On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Wish Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was using the app and placed an order by mistake. I thought it was asking me to continue to the cart when offering an additional discount to buy a product. Nope it charged me immediately. I quickly canceled the order. The bot asked if I wanted a refund to my account if I wanted wish cash that would be issued immediately and ready for use. I opted for wish cash and it has never shown up. I called their "customer service" but it's automated. I submitted 4 different tickets but the bots online ask me to submit a ticket from the refunded order, which you can't actually do in the system. The bot also says my refund was issued and available check my wish balance. I'm very frustrated by this horrible experience. Never ordering from here again
When you pay 6 pound for a Nike shirt, what do you expect? The site is cheap, stuff obliviously comes from china, fake goods and copies that take forever to arrive. You might get lucky and get a bargain, you might just get a load of poo! Its the fun of shopping on wish.com
I ordered an items worth 150 dhs here. Till mow I didn't receive the items.its neen almost 3months. I cant ask more to ur customer support. Kindly email me about my ordered pls...
Company is us based fronting Asian sellers. Most items never arrive. They tell you tough luck as most deliveries take longer than 30 days and they won't honour claims over 30 days. Buy a lottery ticket as the odds are better than getting something from wish
Bought $100 worth of sweatshirts (5 hoodies). Got 3 pairs of children socks instead. Threw away the package because I had no idea what the heck it was.
Wish did not allow me to get a refund even though the seller had similar 1 star reviews.
This is my 3rd order with Wish.
1st order had a misleading photo and description--useless. Not able to return.
2nd order was 1 oversized fake air-pod instead of 2 air-pods (misleading photo and description) and didn't work at all. I only got a refund for the product and not for shipping which cost more than the product itself.
You will end up losing more money on Wish than you save. Terrible company, sellers and products.
Their website will show product delivered but it will never get delivered to you. You keep chasing them but no resolution. Dont buy from this website
I wish there was a half start as this app/ website does not deserve not even 1 start as rating.
I ordered a few items, been charged, have not received any products, unbale to log in my app, asked in at least 5 emails to have a reset link,... i never received one, customer support representatives don't read properly the issue presented and they give solutions that are not suitable or solutions that of course i have tried already with no luck
I requested a call many times and i called myself again no luck to reach anyone - NO SUPRISE
I wonder who trains these support representatives and what kind of logic are they using when replying to someone as unfortunately to me it seems they are just replying with templates without tacking the real issue.
It has been extremely frustrating and although I asked for refund, no one bothers to reply to that.
I am left with nothing but thoughts on legal action since this company is a joke.
Just received my phone yesterday that i had order last week from the app but apparently they sold me a phone that didn't seem to work at all as i kept trying to get it to turn on with the power button on the side but no luck with that or getting it to charge up. So i won't be ordering anything else from that fake app ever again.
I did not get the dress I ordered. They never sent the correct one or reimbursed my money. I will NEVER order from them again & strongly encourage you not to either. Also, they are in China so it takes forever to get your order.
This company clearly makes money selling cheap fake items from China to people who don't realize the difference. And then, when someone complains, Wish "flags" their account and says they need to buy more cheap crappy items to get the flag removed. Do not buy from this company.
Orders don't arrive and when you request a refund they flag your account. That's their way not to refund your money back. When you do email their so called customer service they just refer you back to Wish automated customer service. Don't waste your time / money!
They stole my money I paid 233$, 60$ for shipping and I didn't get anything and no one call I send them 1000 times that I didn't receive and I want my packages don't want to refund and simply nothing happen have been waiting for 6 months to post this!
I only receive automated responses.
I've ordered so many items on this website. Most of them never show up, and the rest show up about 3 months late. I recently bought a bumper sticker that DIDN'T EVEN STICK TO MY CAR and they REFUSE to give me a refund because it's "over 30 days old". Customer service is NON-EXISTANT! Don't expect to get refunds back for a defective item or one that never showed up. They have some MAJOR improvements to make. Can't believe how much money I've lost just for shopping with them. Cheap stuff but you definitely get what you pay for... and sometimes you don't!
I bought loads of items the 1st week of November 2018. Some were Christmas gifts. It is February 2019. I 'm still waiting for my items to arrive. Trying to contact customer service is an absolute joke. When i e-mail them i get asked to go to my account and speak to customer service. I have followed all their links but no luck.
YOU ARE RUBBISH.
I ordered a suit and a shirt the first week of January 2019 and they said your orders will arrive between 12 to 23 February and now its 26th of February. I'm even trying to track the items and they are nowhere to be found. Please save money stay away from these scams they are all thugs
ITEMS WERE "LOST" SOMEWHERE IN TRANSIT. FOLLOWED THE TRACKING AND SOMEHOW THE ITEMS DISAPPEARED. CUSTOMER SERVICE IS NON EXISTANT. MARK MY WORDS YOU WILL END UP DISPUTING THE CHARGES WITH YOUR CREDIT CARD COMPANY. I ORDERED 13 NOV 2018, TODAY IS 25 FEB 2019 AND THEY HAVE BEEN PLACATING ME WITH "WE WILL GET THIS TAKEN CARE OF AND WE WILL ADD A GIFT" AND STILL NOTHING!
First time to order from wish, the price is quite cheaper than other website. Ordered 3 dresses, got 2 and refund 1. OK.
Some items seem to get lost in the mail and wish doesn't have any humans responsible for customer service. One thing I ordered was $22 after shipping. The item never came after almost 2 months and wish customer service is automated and doesn't do anything to help customers get to the bottom of items that have been lost. Still trying to get my $22 back but I'm losing hope. I will not risk another dollar with this poorly run company.
Terrible experience trying to have someone contact me. It's been over one month of emails with only automated responses. What a waste of my time and money. Not worth it
Horrible! Horrible. Received the wrong item. Created a ticket, I was asked t to create another. All they have been doing is delaying and asking to keep creating tickets. DEALYING and frustrating customer to give up.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members