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California
1 review
17 helpful votes
Follow Jennifer M.
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I ordered 5 items 6-7 weeks ago. Each one shipped separatly. The arrival date was pushed back on every single item. NOTHING EVER ARRIVED! Ever! The inly good thing - they refund w/o question. What a waste of time though. I don't know how they stay in business. Never shopping here again!

Date of experience: October 11, 2016
Florida
1 review
3 helpful votes
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I have unfortunately purchased several products from Wish.com because the prices seem to very good, but with shipping costs, not so good. In general, the electric products tend to not be as advertised and have issues: Memory cards are not 128GB, but 16GB; USB cords are not "fast" charging ones; the Drone flight lasts 4 minutes (not 20) fully charged and less if using the camera; Seeds that never germinate, travel phone telescope does not work. The sizing of clothing is all over the place and at best, a guess is anything will fit. Decorative pillow cases were safe purchases. And they tend to CANCEL some purchases two weeks after taking your money, but yes, they do refund. On a positive note, the shipping tends to be quicker than the expected target date.

I will not order from Wish.com again. The Wish APP has been removed.

Date of experience: August 8, 2019
California
1 review
0 helpful votes
Follow Christopher M.
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Scam of All Scams
July 26, 2020

Scammed my wife & I by charging triple beyond agreed price. Then, gave us the runaround.

Seems Wish makes millions by offering relatively cheap product, then scamming extra money once you pay.

They have no one to speak with by phone, except Chinese & Portuguese subtitled responses seem geared toward just putting people off in hope's people will give up & not follow through, i. E., extracting extra for items seems to be their business model, and likely making millions.

There are too many other sites that are both honest and accountable.

I encourage stay away. It's been a headache!

Date of experience: July 26, 2020
Wish C. Wish Rep
over a year old

Hi Christopher. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Massachusetts
1 review
8 helpful votes
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Horrible experience
October 21, 2016

This people are a JOKE. I waited 6 weeks for my delivery which i never recived it. They said it will refund me. Lol. Never did. After that thay say next time make sure to check the stores well where you purchase your items. REALLY..

Date of experience: October 21, 2016
Australia
1 review
9 helpful votes
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Bullsnot
April 19, 2017

Seriously waisted hundreds of dollars on this stupid $#*!ing site, have been using for a year I've noticed it's slower then ever their efforts are ridiculous. Someone help me how to get my money or packages back $#*!ing scammed much.

Date of experience: April 19, 2017
Canada
1 review
0 helpful votes
Follow Dan C.
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I bought a so called cell phone. Was a total fake not one thing worked couldn't down load apps camera didn't work also advertized face and finger print long in both nothing I have tried contacting customer service 5 times been over three weeks and nothing. Repeat do not use should be shut down for all there false advertising

Date of experience: October 23, 2020
Wish C. Wish Rep
over a year old

Hi Dan. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Ohio
3 reviews
14 helpful votes
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Crappy knock offs that take the standard month to arrive because theyre being shipped in from over seas... cheap products... someone even got their credit card info stolen from one of the venders... its all crap. Too good to be true? YOU BET. Plus, most electronics show up broken or not working... saved you time and anger. Your welcome.

I used wish for many items over the course of several months... trust me... been there, done that.

Date of experience: June 7, 2017
Ireland
1 review
6 helpful votes
Follow Mahnaz R.
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I ordered 3 items on 18th of April and now we are in mid June and I still did not receive anything! Please be aware you can not refund as they play hide and seek with you so every time when i check the app they change the delivery schedule so I can not ask for refund and when i contact to support team they pass me to different section!
I lost my money and i think it is a fraud.
Do not use this crap APP.

Date of experience: June 15, 2020
Wish C. Wish Rep
over a year old

Hi Mahnaz. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
3 helpful votes
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Last February, I bought 3 woods (1,3 & 5) supposedly Taylor Made. I dought Taylor made as anything to do with these articles. After 2 games, one shaft broke and the driver is totally erratic. There is no repair offered at Wish, only reimbursement for 30 days. Do yourself a favor, buy your clubs elsewere.

Date of experience: May 24, 2019
TW
1 review
2 helpful votes
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Was introduced to Wish by a coworker. Promptly placed multiple orders for headphones, which are my favorite item to buy. None have arrived, the first being a week later now (even after the rather long shipping window). So won't be buying from them anymore, but they are responsive and OFFERED to refund my money if items do not arrive. Summary: don't bother, too slow, seems like there's a high chance items won't arrive/will be "misrouted" along the way, even with cheap prices this is ultimately a waste of money.

Date of experience: May 2, 2016
Texas
1 review
0 helpful votes
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Ordered March20th, 27 days later no product, can not speak to a person. Customer service is non existent, a Chinese scam. Never will I knowlingly purchase anything to be delivered from Communist China. Dictatorship, tyranny, buy American whenever possible or in my case do with out.

Date of experience: April 16, 2021
Wish C. Wish Rep
over a year old

Hi Thomas. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Horrible customer service
November 21, 2020

I use to thoroughly enjoy shopping on wish. Sure it's mostly dollar store quality but given the prices not surprising. However, after recent shopping experience I am absolutely done with WISH! Several items I ordered are marked as delivered. Yet I've not received any of them. After contacting customer support if you can call it that was told "your items were delivered ". I have a locked mailbox box, couldn't have been stolen, neighbors didn't accidentally receive package, and mail courier doesn't have it. Plus I have security cameras at all entries of my house. There were no deliveries made. After relaying this information to wish, their response is sorry, here is a tracking number and our records show delivery was made. Summary save your money snd avoid the headaches don't buy from Wish!

Date of experience: November 21, 2020
Wish C. Wish Rep
over a year old

Hi Donna. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Michigan
1 review
0 helpful votes
Follow Michael C.
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It's a big scam don't buy from them... when you purchase on your debit card they didn't say anything about it coming from frieking China! Or and take forever two months to send it! And then I wrote them and requested a refund... and they said you have to wait to receive it. I was so angry I told them to keep the money, and then when my product gets here I'm gonna step on it! Stay away from wish!

Date of experience: July 18, 2020
Wish C. Wish Rep
over a year old

Hi Michael, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
Follow Shuet W.
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I ordered grow bags on June 2 2020, The delivery dates changed from June 18 to July 17, from July 17 now September 10. I requested a refund as I no longer need these items. Refund is impossible as the company keep changing the delivery date and the new one will always be the most recent date. As of now, I have not receive my ordered goods and refund. The company tend to scam customer this way, so customer can never get the goods and refund. There is only online Tech support and Customer Support. 1-800 phone number is just online support, no real person, or department that is in charged. My advice is not to order anything from this company.

Date of experience: July 19, 2020
Wish C. Wish Rep
over a year old

Hi Shuet, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Nevada
1 review
0 helpful votes
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Scammers
October 2, 2020

I ordered a infrared thermometer because the price was good and the photos they showed as well. To my disappointment it came like a junk toy. I put the batteries in and it was not even working. I tried to contact them and found out they don't have a contact number. I guess I just wasted my money. I regret I ordered items with them. The site is a scam..

Date of experience: October 2, 2020
Wish C. Wish Rep
over a year old

Hi Yung. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Illinois
3 reviews
10 helpful votes
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SCAMMERS
November 2, 2015

I bouight a bracelet, yet to recieve it and the tracking info is made up stuff. Emailing customer support just sends you automated messages that they send at random. Never has anything to do with my question. Luckily I only spent $1 on shipping to try it out, because I was going to order more since prices were great, but after reading all the complaints, and dealing with poor customer svc, I will never buy from this scam company again.

Date of experience: November 2, 2015
Canada
1 review
6 helpful votes
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I ordered several items in October 2016 for Christmas! The remaining items finally arrived January 26,2017! Two of them were damaged! I sent my first email to Wish on February 1 to say I couldn't upload pictures and was there any other way? I tried to call them - no customer service! Long story short, nearly 15-20 emails later and two months - they now tell me that I'm outside of their 30 day return policy! Can you believe it - they have been giving me the run around for 60 days and then they tell me they can't reimburse me! Most of my return emails were to repeat something that I'd already told them in the original email! Only idiots need apply for a job - because common sense is not something you need apparently! I will NEVER buy from them again and will let anyone I know considering buying from them what cheap products and horrible customer service they have!

Date of experience: March 27, 2017
Mexico
1 review
0 helpful votes
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You are lost
February 23, 2018

I dont purchase anything in 16|01|2017, and its a shane, you are asking for something one year late, at the firt the app was so fine, i stop buying, Because there are more products that never arrive to mi adress.

Date of experience: February 20, 2018
Minnesota
1 review
0 helpful votes
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TERRIBLE APP
February 13, 2021

Do you want to be a human in debt?
Do you want to have to guess the price of an item even when it says a "price"?

Using the wish app helps create terrible habits in humans and you will continue to lose yourself in other aspects of your life by using this app often.

If you want to continuing supporting apps that look like a scam and act like a low income business, then this is the app for you!

Date of experience: February 13, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Connecticut
1 review
0 helpful votes
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HORRIBLE COMPANY
June 2, 2020

Wish.com is horrible. I ordered something 2 months ago and I still do not have the item and I am getting a run around by the company. Their online customer service is a BS loop and they do not have phone customer service. I am going to write a bad review about my experience everyday until I get a refund. They can find the items in transit.

Date of experience: June 2, 2020
Wish C. Wish Rep
over a year old

Hi Linda. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778