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Pennsylvania
1 review
6 helpful votes
Follow Jim M.
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This site is just a place like eBay and Amazon but with more scammers because there is little to no costumer support. I have not bought from this site but I have had bad buys with others like Ali express... Everything and everyone on these sites is not a scammer it just depends on what your buying and how good you are at spotting scams.

Date of experience: December 1, 2015
GB
1 review
3 helpful votes
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Item did not turn up
January 11, 2017

Made a small purchase to test the legitimacy of the site in December 2016. Item was a £1 laser pen with £1 postage. Tracking number seemed to work until it hit my local sorting office, then was marked as delivered on 27th December. Requested a refund on 10th January to be told they think it will still turn up and I have to wait... Shall be seeking my refund via PayPal, always pay with this option on here or you'll more than likely regret it on bigger purchases

Date of experience: January 11, 2017
Texas
1 review
2 helpful votes
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Overpriced garbage
September 29, 2018

This site always had cheap items and I loved that, I didnt care that it took a month to get. But now they have priced everything way higher than it should be, 75 bucks for a wire metal book stand? Are you kidding me? And if it does look inexpensive just wait til you check out and see 16 dollar shipping for a 3 dollar item. I sell online items too and I know when someone is jacking up the shipping to get extra cash. Just use ebay you can find the same crap without the overcharges.

Date of experience: September 26, 2018
Texas
1 review
0 helpful votes
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I should have known when the price on the page and the price in the shopping cart did not match. I figured the clothing would be average at best in light of the price. But I was okay with that for stuff just to wear around the house, or running errands.

On April 29 and 30th I placed two orders. NEITHER of them have arrived and we are almost at mid June! The delivery dates keep getting pushed back and the shipping information has not been updated since May 7th! This is the worst experience every! Poor customer service and poor shipping. Can't comment on the clothing because haven't received anything!

Date of experience: June 7, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

India
2 reviews
15 helpful votes
Follow Manoranjan P.
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I had come across online advertisement for pendrive and some other products at Wish (it came as promo of the product on my email) I tried to purchase online and placed order for couple of items including pendrive
After waiting for more than 2 months the product did not arrive and on contacting wish.com and complaining the customer care first said it takes minimum 30 days for delivery of any product and when I mentioned it's already more than 2 months they said I have to give token number etc ( I told is it not their responsibility to see which product is delivered which is not delivered and take appropriate step to solve problem rather than putting entire onus on customer when customer has already made full payment for product by credit card and waiting for same.
I did not listen further from this company, This company cheats customers
Better be aware and avoid such online thieves.

Date of experience: March 30, 2016
Canada
1 review
5 helpful votes
Follow Donalda L.
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Bad qualify
March 29, 2016

The saying goes you get what you pay for. People see a usual expensive item that is so cheap and think "jackpot"... but in this case it was crap-pot. My hubby bought a smartphone watch that was "intended" to be used with the IPhone but when the watch came it was noted the watch was not applicable with iPhone. To set up you had to go to a website that is not in service of course. All instructions were in Chinese. Customer service did contact him but said they couldn't refund him because the company the watch came from is out of business. But they could exchange the watch with a $4 item. Well he paid $16 for the watch. Overall I never trusted this site and with all the bad reviews I have good reason.

Date of experience: March 29, 2016
GB
10 reviews
2 helpful votes
Follow Davie B.
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Tried it a few times.most are badly made.Lots of scams.ie Buy a 256gb flash drive cheap.read small print it's 256mb.buy 180 rubbish bags...small print it's 10 bags.Dont waste your time

Date of experience: June 22, 2024
Washington
1 review
0 helpful votes
Follow Randolph A.
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I never received items that I ordered and then they will unlawfully report that product was delivered even when product never arrived to the United States. The associates don't seem to understand English not making sense in the reply which is a way of ignoring my complaints and won't even reply to my electronic complaints and some random reply not making sense nor acknowledging my concerns, due date of some products would arrive they would change to another month delay, while product says that it is still in China. Got tired of requesting a employee contact me nor they bothered. I will be contacting AMEX to place Charge back on all of the products that they never shipped. Shame on you WISH for false advertising and not fulfilling your customers with order's that have been paid.

Date of experience: July 23, 2020
Wish C. Wish Rep
over a year old

Hi Randolph. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New York
6 reviews
4 helpful votes
Follow TERRI S.
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Value matches price
January 10, 2017

I just started ordering from Wish in Dec 2016. I did not have any expectations since I have ordered online items from other "China" companies. I absolutely love the eye liner. I had used it before from another shop, but the price here is much better. I have also received all items ordered. Some came very fast and others came a day or so after the estimated date. However, I ordered 5 watches of all colors at $1 each. They have leather bands and they work. I can't buy one watch for that price. I don't order clothing because I do realize the sizes can be extremely small even if they say 5XL. But for what you pay, even if it only lasts a couple of wearings, you can't beat $1 or $2 for jewelry and makeup. I like this site very much.

Date of experience: January 9, 2017
Utah
1 review
21 helpful votes
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Stupid af
August 17, 2016

Ordered 5 things. Told me that 3 of them were shipping. Next day said everything was refunded. Tried emailing them but customer service literally sucks *. My card was still charged and the money wasn't refunded.
Wish * sucks don't use it.

*Language redacted by admin

Date of experience: August 17, 2016
New York
1 review
0 helpful votes
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Love Wish.com!
January 15, 2018

I've had no issues, shipping takes time which is understandable since its coming from China I usually get what I ordered within 2 weeks never had a problem with anything ordered clothes do run a bit small so ordering a few sizes larger is recommended

Date of experience: November 9, 2017
Spain
1 review
0 helpful votes
Follow Aoife G.
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Some items arrived on or before stated date, others didnt arrive at all.

Quality varies hugely. Sizing isnt always accurate but generally good.

Asked to return an item and was sent an email but the return address sticker was not attached. Ive emailed twice to ask for it with no response. What happens if the return by date passes and then I cannot return the item, which seems like if nobody answers my emails!

Date of experience: June 12, 2018
Canada
1 review
0 helpful votes
Follow Amanda F.
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Well I've ordered a few items from wish. Only two tops fit and out of everything I've ordered 8 tops only 2 fit and looked exactly with was depicted in the pictures on website. But the rest looked nothing like and way to small than what was shown on website. I gave what didn't fit away considering I only spent 5 - 10 bucks per item. So in a nutshell I wouldn't recommend shopping through wish.

Date of experience: October 15, 2022
Wish C. Wish Rep
over a year old

Hi Amanda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
5 helpful votes
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Scam!
March 4, 2017

I've spent alot of money with this company and all the clothing is rubbish none of it fits its all made by cheap material I will never order again and you can't get in touch with them theres no complaints email address its degusting buyers beware

Date of experience: March 4, 2017
Maryland
1 review
4 helpful votes
Follow Marie G.
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I read the reviews and wondered why my experience has been good for the past 10 months while others are so upset. I never buy clothes or more expensive items so that may be the difference. Shipping takes a very, very long time (4 to 7 weeks) but after my first two times I realized this and never buy if I need it right away. My daughter collects Harry Potter and the little trinkets are really a nice quality. Change purses, wallets, key chains, and necklaces have always been nice as well. The jewelry is comparable to costume jewelry at a Sears or Kohls. Only one item out of many (at least 25+) was not to my liking, it was a band with a little flower for your hair but for $1 I wasn't upset. Other than that I have been happy. I always use PayPal and do not store my credit card but I do that with most sites.

Date of experience: March 16, 2017
Netherlands
1 review
0 helpful votes
Follow Evert d.
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I have placed 3 orders, of which only one arrived after about 6 weeks. The other two have not arrived and were resend according to Wish. Six weeks later and they still have not arrived. Only upside is that Wish paid back without any further questions, but is does mean that I have been waiting for three months without getting my order. I won't order there again.

Date of experience: May 30, 2020
Wish C. Wish Rep
over a year old

Hi Evert, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Carrie M.
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Of the 10 items l ordered 3 have arrived. All others still in China orders have not left the country of origin. No customer service what so ever. I have received orders from the UK in less than 2 weeks. Orders from the US same. It should not take more than 8 weeks to receive items ordered but they sure take your payment lickety split. Buyer beware.

Date of experience: July 30, 2020
Wish C. Wish Rep
over a year old

Hi Carrie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Ohio
6 reviews
27 helpful votes
Follow Heather M.
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I have had both p oily positive and negative experiences on wish, now first and foremost, all items are from China, even if it states a US seller, that just means they drop ship and have their items here instead of mailing/shipping from China itself. I have gotten decent, not great, but decent items from this site and I've gotten items that made me turn my head sideways and look confused. It really is a 50/50 shot on this site but the prices don't make you run away thinking " they want what for that!" It's normally a cheap price and decent shipping charges, but not always great items, it is definitely the epitome of You Get What You Pay For.

Date of experience: May 28, 2018
Canada
1 review
0 helpful votes
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I straightened it with wish, they cancelled my wrong order. Some took a few days but returned my money back to my credit card. Make sure if you did a wrong order, cancel it 1 hour post wrong order. They are still courteous even when I loosed my cool.

Date of experience: December 6, 2021
Kansas
1 review
2 helpful votes
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Bought several things all broke or didn't work at all total ripoff nothing is what is advertised plus if you buy multiple items all at the same time they charge individual shipping when all 5 things would have fit easily in one envelope... sucks stay clear

*Language redacted by admin

Date of experience: February 6, 2017

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778