I cancelled an order within seconds of placing it but the money was still withdrawn. Wish says it wasn't even though I could PROVE it. Another order I had already placed went through for more money than it send when I clicked submit pay. Both times I contacted CS and got the run around. Never Again!
I ordered some taps an dies and a knurling kit for my lathe an they added firearm part to my order an charged them to my credit card. I notified customer service once i spotted it an wish refunded my money. But they sent the item (that i did not order) anyway. An today i got a letter from U.S. Customs that China tried to send me illegal firearm parts. Really China Really?
I give you one star because I do like that the products get here quicker. Ive been shopping here for a really long time so I managed to figure out the Sizes. Back then the price you saw was the price it actually was. Now they draw you in with the fake price and then charge you three times with the price actually yes. It is called click bait and it is sleazy. The last thing I bought was the last thing I will buy until this improves. They can come up with whatever excuse they want about sizes being different so prices are different but all in all, its LYING!
Charged $649.10 when I tried to buy a 50 cent item... They dont answer their telphone. They send you an email saying they will have someone contact you in 2 to 3 days. Well that dont happen,, In 2 to 3 days you get the exact same message,, Your credit card company tells you to contact them... 360* circle,,, Well they messed with the wrong person,,, All that stuff I had in my cart from Christmas shopping that I didnt want after shopping elasewhere is sitting in my foyer waiting to go to court... Does Walmart or Target charge us for things in our buggy before we put them up on the counter to check out? NO we have the right to put it back if we find something else for a gift... Well I'm spending another $100 to take them to court... All you people need to boycott this HOAX company,,, They are thieves..
Hi Faye. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I order lots of stuffs from wish. Then i received a note to that said there is something wrong with my user account and requested me to send the picture of my actual credit card to them. I do not know wish since this my first time so i did not send anything to wish. Now i went to check on my bank. They charged me for what i order and i do not know when i can get my refund back? If not where i can send the report to?
Everything thing is good with wish store. The bad thing is the long time sipping time is, and sometimes stuff do not arrive. But when asking for a full refund, in a matter of minutes you have your money back.
I'm a frequent buyer.
I reached out SEVERAL times to Wish.com regarding a seller selling my copyrighted images illegally. They literally ignored me. They have not responded to the BBB complaint and have allowed the guy to profit by selling stolen items-and of course, they're profiting, too aren't they? Would never recommend this thieving company to anyone.
This is a worse shopping experience with wish. The customer support sucks. I returned the item purchased, it never got refund, after I trying back and forth to the a person or machine - not sure? I have to call my credit company to file a dispute.
I Wish I Never shopping in Wish!
Hi Yen. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Very poor packaging, rusulting to damage product and half full item. Very poor form of delivery, for a small item i have to pay unreasonable shipping fee plus postal payment of 5$ for every item. I repeat EVERY ITEM. And i ordered more than 10 items. Not worth in addition you have to wait for almost 1 month for a it to be delivered.
Hi Joan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I bought a wig and paid $80,00 for it was a horrible cut and it didn't look like to picture at all you should really stop selling things on here that doesn't look like the picture I really wasted my money on a peace of $#*! wig bad bad as well as horrible
I ordered some tattoo needles because that's what I do for a living that was Sept. 22. I receive an email saying it will arrive by Oct. 18 no tracking info then after the 18th I get an email saying the 25th... still nothing, now I'm waiting and keeping my fingers crossed on a refund. I will never buy through them and I warn others about them being a scam. What a waste of time.
Once you order and pay, you can be assured that you will never get your package, then you wait until the time is up, then they make you wait for another week before you have to beg for own money back. Total waist of time and money
I have ordered from this company twice and I am yet to receive my full order, and the worst is they are very hard to get into contact with them. This is ridiculous, I am done with them, all of them because there are others who do the same thing, they are scammers.
I only have had two items not be delivered out of the many I have ordered. When I contacted wish about it, they were quick in their response and in giving me my refunds. I love wish. It allows me to get things I need for a great price that I otherwise wouldn't be able to get being a single mom.
On their page it says that they guarantee their stuff or your money back well that's a joke a lot of their stuff is so cheaply made I have gotten stuff from them like jewelry for instance and it has tore up the next day I've even ordered stuff from them and opened it up and it would be broken or damaged I definitely would not recommend this this site. Cheaply made stuff you will spend more in shipping and handling than you will for the item and the way it's described is not the way it looks when you get it
Hi Jennifer. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
This site promised that they would deliver. They don't! They keep moving the estimated delivery so you are unable to claim a refund. They also say they will not refund the whole amount because they have shipping costs. The item was never shipped!
Never use this site!
Hi Krissie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
UPDATE: We finally got a customer support rep who could understand that we got an incomplete order and we were issued a refund. Once they listened, they were helpful and we are pleased with their service
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We placed two orders with Wish. One was correct but we received only a partial order for the other. In spite of several explanations and images sent to Wish to prove we had received only one component of the four that made up the item, they insisted that they had sent what they were supposed to. They finally agreed to a refund, but only if I paid return shipping. Given that I had only a partial order to return we decided it wasn't worth a prolonged battle. Just as they hoped! They simply would not take the time to listen to us and try to understand the issue. I will never buy from them again and would not recommend them to anyone.
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I have ordered from Wish on 3 separate occasions, the 1st time I was charged $60 more than advertised sale price, I canceled the order immediately and was able to get my money back right away. The second time I ordered a watch and a pair of earrings. Never received either item. When I contacted them they said it was past the 30 days, so to bad for me. So I Never received my items and they refused to refund me
Ordered a few things for my daughter and card was charged twice and no confirmation number was given. I can't call or find a customer service number
I was even willing to wait a month in delivery. Just my luck!
Ordered 12 July 2020. Request refund after 4.5 months nothing arrived. Got a credit thus have to order from them again.
Another order was placed on the 31st August 2020 we now on the 13 December 2020. Its niw 3.5 months later and still nothing. Queried delivery and was given partial refund I think 5%. And ask to wait bit longer. What now? Wait any longer and get a credit again?
Hi Nolette. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Overview
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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- San Francisco, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hattie. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.