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California
1 review
7 helpful votes
Follow Brent G.
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Horrible!
December 22, 2016

Ordered Christmas gift December 9th. It was supposed to arrive between the 14-16. That didn't happen and they changed arrival date to 23rd of December. During all this time they had a UPS tracking number but no product was ever delivered to UPS. Then today 3 days before Christmas they have refund on information. So basically this company takes orders on the basis of it being a 50/50 deal if they'll ever get you the product. You can't talk to anyone because of no phone# so your stuck using their crappy website. I wish I had read these reviews before trying to do business with them. STAY AWAY!

Date of experience: December 22, 2016
Texas
1 review
4 helpful votes
Follow Aurelia S.
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So I waited for the daily giveaway and clicked every item every combination conceivable and it still said items were available but every time I tried to select an item it said it was no longer available yet the screen shots I took said there were many left... so I'm left to conclude they are not giving away any free items and it's a false promotion.

Date of experience: September 28, 2017
New York
1 review
5 helpful votes
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I placed an order a month ago and never received the order. When I checked my order status, it showed no order received. They took the money from my PayPal account even though they never placed the order. Now, I have emailed them several times and sent them a copy of the PayPal transaction but they still won't give the money back. I've been dealing with them for 2 weeks and have gotten nowhere.

Date of experience: January 23, 2017
Nevada
2 reviews
5 helpful votes
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Needs improvement
February 13, 2017

For all idiots complaining for slow delivery I can say that if you want fast shipping order from Amazon.
Other wise the goods ordered from Wish are just as good as you can get from Amazon. Sellers from Amazon buy there stuff from China too. Wake up.

Date of experience: February 13, 2017
Canada
1 review
0 helpful votes
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Customer service
June 17, 2020

Ordered three summer hats 25th May, delivery date was changed to 3rd August or later.
Contacted them, which is an automated nightmare. Informed I cannot cancel my order as product is shipped, my tracking info details confirm product still in China.
So now I have to wait till August or whenever, to return them for a refund!
Quite the scam they have going. Do not waste your time or money.

Date of experience: June 17, 2020
Wish C. Wish Rep
over a year old

Hi Avi. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
2 reviews
0 helpful votes
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They keep your money.
November 11, 2020

Ordered 3 picture frames only. Then 3 rolled up paintings show up. Wrote and complained they said we got what we ordered even though the paintings were only $3 each and our frames were $38. They would NOT refund. There is also no one to phone like Amazon. In the end our Visa card 9Bank) got a refund for us. The term Robbers Dogs comes to mind. The only thing I wish for is they fall off the planet.

Date of experience: November 11, 2020
Wish C. Wish Rep
over a year old

Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Tennessee
1 review
0 helpful votes
Follow Gerald H.
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Took two months for me to receive one of 2 of my packages. The later arrived first. The first order is still in translation. They refunded my shipping and handling oh, but I still haven't received the package, in another place they tell me that they refunded the whole order. So I have no idea what's going on with my package. It's also hindered plans that I have.

Date of experience: July 10, 2020
Wish C. Wish Rep
over a year old

We're here to help, Gerald! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Turkey
1 review
0 helpful votes
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Not safe payment
June 2, 2022

My card numbers have been stolen and payments have been made of hundreds of euros on wish, which I have never spent. This shows a significant security problem... Since I usually need to confirm payment through my bank app on my phone... Don't order on this website...

Date of experience: June 2, 2022
Wish C. Wish Rep
over a year old

Hi Eléa, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Maryland
1 review
5 helpful votes
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Bait and switch
January 26, 2017

I ordered salt and pepper grinders and got just the pepper. They told me its only for one. So, i went back and read. It says salt and pepper. I refuse to deal with any company that participates in such shady practices.

Date of experience: January 26, 2017
California
1 review
12 helpful votes
Follow Zachariah B.
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The people giving it bad reviews are clearly sad because the didn't get stuff on Christmas. That is $#*!ed. It is just a holday. A day. That's it. You can give them the gift later. I have ordered several items of the past few months and I have only ever had one issue. They aren't perfect but they are from China. Things will take time. I personally am pleased with their service.

Date of experience: December 28, 2015
Maryland
1 review
0 helpful votes
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Size/ quality matters
February 23, 2018

I've bought some things and been fine. Other things don't work or are the wrong size. Customer service has been good about refunding the items that don't fit. There even refunded items that don't show up by their delivery date or ever.

Date of experience: February 21, 2018
GB
1 review
0 helpful votes
Follow Rachel S.
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Do not order from wish. They took my money and the items were lost. They have refused to give me a refund or re dispatch my items even though I did not receive my items. Worst customer service I have ever experienced!

Date of experience: April 12, 2021
Wish C. Wish Rep
over a year old

Hi Rachel. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

California
2 reviews
1 helpful vote
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Wish is good
April 16, 2016

I have bought a lot of things from Wish! I have mostly been happy and anything I'm not happy about they have quickly refunded my money. There sizes run small but I have learned to order larger than normal! I love Wish

Date of experience: April 16, 2016
Canada
1 review
10 helpful votes
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Cant get my stuff
May 12, 2016

I have ordered four items from them and have not received one item. I cant track it, call them or contact them at all. I am very pissed off. They just lost a customer, im sure im not the first or last.

Date of experience: May 12, 2016
South Carolina
1 review
0 helpful votes
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Wish. Com
January 18, 2021

I thought I had a problem with my merchandise bc I couldn't get it to turn on! I contacted customer service they responded same day next day offered me a full refund and not have to send the item back but I finally got it to work it was the fist company that helped me in a fast manner without a argument or me having to pay shipping and handling fist before receiving the refund. Great company!

Date of experience: March 7, 2017
Australia
1 review
1 helpful vote
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My experience with Wish
January 21, 2018

Overall is very good!

The description is not always good as some important details are left out. For example: when is a piece of clothes not always tell you what fabric is!

To get excellent the delivery should not be that long...

Date of experience: January 18, 2018
Canada
1 review
0 helpful votes
Follow Jum E.
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Too expensive. First you think "hey that's a great deal" the the shipping is two times more costly than the product itself and it takes two months to get it. When it arrives it looks nothing like the picture. Such a rip.of.

Date of experience: July 4, 2020
Wish C. Wish Rep
over a year old

We're here to help, Jum! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
1 review
3 helpful votes
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They Do not care!
May 18, 2020

I purchased a large bottle of car wax. I had to wait two months to receive it and when it came it was so small you can't even do a whole car. When I contacted customer service they kept sending me e mails in Spanish. When I asked them to reply in English they replied again in Spanish. They are the worst and I would never buy another product from them! If you still choose to deal with them don't say you weren't warned. They cannot be trusted!

Date of experience: May 18, 2020
Wish C. Wish Rep
over a year old

Hi. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Daxius D.
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This business has been taking money since covid began and is now just saying packages are delayed. For over three months! They should be refunded but you cant even ask for one since they wont let you. The only way to get a refund is to wait out there timere then say it had never shown up. This is absolutely Horrible service and this site should be shut down for how much money its stealing from people during this national crisis!

Date of experience: July 13, 2020
Wish C. Wish Rep
over a year old

Hi Daxius. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
0 helpful votes
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Wait time
July 15, 2020

Ordered the beginning of may still waiting mid July last updated. Site says to be delivered between 1st and 20th Oct site doesn't allow cancellation of order and they've taken money the other sweatshirt I ordered xl adult would not fit a ten year old child when I complained I was told you didn't order a child's size rediculous waste of money. Two different orders no success at all

Date of experience: July 15, 2020
Wish C. Wish Rep
over a year old

Hi Stephen. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778