disney back… and the SONGS were extraordinary! And they had a little cute gay character In there… SO ADORABLE! I highly recommend this movie!

Top Critical Review

“Most terrible website to ever purchase from”

Omobola A.
2/9/24

I am here just regretting purchasing anything on this website! It's been hell trying to get a return information or refund for an item that I am not satisfied with and doesn't work either. Sites like this should not be allowed to operate because they are just scamming people of their money. They don't even abide by their money back guarantee which is so ridiculous. But from this site at the detriment of your mental health.

Reviews (8,300)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (294) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user omobolaa
2 reviews
0 helpful votes
February 9th, 2024

I am here just regretting purchasing anything on this website! It's been hell trying to get a return information or refund for an item that I am not satisfied with and doesn't work either.
Sites like this should not be allowed to operate because they are just scamming people of their money. They don't even abide by their money back guarantee which is so ridiculous.
But from this site at the detriment of your mental health.

Tip for consumers:
Never buy from this site except you have a bottle of Tylenol to help with the headache they will cause you

Products used:
None! And for the record I wish there was an option to give them a negative rating. One start is review is way too much to compensate their fraud!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Omobola! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user lorig340
3 reviews
5 helpful votes
October 28th, 2020

Such a great resource for home improvised mascarade and for ordering really weird items no one would need in real life.

Thumbnail of user josephg2507
1 review
0 helpful votes
February 1st, 2024

It says delivered but got screwed again. I see you don't read anything that is sent.
Read my previous message.
I talked to fedex and it is coming to another town far away and FedEx said it's about a pound. And I know a gazebo weighs more than 1 lb. This has been my 6th different order that I ordered from wish. And never received 1 item

Do you ever deliver any items?

Check the tracking number on FedEx and you can see i got scammed again.
It's also coming to another person in a city 6 hrs away. It was supposed to be a greenhouse and the weight is 1 lb. And FedEx said it wasn't my name or address. Screwed again.

Tip for consumers:
I told them that tracking number was going somewhere else. Common science. 8'x10' polycarbonate greenhouse house weighs more than 3 lb.
I have 7 different items. They don't check the tracking number at all or read anything you send them.

Products used:
None, I ordered 7 different items at different times. And between $150.00 to $260.00.
Roughly spent $1400.00. and have not received an item.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Joseph. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user veronicav269
1 review
2 helpful votes
August 16th, 2022
Verified purchase

I bought this bikini on Wish and it's AMAZING. The right colour, fits perfectly, and it's super comfy material. Exactly as described.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethv442
2 reviews
25 helpful votes
January 23rd, 2021

I ordered an item from Wish and paid for it that day. The item took over a month to arrive and was not as advertised or portrayed. It is complete junk. I contact wish the day after it arrived and asked to return it for a refund. They informed me that I hadn't ordered anything. If that is true, why did they email me when it was shipped and where is my money. This has gone on for weeks now. Don't bother with this pack of crooks.

Tip for consumers:
They don't stand behind what is sold. They can find your money but then apparently you fall off the face of the earth.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Elizabeth! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user goonloongl
1 review
15 helpful votes
July 4th, 2021
Verified purchase

There are times the items are DOA. Once I bought a smart watch which needs to be charged every day. Plus the readings are inaccurate.

On two occasions I ordered a tablet but ear plugs were shipped. Obviously delivery does not match the product description.

Upon the last fiasco, I complained but ended up being blocked. The excuse: I had abused their return system. I am convicted when the numerous faults were with the retailers. Upon appeal the block was removed. Now Wish wants my picture ID. Nope I am not shopping thru Wish anymore.

Tip for consumers:
Make sure item description is what you want. The writeups have poor English and can be misleading. Have screen capture of product description, used as proof of what was advertised.

Products used:
Wires, solar lites, shirts, electronics, security cams, SD or tf cards, USB drives, power adapters, shoss

Service
Value
Shipping
Returns
Quality
Thumbnail of user rossellac3
1 review
1 helpful vote
April 21st, 2021

Non comprate da questo sito. Oltre ad articoli scdenti, non c, e disponibilita' alcuna e il cambio merce te lo fanno pagare, nonostante il cambio nelle vendite on line debba essere gratuito perché garantito dalla tutela consumatori. Allucinante meglio tenersi articolo sbagliato e buttarlo nel pattume

Tip for consumers:
Invito a NON ACQUISTARE, sono truffatori

Products used:
Stivali...orribili

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Rossella. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Rossella. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user benc1030
1 review
2 helpful votes
December 15th, 2021
Verified purchase

I like the products and they get delivered relatively quickly. The site keeps getting better, with better product choices. I like the free spins for discounts.

Tip for consumers:
The site is fun and there are lots of cool products. Read the reviews before buying.

Products used:
Shirts, stickers, pillowcase

Service
Value
Shipping
Returns
Quality
Thumbnail of user kris.smith5953
1 review
1 helpful vote
December 7th, 2023

After receiving a dress issing the back lining of a lace dress. I contacted customer service to return for a refund. I was told it didn't meet the criteria for a return( part of the dress is MISSING). I was then told there is no wish return center in my country (Canada) shocking. They have really gone down hill. Will absolutely advise NOT ordering anything from wish again. It's not worth trying to save a few bucks.

Tip for consumers:
Really disappointed in how bad the customer service is any more. Would definitely NOT recommend

Products used:
Womans lace dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kristine. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user jennif12
1 review
15 helpful votes
August 5th, 2020

Received previously used hand sanitizer units. Disgusting! Will not let me return as they say they can't see the fault?! They've told me to use them and then show them they don't work. Ridiculous response. The back is transparent and I can clearly see there has been a liquid put inside. Never purchased from Wish before and will NEVER be again. SCAMMERS - STAY AWAY

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jenni. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user bjv2
1 review
0 helpful votes
June 15th, 2020

I belive wish is a platform that launders money, you order items on their platform but they don't really have any commitment to deliver, 6 months later they want to refund your payment, there is also no way to correspond with a person

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user mahnazr
1 review
6 helpful votes
June 15th, 2020

I ordered 3 items on 18th of April and now we are in mid June and I still did not receive anything! Please be aware you can not refund as they play hide and seek with you so every time when i check the app they change the delivery schedule so I can not ask for refund and when i contact to support team they pass me to different section!
I lost my money and i think it is a fraud.
Do not use this crap APP.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Mahnaz. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user nancyc1190
1 review
8 helpful votes
January 7th, 2021

I have ordered from Wish on 3 separate occasions, the 1st time I was charged $60 more than advertised sale price, I canceled the order immediately and was able to get my money back right away. The second time I ordered a watch and a pair of earrings. Never received either item. When I contacted them they said it was past the 30 days, so to bad for me. So I Never received my items and they refused to refund me

Tip for consumers:
I don't recommend Wish to anyone, delivery time is ridiculous

Products used:
None

Thumbnail of user georgev629
1 review
0 helpful votes
July 12th, 2022
Verified purchase

VIEWED products on Wish website
Paid via pay pal and the amount was paid to wish
No items were recorded on history on wish
Tracking number is not correct
It is scary to buy and you have no record on WISH site with purchases
And tracking is wrong
I think their systems do not work properly

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi George. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user ryang905
10 reviews
4 helpful votes
April 30th, 2023

I enjoy shopping on Wish. It is a great way to discover new and unique products at affordable prices. I can find anything I need or want on Wish, from clothing, accessories, gadgets, toys, and more. Wish has a flat rate shipping fee and a buyer protection policy. Wish is a reliable and trustworthy app that I would recommend to anyone.

Thumbnail of user gws7
3 reviews
6 helpful votes
January 16th, 2024
• Updated review

It's been about two years since wish banned or blocked me from ordering from their site. I was banned because I used their guaranteed refund policy. It's been about two years now since then and my wish account still has a block on my account so ordering isn't allowed. I requested the block be removed and was told it isn't possible. Therefore, banned for life. As a senior my days are numbered and I think I can use the term banned for life. In all my years, I can say I've nevered been banned from a store or service. I do think wish should think things through better than this as public forums like this work both ways and give companies and website businesses both positive and negative reviews.

Update: why is it Wish replies using a "form or template " reply that gets you to a third party site that is completely useless in resolving such issues.

UPDATE: We continue to be denied access to purchase anything from Wish because we used the guarantee refund policy "too much". What happens when you purchase have something from sellers on wish that are not up to quality standards, delivery beyond promised delivery date, an item not what you ordered etc. You the consumer request to return the item or you qualify for the guarantee refund policy and wish refunds you. Next thing you know, wish denies you access, restricts your account so you cannot EVER ORDER ANYTHING AGAIN. You did nothing wrong. We feel you have the right to know what could happen to you because it happened to us. Wish are refused even after two yrs not using their platform, from ordering again. Wish won't remove restrictions and have said this to us. Thanks for reading our concern.

Tip for consumers:
We want you to realize what can happen to you if you choose to request a refund under the guarantee refund policy of wish. It is unfortunate wish will never allow you to purchase a product again once you are banned or restricted because you received refunds.

Products used:
Various items, Keychain to ornaments etc.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Wish told me to delete my account.
August 24th, 2022
Verified purchase
• Previous review

It's been months since the wish contextlogic banned me from using their site. About a year back wish stopped me from using certain sellers and all because I used their guarantee refund policy when packages didn't show up.

Tip for consumers:
You might think you can use their guarantee refund policy but know you can be banned or deleted if you use it. I don't know how many times you can use it before you become banned and ignored by customer service but I was and others have been as well.

Products used:
We purchased various items from wish contextlogic sites and once we used their guarantee refund policy " too many times" because we didn't receive the package or was very late beyond the delivery date months after purchase, I was told by wish to delete my account.

Banned for life
March 24th, 2022
• Previous review

It's been about one yr since wish prevented me from ordering because I was flagged for "abusing the refund policy that is guaranteed if you don't receive the product/package by the delivery date or if no package is delivered. Wish has refused to straighten this out and plays games when you use their customer service. Believe me, if they don't like you for whatever reason, they'll ban you. From what I see, complain about anything and they'll play games so you can't use their site.

Tip for consumers:
If you request a refund more than a couple of times, you risk being banned from using the site. They expect you to forfeit the money you paid.

Products used:
Camping tools, fishing tackle, trivial items like keychains etc.

Service
Value
Shipping
Thumbnail of user bobm670
4 reviews
5 helpful votes
June 11th, 2020

When I ordered my stuff from wish.com it said I would have my product by June 16 now it's saying July second. People if your in a hurry for your products do not order from wish. Hopefully wish isn't a scam. If I knew it was going to take a month to get my product I would not have gone through wish.com. Tried to save 5.00 dollars going with wish. Not worth the wait. And yes they are coming from freaking China where this corona virus started from. Never again ordering through wish.com again.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Bob, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user emiee
1 review
16 helpful votes
August 6th, 2020

Even though they advertise a return policy, it is a lie. I rec'd 2 items that were the wrong size & tried to respond using their "system" (an email link that didn't work). There is no customer service PERIOD. So, just know that when you order something, you are stuck with it and you won't get your money back. I "WISH" I had seen these reviews before I ordered from them.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Emie. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user davism53
1 review
11 helpful votes
April 22nd, 2020

Placed 2 orders, both transactions were immediately paid via my Visa. Received NO email from either vendor and have not received either item after a month. Called the 800 number "not currently offering phone support". Worst experience ever. Beware of this site, I'll never use it again. Terrible.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Davis! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user danl476
1 review
0 helpful votes
November 7th, 2020

No período do mês de Agosto, comprei uns intes na Wish, e entres esses intes um relógio digital, a minha insatisfação foi: que ao invés de chegar o relógio junto com a pulseira só me chegou o par de pulseira e o relógio que é bom nada.
Desde o dia 21 de outubro estou pedindo o reembolso porém até agr a equipe não atendeu aos meus pedidos diários, sem falar que ela coloca uma assistente virtual que só sabe falar as mesmas coisas todas as vezes que procurarmos saber sobre o produto ou sobre o reembolso, nossa que chato isso essa foi a segunda vez que compro nesse app, e assim que chegar o meu produto se é que vai chegar eu irei desisttalar esse app.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Dan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user barbaraa1445
1 review
0 helpful votes
June 4th, 2022

Shipping costs are Way Too HIGH! Use to be a lot more reasonable. I can buy local cheaper now!

Thumbnail of user chrisp908
1 review
1 helpful vote
June 5th, 2020

Its true it is a unacceptable amount of time to wait for a delivery but you can contact customer services who once the delivery date is gone always give me a refund and has gone back into my bank account quite quickly.
They always say if it turns up you can keep it, this has happened on various occasions ive been refunded then two of three weeks later it has been delivered.
However ive noticed that they keep moving the delivery time so you cannot get a refund one item ive been waiting for three months now and the order has still not been processed as its sold out but it wasnt sold out when i ordered it so for theese reasons im only giving it a 3 out of 5

Thumbnail of user michaelm7351
2 reviews
5 helpful votes
July 14th, 2021

I ordered some clothes and they were way, way too small. I used the provided sizing chart too. I measured the items and all of them weren't even close to the stated sizes. I tried to get customer service to do something but all they would do is confirm the order and refer me to a page where you rate your purchase.
If you want to just throw your money away go ahead and place an order through WISH.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicaw948
1 review
3 helpful votes
December 24th, 2020
Verified purchase

Buyers beware:
1. Yes, the items are very cheap so please expect cheap quality
2. Delivery takes a lifetime. Looking at the tracking history of items I've ordered, the trend is that product packing and international delivery takes a long time - more than 30 days. Interestingly enough, 30 days is the timeframe you MUST log a refund under their 'money-back guarantee' policy...

To be fair, I've ordered a total of 52 items from Wish. Some items are great although I have regretted a few purchases. I'm still waiting on 4 of those items to be delivered so that's a successful delivery rate of 92%. 2 of the 4 were ordered as early as April 11,2020 whilst the 4th item I'm waiting for was ordered on June 11,2020. One tracking info shows it's 'departed from EPC warehouse' whilst another shows 'Wishpost order generated' ie. No one has even packed my order so I don't even have a tracking ID for this item...

Today is Christmas Day 2020 so that's 8 months of waiting and I've missed their 30-day window. No need to contact their customer support because it's practically a bot (or multiple people copying and pasting a scripted response) who tells you repeatedly that they cannot offer a refund, even though I've repeatedly said I want them to connect me to their sellers, that I'm not asking for a refund and that I'm aware of their 30-day timeframe. Unlike other e-commerce sites like AliExpress, Wish doesn't allow you to directly contact sellers.

Bottom line - Please spend the amount that you're absolutely comfortable to lose if the products never arrive at your doorstep after 30-days.

Service
Value
Shipping
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Jessica! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user sharonr853
1 review
5 helpful votes
July 26th, 2020

I ordered almost $200.00 worth of merchandise at the end of March, as of today I have received only 4 items, each of them being about $2.00. They claim it you order now you will receive your items by August, that is a joke. I have found no way to call or write to Wish. If anyone has a phone number for them please send it. N Thank you for reading this and Please beware. Sharon

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Sharon. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

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Thumbnail of user jeffi8
Wish C.
Typically responds within 5 days

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