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How would you rate Wish?
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New Jersey
1 review
2 helpful votes
Follow Lauren E.
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Ive noticed that the photos advertised in many of their ad's are not photo's of the actual merchandise being sold. The products i received were sloppy cheap versions of the ones shown in the picture. Very deceiving. Save your $

Date of experience: February 6, 2016
Israel
2 reviews
8 helpful votes
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I want to know about the Website wish...
Is this reliable site?
I want to order some cheap stuff from the wish but not safe from it because people scared me... they do not return money nor reliable and thieves!

Date of experience: January 14, 2017
Florida
1 review
0 helpful votes
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Guaranteed delivery
June 17, 2018

I read the description of the item and also other customer reviews.
Items are inexpensive and you get what you pay for, but I love this site for gifts and unusual things.
People always ask "where did you get that?"

Date of experience: June 15, 2018
Florida
3 reviews
4 helpful votes
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Wish upon a star
March 1, 2018

Not every wish upon a star comes true, likewise with wish, com. Sometimes it takes forever to receive your purchase and sometimes when it comes it greatly disappoints you, As they say, sometimes you have to be careful what you wish for. Remember, I said sometimes, I still shop with them

Date of experience: February 27, 2018
Canada
1 review
1 helpful vote
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I would never order or purchase from this company.
They have no customer support. I spent over a week trying to resolve an order I didn't place. I finally had to contact. Y banking institution to resolve this for me.

Date of experience: July 4, 2021
Texas
1 review
3 helpful votes
Follow Tommy W.
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I used to like this site often. At first I would buy a lot of really nice stuff, but then the quality of the products have been getting worse and worse. The past couple of times I tried to get a refund for my items, but it has been very difficult. This last time has been even more difficult. They required me to take photos of the products, however I did not have a camera available. There really is no phone customer service. I had to deal with third-party vendors. The only way I can contact someone is via email, which is very frustrating. I'm very dissatisfied with the quality of the products. I hope no one else has to go through this because I feel like I have been scammed since the quality has been so poor. I would like my refund!

Date of experience: June 5, 2017
GB
1 review
0 helpful votes
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Excellent value for money most of the time
June 14, 2018

Love the selection of craft items at a fraction of the price of elsewhere. Wish delivery was faster as a couple of times I've ordered the same thing twice because it takes so long I can't remember what I've ordered

Date of experience: June 12, 2018
Canada
1 review
1 helpful vote
Follow Bet W.
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I ordered seeds for succulents, lithops and blue string of pearls. Seeds came but they are not what I ordered. It took months to get the order which was understandable during the pandemic. The seeds were only labelled in Chinese, but I assumed that they were one of the 3 ordered. None of the seeds were succulents. Wish makes it impossible to contact customer service. One set of seeds took 4-5 months to arrive and are not viable! Not one sprout! Boo!

Date of experience: August 29, 2020
Wish C. Wish Rep
over a year old

Hi Bet. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Kentucky
1 review
0 helpful votes
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It's a Fake Site
January 4, 2020

I ordered 2 items from wish online store, i have waited for these items to be delivered for 1 month they never delivered. I had to call my bank and claimed for the return.
Please don't buy from this site.

Date of experience: January 4, 2020
Nevada
19 reviews
59 helpful votes
Follow Janet C.
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When you order from Wish, you should expect to wait a month or more to get your order. Sometimes your stuff never arrives. When/if your stuff arrives, it will be the poorest quality made-in-China * you can imagine. For example, a cell phone battery pack worked for only 3 days. The deals seem really great, but they aren't.

*Language redacted by admin

Date of experience: December 11, 2017
Australia
1 review
0 helpful votes
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Very Happy
January 13, 2018

I have and still love shopping from you and i tell people that it's the best site ad it seems that a lot of my family and friends have started to buy because of my recommendation and will keep telling

Date of experience: January 13, 2018
GB
1 review
1 helpful vote
Follow Maria-Teresa L.
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Don't do it I have regretted ordering and viewing things as they send orders I didn't order, and have to pay for returning the items and can't get ani refunds, also the quality is very poor. Please, please, don't order.

Date of experience: July 27, 2019
GB
1 review
1 helpful vote
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Bypass Wish
July 16, 2020

Bought phone on 9/4 for £51 supposedly arriving between 15/4 - 26/6 never received Wish ignored all my emails e Capt to email I had to search everywhere, I live in cul-de-sac so know everyone, Hermes stated phone put through letter box, impossible, on 22/4, Wish would not send my money back even after approximately 50 emails, sent Hermes about 20 emails and finally, hopefully Hermes are sending my £51 back to me. Do not use Wish.com and if you do insist that they use Royal Mail for deliveries

Date of experience: July 16, 2020
Wish C. Wish Rep
over a year old

We're here to help, Colin! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

California
3 reviews
4 helpful votes
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Scam, Crooks
October 17, 2021

This site is a scam. They are bunch of crooks. The items they send you is such a garbage that our maid would not even take them for free. I have disputed the charges on my American Express. They keep asking me to send them the photo of their own garbage. Not sure why they want me to send them a photo of their piece of $#*! that they have thousands of them in their store. Do not buy from this site.

Date of experience: October 17, 2021
Wish C. Wish Rep
over a year old

Hi Bruce. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
5 helpful votes
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Cheap Chinese stuff
March 15, 2019

When you pay 6 pound for a Nike shirt, what do you expect? The site is cheap, stuff obliviously comes from china, fake goods and copies that take forever to arrive. You might get lucky and get a bargain, you might just get a load of poo! Its the fun of shopping on wish.com

Date of experience: March 15, 2019
South Africa
1 review
0 helpful votes
Follow Lauren W.
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Cute items on offer
June 14, 2018

I've had a great experience when shopping for cute items on Wish. The products arrive (eventually) and are mostly as described on the website. I like that they offer a variety of items I cannot find in my homeland for a fraction of the cost. I've only had two bad experiences with different suppliers on Wish. They sent the wrong items (earrings instead of a necklace and a pink dress instead of a blue dress), but considering what I paid for them it wasn't a major financial loss. I've recommended Wish to many of my friends and I continue to purchase things here and there for my students as incentives to work harder.

Date of experience: June 11, 2018
France
2 reviews
0 helpful votes
Follow Marc K.
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Hi i placed two orders on wish, and 2 days after, i only asked, how long do they need to send items, response great news, we cancel your order and will refund you in two weeks, for no reason and all, wish cancel my orders because they wanted to have more money for the same items afterwards, this is a scam, please do buy anything from Wish, or
Aliexpress it's the same, customer service non-existent, and the buyer money guarantee also non existent, it's a scam, and if you do get a response, then only from a robot, i mean come on now, you can get on any other sites the same deal, without been scammed, this was the first time and last time that i ordered on any Chinese website, on top i have to run after my refund. Guys please do not order anything from Wish or Aliexpress it's a nightmare, if you don't want to have the same problems afterwards.

Date of experience: January 23, 2021
Wish C. Wish Rep
over a year old

Hi Marc. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Pennsylvania
2 reviews
0 helpful votes
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I'm a Wishaholic
January 13, 2018

I find that overall quality of items is good, and the stores I buy from are eager to please. The guarantee from Wish - they really stand by it. I have only had a few tems not show up - out of over a hundred purchased - there were no hassels over refunds. Wish is my favorite shopping place!

Date of experience: January 13, 2018
Arizona
2 reviews
0 helpful votes
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Represent
January 19, 2018

Some of the diamond painting need some that we not packed with with them at all. The company should some place where we can be that we can get them a sad thing work your fingers off and all you get unfinished project and no one to help i have call no answer so then write no answer Back up you product is a good ides

Date of experience: January 16, 2018
Canada
1 review
0 helpful votes
Follow Carol B.
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I have ordered alot of stuff from wish never had a problem at all till now I ordered stuff in February and still have not got my two items... u go on the suit to try and talk to someone about this and they just keep saying I will get it... I'm not happy I will never order stuff on this site again

Date of experience: June 18, 2021
Wish C. Wish Rep
over a year old

Hi Carol, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778