Riva M.

We run an outdoor festival. Due to weather conditions (a record high temperature), not all aspects went as planned. This is not unusual for an outdoor event... the weather can change a lot of things.
One customer demanded a refund because "the product was not as advertised",

We attempted, repeatedly, to make this customer happy, but the paypal
System just kept deleting our message and we got a "error on our end" message (meaning that the paypal system was unable to process our response to the customer)

We send a message to paypal through their "help" system, explaining that we were unable to get a message through their system and that we had even taken the step of contacting the customer directly (the customer did not reply), We only got a form letter from them telling us to use the resolution message system (um... that's the point of the message through "help"... the resolution system isn't working).
The end of the story is that the customer got refunded everything and it was made out to be the result of our inaction on the account.

Not cool... we will be deleting our paypal account and using eventbrite in the future.
O

Items ordered early November 2016. Delivery extended to early January 2017. Dispute lodged and money refunded mid-February 2017.

Item arrived in the mail yesterday. May4 2017.
Seller seemed insulted that since the refund had been processed and the matter was now done, we were still unwilling to give them a five star rating

For what it's worth, they started out strong... orders arrived in great time, were of a quality we were pleased to pass on to our customers and friendly sellers. Then, suddenly, all of that stopped. Items never arrived, sellers were rude when we filed a dispute and Ali itself suspended our account for a while because we had filed too many disputes (they claimed it was a "security issue"). We did laugh when we noticed that our "suspension" meant we couldn't file a dispute or give feedback on a store... we were still welcome to shop with them and give them money, we just couldn't share a bad experience (which was a shame, because there were some great stores that we gave good reviews for).

We are a small business and can't afford these kinds of issues and delays. We have started using a different supplier and now only shop for a couple of things that have proven to be more reliable.

Ordered on Jan 5, still not received by Feb 23 and, after promising a refund, that hasn't happened either. This company should not be trusted. I have been ordering items like this online for business for 5 years and have not found a worse customer service/delivery disaster than this.

Update: Almost immediately upon posting this review, a "customer service supervisor" contacted me and said that a refund was in progress (well, not really a refund, at first... it was store credit in the amount I had paid... it didn't become an actual refund until I specifically requested it) and a "gift" of $5 off a min. $10 purchase. I was also asked to change the review and give it 4-5 stars once the refund was complete.

I am forced to wonder how many other people have done this and maybe this is why the rating is so high? Only speculation on that, no evidence. Take it for what it's worth. As of this writing (March 16) I still have no evidence that the item was even shipped... still feels like they accepted my money and then did nothing.

After almost a month, only one of the three items I ordered arrived, it was poor quality, the wrong size (by almost three sized) and delivery was later than advertised. I still don't have the other two items I ordered. I will never order from them again