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Canada
1 review
1 helpful vote
Follow Antonio M.
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I ordered on June 15,2020 to be delivered between Jun 26,2020 - Jul 3,2020. That was the time wish sent me.
Then the delivered time was modified for the end of July, then for August, then for September, an now it is for October.
I call the number that appears in the web site, but only answer machine.
I sent emails to *******@wish.com and Arbie Jane says the delivery is still on frame time. (I do not think this a real person, it is a name they just put in the email).
Please, guys this is a complete scam stay aways of this web site.
You will never see that in other portals.

Date of experience: September 3, 2020
Wish C. Wish Rep
over a year old

Hi Antonio. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
1 helpful vote
Follow Lorna W.
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$#*!ty company
May 14, 2020

Ordered nearly a month ago. Recieved one item out of 5. Postage paid on each individual item. Then had the nerve to charge for customs for over £11. Cheap imported crap from China. If I'd known it was a Chinese company wouldn't of bothered as boycott that horrible country and have done for years due to animal rights and lack of humanity

Date of experience: May 14, 2020
Wish C. Wish Rep
over a year old

Hi Lorna. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
20 helpful votes
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Scammers
July 5, 2020

I ordered headphones in March 2020. They said will arrive by April 2020. Nothing so they say on the app allow for delays. I'm assuming because of COVID-19, plus items coming from China. Even to this day July 6. The app says items should be here by April 2020. After contacting them they tell me no refund after 30days of arrival date. Great customer service hey, no warning that since you item hasnt arrived we keep your money and give you nothing in return. Welcome to Wish Scammers...

Date of experience: July 5, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
6 reviews
13 helpful votes
Follow Nerav M.
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They suspended my account because i brought up consumer law. They were not taking back a product that was falsy advertised. Under the law, we have 14 days the reject the item if it is not as described.
They tried their best to delay things by asking me multiple times to take photos of the product and also suspended my account so I couldn't even contact the help.
Admin\nBlocked reason: legal liability - do not unblock\nBlocked time: 2021-02-18
In the end, went through Paypal disputes and got my refund.
It's a common problem on wish where sellers use misleading adverts and wish don't help.

Date of experience: March 17, 2021
Wish C. Wish Rep
over a year old

Hi Nerav. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
Follow Matthew F.
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So when I got a laser pointer for $1 and after a month it actually came in a card with bubble wrap surrounding the item. The laser pointer I'll say wasn't metal (except for the insides like metal prongs for the battery "which didn't come with") it was mostly plastic but looked good. Something has to be wrong with this app because if something is too good to be true, then it's probably faulty as the saying goes. But so far this one thing went great. I wouldn't buy nothing over 20 (in case it never shows) and I would also only use paypal as I did. If you can get a pre-paid card of the exact amount so no one can steal more money from you with hidden charges.

Date of experience: July 13, 2017
Utah
1 review
2 helpful votes
Follow Marlynne P.
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Impossible Returns
April 27, 2020

I ordered one pair of shoes and was shipped and charged for 3. I tried to get in touch with them on their website and it would NOT connect. I emailed them several times. First, I had to send photos, then I had to give a better description, then they told me that it had to be returned through the website that doesn't connect. Oh, and by the way, my time was up and it couldn't be returned. Total scam and hard to work with. Photos of things are good but items are cheap and cheesy! If it sounds too good to be true, it is!

Date of experience: April 27, 2020
Wish C. Wish Rep
over a year old

Hi Marlynne. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Arkansas
2 reviews
3 helpful votes
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Don't Order
January 10, 2017

I strongly advise against ordering from this company. I ordered an item to try them out my order was placed Dec 15th 2017, it's now Jan 10 2017 and I still don't have it. My son ordered a Christmas gift for me earlier in Dec and it has not arrived either. They also change the date of expected delivery several times, and don't give you a tracking number. The last location report of my order was Dec 19th. No updates since then. So who knows where its at or when I will actually get it. I had so many things I wanted to get from them if they were up to par. I guess that won't be happening.

Date of experience: January 10, 2017
Texas
1 review
1 helpful vote
Follow Gary B.
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I have ordered from wish multiple times. Probably 15 to 20 times. If you choose a particular color or style, you may get something completely different. Clothing sizes can be crazy different. Have ordered 3XL & 4XL to get XL and still clothes have been tiny. I don't recommend ordering clothes at all (except maybe socks). My advice would be, stick to low priced items, pay attention to shipping costs.On my most recent order, I got different color than ordered. Customer service responded very quickly. Agreed to refund cost of item and shipping charges without return. I would rather receive what I order, but I have no complaints thus far with customer service. Shop at your own risk!

Date of experience: September 25, 2017
Canada
1 review
0 helpful votes
Follow Natalie R.
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I placed an order on April 24th, 2020. I still have not received any of my items. (It's been 6 weeks!) Tracking on the app is completely useless. I was supposed to receive my items within 10 days but each time I check, the delivery date is continuously pushed back another two weeks. The Wish Assistant on the app is completely useless. I have tried getting in touch with a representative but I have only had one reply. So much for the summer clothes I ordered. If I do receive any of my items, it may be winter already. So frustrating!

Date of experience: June 13, 2020
Wish C. Wish Rep
over a year old

Hi Natalie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Maryland
8 reviews
17 helpful votes
Follow Brian S.
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Review review review
March 20, 2016

I learned something about wish.com not to long ago. Most of their products can be found on amazon. So here is what I do. I find the actual name of the product. Example jw18 which is like a "fitbit" type that into amazons search thing and read the reviews. I wouldn't buy any high dollar items off this site. I have bought a few cheap things and believe it or not they are worth what I paid. Its not going to be 5 star high end quality but you didn't pay for that kind of item. Just remember. Its cheap for a reason.

Date of experience: March 19, 2016
Arkansas
6 reviews
11 helpful votes
Follow Jennifer H.
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It's from china people.
February 8, 2017

I love wish. I have probably purchased over $150 worth of stuff from them. Bag stuffers for kids parties, "as seen on tv" kind of things (love my hair curlers), and even baby toys.

I recommend reading the descriptions really well and if you question it don't get it. Also you have to look at the store review because the products come from different places. I have paid attention to the little things and give them a month to ship and I have only had one item not show up. They refunded my money right away.

You can get things on this site that are about a 500% mark up in the us, but you need to PAY ATTENTION! Also this stuff is from China. It's most likely made in China or a near by country. If you have an issue with that. Go buy something down the street for 500x more.

Date of experience: February 7, 2017
Canada
2 reviews
3 helpful votes
Follow Marilyn D.
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Buyer Beware!
January 9, 2020

Ordered a couple of items, they were too small. The cost to ship was $16.00. To return I would presume would cost the same. The items themselves were 59.00 before shipping. Ordered non-fitting clothes, because I was having so much trouble returning the first items I decided to cancel the order less then 24 hours later - told I couldn't because it had already shipped.
Customer service is non-existent unless you think typing words on a computer is customer service. Would not buy from them again!

Date of experience: January 9, 2020
Australia
1 review
3 helpful votes
Follow Jesse W.
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3 orders with Wish and 3 failures. Not one item arrived or probably even existed. Most likely just a scam to get your payment and personal information.
I'm still waiting for my money to hopefully be refunded.
Better off shopping with GB. http://www.gearbest.com/3d-printers-3d-printer-kits/pp_*******.html?wid=21&lkid=*******&lkid=*******

Date of experience: June 7, 2017
Maine
4 reviews
21 helpful votes
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READ REVIEWS PEOPLE!
January 1, 2018

Wish is a GREAT place to shop, if you pay attention to the reviews on each individual product and pay attention to what the reviews say! I never order anything that has below a 4-star rating and I ALWAYS read reviews to make sure to order a size or two up if needed. They always refund 100% of my money if I ever order something that doesn't come in by the date they provide. Most people who give it 1-star reviews go into it blindly and don't do research on each individual product they are ordering, which is not the company's fault! Wish does have a few issues, but I order from them all the time and have no complaints.

Date of experience: December 29, 2017
Finland
1 review
0 helpful votes
Follow Lasse A.
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First they froze my account, so i cannot use it for no reason and then They asked one certain photo of my id a month ago. They said it will take three days. Now it has been over a month and i still cannot use my wish account. Bunch a scammers site i would say. Never trust this company.

Date of experience: July 5, 2020
Wish C. Wish Rep
over a year old

Hi Lasse, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
4 reviews
15 helpful votes
Follow Riva M.
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After almost a month, only one of the three items I ordered arrived, it was poor quality, the wrong size (by almost three sized) and delivery was later than advertised. I still don't have the other two items I ordered. I will never order from them again

Date of experience: December 15, 2016
Montana
1 review
0 helpful votes
Follow S B.
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After reading some of the reviews on-line I decided to go ahead and purchase a couple of Christmas Presents. I purchased two Seiko Watches. Well as you can expect both watches were FAKE. Really nice fakes but fake all the same. I contacted Seiko and they sent me to their fraud Dept. I am in the process of packing the watches to send to them now as they are going to trade me a real one for the fakes and the receipts as I guess they want to follow up on who is ripping them off in China. The next problem was they tried to use my credit card a month after the purchase. The credit card company told me to stay off this website as this is a problem for them. In conclusion if a price is to good to be true, It Is. Wish is a website set up to help rip people off. Stay away or loose your money.

Date of experience: September 2, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Nebraska
1 review
6 helpful votes
Follow Rachael S.
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I'm all into trying the sketchy cheap shopping sites. I've actually had a really good experience with them. A lot of my orders got messed up (they let me order without an address, still in my city, because they thought they got all my info when I signed in with Facebook?) that's the only downside. So far I've gotten one pair of shoes which were a little small so I wanted a different size, the manufacturer couldn't do that so wish gave me a full refund and let me keep the shoes! They fit my sister perfectly. This is cheap stuff but I was impressed with it. Costumer support is super helpful and replies fast through the app and I've gotten a bunch of full refunds from my big address mishap.
It's was a headache to start out with but I actually really love it

Date of experience: August 4, 2017
Canada
1 review
0 helpful votes
Follow Jaap V.
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Ordered items end of May and June 5th. CND $250.00 worth. Delivery deadlines changed several times. Today it changed to the end of September and beginning of October. Tried contacting the company because I'm moving to another company by mid-September. Can't get a hold of anybody. This means no goods and no refund. I understand the complications of Corvid but 3 months. These guys are scheisters, con artists. They take your money the moment you order and then you can go f*** yourself. Be warned.

Date of experience: July 29, 2020
Wish C. Wish Rep
over a year old

Hi Jaap. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow Ryan T.
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This wish app is a waste of time. If you want to wait for a product that keeps switching its dates and never comes. Use this app. No operators to talk too. As well as automatic response emails. Want money back. Dont know you to talk too?

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi Ryan. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778