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How would you rate Wish?
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Canada
1 review
2 helpful votes
Follow Steph F.
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F***ing stupid.
February 1, 2017

These people are a sham. I ordered 2 necklaces for Christmas and they never showed up, then I ordered another pair of leggings. "One size fits all" they said. Yeah ok maybe if one size meant something between twigs and chicken wing. Then finally I ordered a matress topper and I sent them a photo of the item I recieved they wanted another photo as proof before they gave me a refund. I had to make a claim with PayPal. Such a bull$#*! app. I order online a lot and rarely have a problem - whether it be Ebay or Amazon or some other online shopping shop but this Wish app is a joke. Nothing but problems. All around issues. Never using it again. They try to suck you in with their cheap, rock bottom prices.

Date of experience: February 1, 2017
New Jersey
1 review
0 helpful votes
Follow Roseann D.
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The Worst!
June 3, 2021

This is a terrible website to buy items from. I had no idea the item I purchased was from China and didn't have a choice for a shipping speed. Therefore, the item I was looking forward to getting will not be arriving on time. This is super frustrating when you try reaching out and no one is responding back. Never returning back to this site EVER AGAIN!

Date of experience: June 3, 2021
Wish C. Wish Rep
over a year old

Hi Roseann. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Ohio
2 reviews
1 helpful vote
Follow jim p.
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Just don't touch them... now they have COVID to blame. How convenient. Yes, I ordered before reviewing. AHHHHH. I'm out $50, so I was lucky. Ton's of empty statements as to the shipping and planned arrival of purchased goods. Assuredly, a snail could have arrived more quickly self-propelled. Having ordered directly from folks on ebay, foreign goods always made it by 3 weeks.
So, at 5, I have given up.

Do yourself a favor. Just don't waste your time, your money, or your aspirin. We only have to blame ourselves. The only way it will stop is if WE all stop. I do believe it is laundering money - - - OURS.

How many people does it take to listen? Leave it alone, it won't reach your home, and you'll be left wagging your tail behind them. So much for AESOP fables.

Date of experience: June 16, 2020
Wish C. Wish Rep
over a year old

We're here to help, Jim! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
1 helpful vote
Follow Jessica P.
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Over a month late
June 20, 2017

Can't make a full review but this is the first and last time I will ever shop on wish. All my orders are over a month late. They were suppose to arrive by may. 19th it is already June 20th and I have not received even 1 item yet. I think I'll just stick to Amazon. At this point I'm so tired of waiting I will just reorder from somewhere else.

Date of experience: June 20, 2017
Texas
1 review
0 helpful votes
Follow Sherene T.
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Love the way they do everything!
February 23, 2018

Hello,
They have great pictures, prices, discriptions, shipping, & customer, services. I've shopped with them for 4 or 5 years now & they've improved all of their issues for the better on everything.
Thanks for asking.
Sherene R. Thompson

Date of experience: February 21, 2018
Canada
1 review
0 helpful votes
Follow Lorna O.
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Customer support.
December 15, 2020

This app has very poor customer support & service. My package went missing. Asked them to contact Canada post nothing done after 4 days. Its frustrating nor not satisfying at all. If I could go back I would never use this app. Doesn't even deserve 1 star. Will uninstall this app absolutley. Too bad this should be getting more customers but this will just continue giving bad reviews that is all true. I don't recommend shopping on this app because even the pricing are very confusing. Cant understand, theres no clear explanation. This app has ruined everything that was promising in the beginning.

Date of experience: December 15, 2020
Wish C. Wish Rep
over a year old

Hi Lorna. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Pennsylvania
1 review
0 helpful votes
Follow Alison k.
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I had to call customer service about a air mattress I bought 2 months and 3 weeks ago and I'm the whole total and pump totally stopped working could have blow up her bed so I called customer service I called once I got hung up on. She transferred me to the supervisor and in mid conversation she hung up on me I have never ever had that route of customer service in my life. So when I called back when I gave all my information about the return I needed I was nowhere to be found so the supervisor completely deleted everything that I need done. They're nasty their scandalous it's awful

Date of experience: June 29, 2021
Wish C. Wish Rep
over a year old

Hi Alison. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Tennessee
1 review
0 helpful votes
Follow Richard W.
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Bought a cellphone from Wish. It couldn't be registered on our networks, the memory wasn't what they said, photos were horrible. They wouldn't refund me my money without the shipping label. Also got some flash drives and SD cards. Every one of them wouldn't work correctly. When I complained, they just sent some more that didn't work.

Date of experience: November 19, 2022
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Georgia
1 review
25 helpful votes
Follow Kassandra H.
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I was totally in love with this app until I noticed that I would buy certain things (makeup) and the stores would delete themselves. It has happened 4 times so far. I will not be purchasing anything else once my other orders come in. I did file for refunds though. PLEASE USE PAYPAL!

Date of experience: August 22, 2016
Massachusetts
16 reviews
86 helpful votes
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Read. Everything.
July 18, 2017

I've been ordering from wish for a long time. Personally, my only complaint is length of delivery time. I've often waited for like 10 weeks for an item. And if you aren't aware, there are hundreds of sellers, so keep that in mind as you receive each item separately. Also many people complain about sizes of things. Everything. So read the sizes/amounts of things which are always in metric. Get out your metric conversion done so you're not surprised. Pics of items are not accurate. So... if you order don't forget these tips. Also remember that clothing sizes will always be super small. I weigh about 115 and I'm 5'2. I would need an xxxl t-shirt. Just saying.

Date of experience: July 18, 2017
Tennessee
2 reviews
8 helpful votes
Follow C P.
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Theives! Zero stars!
December 18, 2016

I ordered some bumper stickers and a hat. Never got the hat. Got some bumper stickers and they were the total opposite of what I ordered. Plus they had foul language on all of them. This website is a scam. Not only did they steal money from me but I'm also losing money because I have to mail these disgusting stickers back to these clowns. Plus they have no way of contacting them. They will be punished some day.

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
Follow Mahdieh M.
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Scam and Awful
August 13, 2020

I have ordered at the beginning of May, And up until now I haven't received my items. There is no wag to contact them, the only customer service icon send something automatic, they are awful, evry one should be awared not to but them!

Date of experience: August 13, 2020
Wish C. Wish Rep
over a year old

Hi Mahdieh. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Oregon
1 review
0 helpful votes
Follow Scott D.
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I ordered an item from wish. Ten days after ordering I received a notice saying it wasn't available but I could choose from 100s of unrelated items at discounted prices as a replacement. So it's not really shopping. It's more like placing your money down for a chance to win random prizes. I guess this works as a business model? In my case I jumped through a few hoops and am promised to receive a refund... in another 10 days, because ya know, that's how long it takes to process refunds these days.

Date of experience: July 26, 2021
Wish C. Wish Rep
over a year old

Hi Scott. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Michigan
2 reviews
4 helpful votes
Follow Mark R.
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They took my money. It showed in their website for a month as pending, then said shipped. I never received it. When I checked back, the items disappeared from my "previous orders" list. DO NOT USE THIS SITE!

Date of experience: April 7, 2020
Wish C. Wish Rep
over a year old

Hi Mark, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Minnesota
1 review
9 helpful votes
Follow Jack P.
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I reviewed a watch which was priced at $39.00 with an orifinal price (crossed out) of $1750. I checked the Internet and several sites had it for $22.50. Inflated pricing to create the apperiance of a good deal is false advertising. Buyer beware. Although I have received some good deals, one must be careful.

Date of experience: July 25, 2016
Texas
1 review
7 helpful votes
Follow Mckenzie A.
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First, if you want to order something, read the reviews. The products are from China and like the dollar stores, not everything is worth it. If there's uploaded photos, definitely look at those too, just to double check.

Second, I asked for a refund on a package that took over a month and received one no problem. As well as an order I changed my mind on.

Some people are literally whining about 2 dollars. I could spend $16 at Walmart or $1 on this app. If it's not exactly right or broken? Get a refund. There's no downside. The only problem with this site is that people don't use common sense and their reading abilities. I received my first 2 items in a week, and usually receive others around 2-3 weeks. It's coming from overseases, it's going to take longer. If you're that impatient, like I said, then just stick to shopping at Walmart. Personally, I live this site. Don't ruin it for the rest of us.

Date of experience: March 29, 2016
Arkansas
1 review
5 helpful votes
Follow Greg C.
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What a horrible company... almost two months and still awaiting for products. They took the money immediately but still have not delivered with items that were "in stock". Equally horrible is their Customer Service. Wish.Com has NO CUSTOMER SERVICE. You are forced to download their app. Call the 1-800 number and the recorded message tells you to download the app. I don't want their App, I want what I paid for. I didn't force Wish.com to download MY APP for them to get their money.

So, ordered on 17 May 2018 and it's now 3 July 2018... nothing. Nothing but a scam.

DO NOT TRUST THIS COMPANY. Use Amazon or another site that has great customer service!

Date of experience: July 3, 2018
Iowa
1 review
0 helpful votes
Follow Cindy T.
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Well! I'm contacting the attorney general and the FTC. It's time for a class action lawsuit by Americans. I ordered 358.oo dollars of products I August 2020. Wish said delivery October 26 2020. Zero from them! Nothing sent. They won't answer my texts. They don't even have an 800 number. They send folks 50percent back. I want 100percent back. And I'm going to get it back! I haven't met a person yet that wish.com hasn't commit fraud on! Enough. They need exposed and shut down. I have my bank statement to prove I purchased from them. Trump shut them off so they routed thru Burma. Thailand etc.

Date of experience: February 24, 2021
Wish C. Wish Rep
over a year old

Hi Cindy. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Illinois
2 reviews
1 helpful vote
Follow Michelle D.
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Do not buy from Wish! I ordered 3 pairs of shoes around June 15th. So far, only one pair has shown up and they stink like a Chinese swamp! So bad I had to throw them out! The other two pairs have not arrived, as of today, August 17th! To make things worst, the arrival date keeps changing whenever it gets close! So they have had my money for months and I have nothing! When and if they do show up, the summer will be over and I won't need the sandles I ordered! And they might stink too, who knows! I'll never waste my hard earned money with these crooks again! Don't waste your time or money! I requested a refund three times and they have yet to respond!
Michelle
Chicago

Date of experience: August 17, 2020
Wish C. Wish Rep
over a year old

Hi Michelle. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
1 helpful vote
Follow Mark T.
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I both couple of times from them, it was ok. Than, I ordered some decorative stuff absolutely nothing arrived.

The refund is just a scam. I think that all people that were scammed should press joined charges, and close this company, because what they are doing is a froad

Date of experience: August 12, 2022
Wish C. Wish Rep
over a year old

Hi Mark. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778