They marked an order I made as delivered on 20/1/17 I contacted them to say not delivered and was told to wait till 15/2/17 to see if product arrived before they would process a refund. Contacted them again on 15/2/17 to advise still no product and they refused to refund. Don't use this company unless you want to be stolen from
If you really need or want something on this site, don't bother ordering from them. You may or may not get it and you'll get no explanation as to why if you don't. You'll get your money back but it's a TOTAL waste of time!
I ordered a few items most got to me early except one but that got stuck in customs, I could follow the items through the tracker on the site.
All in all it was very good and very cheap, I will definitely use wish again
I love shopping with Wish. Great products and very very reasonable. I love being able to cut the middle man out and buying items I want at sensible prices. I am hooked. I can't go a week without making some kind of order. I Wish.
After I called Wish.com and told them that I still not receive my order yet. They refund total $ to me and apologized about and told me that if I received item I could keep it for free. A month later I did received the item! I guess I'm trying to say that the customer service is good and truthful!
The only thing is some store say you are going to get your order. In a time limited and your order either come very very later. Or some time it don't come at all. But overall. I love wish and i thank god for wish.
I had an order for pick up at store, the store was closed for the week of Thanksgiving. With the store being closed I was unable to pick up in the time frame, was charged a restocking fee because of it, and have been fighting with customer service for over a week now. All I want is the code reinstated so I can pick my item up or the restocking fee refunded. The agent says they understand my frustration and that's it. The first time I ordered from wish i received 1 correct order, 1 wrong item, and 2 other orders were incorrectly addressed. Stay away from this site it's not worth the frustration
Hi Anna. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I have never received one item that is the right size or one item that worked. When a refund is promised I never saw it. On top of that delivers take 4-6 weeks as they come from China. Run away as fast as you can.
We're here to help, Walt! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Shopping with Wish was a big mistake. I ordered a basketball jersey in May and have yet to receive my product in late August. Wish' customer service is deplorable and it is impossible to get anyone to help you. I am regret ever downloading Wish.
Hi Colton. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I ordered an evening dress for my daughter in late Oct of 2016. They changed my delivery date twice and two months later (Dec 2016) I still haven't received it. Sure they offered me a refund for the inconvenience, but they didn't offer to send another dress. I wanted a dress for my daughter. The've lost me as a customer. I finally got it just before the New Years holiday. The dress that was delivered didn't look like the one I ordered. The color was the same, but there was no beading. The quality was terrible. I'm so done with Wish.
My wife and I started using the Wish app at almost exactly the same time. Within a few weeks, she gets a call from the bank asking about some suspicious transactions for some gaming website (my wife is the last person in the world that would spend $100+ at some dumb gaming site), so she has to get a new card. Now, a week later, I get a call saying the exact same thing - someones trying to use my card on a gaming site. Wish.com is the only thing we had in common. I'm 99% sure it happened somehow through the Wish app. BEWARE. (ps - my items did arrive, some were decent, it's typical low-cost Chinese stuff, decent pair of sunglasses, cheap jewelry for my daughter, etc - I'm not saying anything about the items or even the slow shipping - but now I'll have to wait at least 2 weeks for a new credit card, which makes me wish I'd never found WISH - hey, maybe THATS why they call it WISH!)
We have an online store, they will just take decisions of penalizing you without consulting what happened.
Shipping carrier lost a few packages, since they don't let you communicate with customers, they just take decisions based on whatever they think. They will just steal your money without giving a chance of clarifying things up.
We're here to help, Leo! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I downloaded the app after a friend told me about it- the prices were too good to be true; turns out I was right- I ordered 4 items of clothes. They were cheaply made, no tags, no prices, no hems- wrong size, smelled funny, all added up to wasted money and a rip off.DO NOT BUY
I shop with wish quite frequently. I have never been disappointed when I have had to contact customer support. I know that shopping in China the items take quite a while to arrive. The site is much better than others that I have used from China and will not be using the others again
Do not expect a response from customer service. Do not order from this site! My account was hacked and wish.com hasn't responded to me yet. It's been over 10 days. I also have not recieved items that I ordered. Pls save your time and money. Do not use this site. It's terrible how so many youtube influencers promote this unethical site.
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered several items from Wish, based on the reviews, totaling about 150.00. I ordered the items in May 2020... it is now July. Every week the delivery date is pushed out by 1-2 weeks. I am beginning to believe this company is a Scam. If nothing arrives by the end of July, I will file a formal complaint.
Buyer Beware!
Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered item never came and didn't even receive refund fake company
It was a cross bow for 17 dollars contacted wish for three months and nothing but bla bla bla from chat very disappointed i guess some company's you just cant trust i wish i never ordered from wish shop some where else
Hi Calvin. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
There is a reason this company just had a big writeup on yahoo and other news sites showing that they've made over 3 billion dollars in the last 3 or 4 years. They take upwards of 2 or 3 days to reply to an email (There is NO excuse for this) and when they do, they make it nearly impossible to get a refund, so I'm assuming most people just give up and they lose their money as wish.com owners laugh all the way to the bank. Products are junk, never as described, and can often be found on other sites for cheaper, even amazon. If you are gullible enough to believe that ANY of their "retail" prices are honest, you deserve to be scammed. I have seen watches that show they retail for $400.00 that you can buy most places for 23.95, full price, not on sale or clearance.
Would highly recommend you stay away from this junk.
Ordered blue tooth speakers in April, as of this writing Sept. 9th, still no delivery. I tracked the item, it never left China. Sick of waiting, requested a refund, Wish said my refund period ended SEPT 2ND! Really?
Pay a few extra bucks and by from another company.
Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
This company is I joke... I ordered a iPhone 6 Plus phone case and they send me a phone case for a 6... two months later all the other items I ordered is not as displayed on wish. Very disappointed with what I waited months for and can't even get a refund because no one responds!
Overview
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.