business logo of Wish
How would you rate Wish?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
3 helpful votes
Follow Norma P.
Unfollow Norma P.
Send Message
Share Review
Report Review

I have *******@15 items from WISH.com. I wish I had read the reviews before I ordered. Everything I ordered took at least 2 months to arrive at my address and@ 8 of the items I did not receive at all. I have better things to do with my time to try and email this company several times a week regarding their non existant customer service. Avoid this site. Tey are scammers, will take your money and not send you the product and there is nothing you can do about it.

Date of experience: July 27, 2018
Belgium
1 review
0 helpful votes
Follow Mahyar K.
Unfollow Mahyar K.
Send Message
Share Review
Report Review

I had a terrible experience with the wish
In fact, I did not intend to buy at all and only stored the goods in my list, but due to a software bug, the wish software was purchased without my permission and was paid automatically from my PayPal account. The wish app has automatically paid for your PayPal account since my previous purchase. I tried very hard to cancel the order, but every time the message came that this was not possible and I had to wait until the goods arrived. This is actually a scam and I will not buy any more

Date of experience: December 2, 2021
Wish C. Wish Rep
over a year old

Hi Mahyar. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
0 helpful votes
Follow Amanda F.
Unfollow Amanda F.
Send Message
Share Review
Report Review

Rip-off
September 21, 2017

I bought a mp3 player and it was suppose to hold 1000 songs. I loaded 30 onto it and it only registered 18. However it didn't play them. It played part of the first track and shut off. Keep in mind that it was fully charged. If I tried to search through the tracks it would immediately shut off.

Date of experience: September 21, 2017
New York
1 review
2 helpful votes
Follow cheryl s.
Unfollow cheryl s.
Send Message
Share Review
Report Review

Don't order from it
December 18, 2016

Ordered a couple of items. The dog coats came very fast but we're very small ordered size medium but they are tight on a very small dog. Ordered a coat and a blouse for myself. Still have not received then. It has been over a month. They keep telling me the package is on its way. I'll see how long it takes to get a refund. They take your money but you don't get what you ordered.

Date of experience: December 18, 2016
Florida
1 review
0 helpful votes
Follow Debbie H.
Unfollow Debbie H.
Send Message
Share Review
Report Review

Wish stole my money
June 14, 2018

I ordered some leggings and never received them. They wrote me and said the shipping was going to take a little longer than expected and then when I wrote back a month later to tell them I still had not received them they said I had waited too long to receive a refund. They stole my money and I will never shop with them again.

Date of experience: June 12, 2018
Idaho
1 review
3 helpful votes
Follow Jessica K.
Unfollow Jessica K.
Send Message
Share Review
Report Review

Overall Good Experiences
February 15, 2017

Wish has been a fairly reliable and easy place to shop from, an even get refunds from. Everything that I have ordered, clothes included, has been fairly good quality. There have been a few experiences with items never arriving, but you will always have those experiences when you shop online. Overall, Wish has been mainly positive experiences for me.

Date of experience: February 14, 2017
Illinois
7 reviews
6 helpful votes
Follow Melinda D.
Unfollow Melinda D.
Send Message
Share Review
Report Review

Couldn't be happier
April 24, 2016

Everything I have ordered from Wish has come in and is exactly as the description describes. When I had a problem, I contacted customer service, it took a couple of days to get back to me, and they offered me a refund. I followed up a few days after that and my refund was posted to my account. Shipping does variety. I use paypal so I know if I ever have a problem paypal has my back but so far I have nothing but praise for Wish.

Date of experience: April 24, 2016
Michigan
1 review
1 helpful vote
Follow Nicholas H.
Unfollow Nicholas H.
Send Message
Share Review
Report Review

Waste of time and money,

Most sale items will not ship. If an item is on flash sale, they will take your money wait two days, tell you it took too long to process your purchase for the discounted price and then try to get you to accept a store credit saying it will take 14 days for a refund to your CC.

I ordered 16 items to see how the platform performed and of those 16 items Wish canceled 12 with an offer of a refund in 14 days.

I have yet to receive the 4 items they actually did ship, but I don't expect anything more then I have already found on the platform.

Date of experience: January 10, 2020
GB
2 reviews
1 helpful vote
Follow p p.
Unfollow p p.
Send Message
Share Review
Report Review

Cheats
June 25, 2020

Do not go near. Liars and thieves. If an item is not delivered by due date they make it impossible to contact support. I waited 3 months for curtains and a tapestry. Now due date has past they've made it impossible to get a refund by not being able to contact support. They should be closed down.

Date of experience: June 25, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Australia
1 review
0 helpful votes
Follow Barry B.
Unfollow Barry B.
Send Message
Share Review
Report Review

At first I received my items quickly, but of lately they have not been turning up, or are up to 4 weeks late being delivered.
Also some of the items seem to be of a second grade, not first grade as they should be.
If this continues to happen I will find another place to buy my items from.

Date of experience: January 12, 2018
Wisconsin
1 review
0 helpful votes
Follow Amanda M.
Unfollow Amanda M.
Send Message
Share Review
Report Review

Wish.com is addictive!
January 12, 2018

I love the products and love the prices! They have things id never be able to find elsewhere. Some things take a while to ship but its okay when its something that only cost 2$ and would have cost 10$ if i bought it at a store. I recommend wish to everyone and will use it forever!

Date of experience: January 12, 2018
Maryland
1 review
0 helpful votes
Follow Angel J.
Unfollow Angel J.
Send Message
Share Review
Report Review

Okay
January 12, 2018

I love Wish prices and customer service, but the shipping is terrible. When it comes to getting my stuff I'm not getting them. Wish is a great company they just need to get there shipping issues straightened out. When they get this issue straightened out I will definitely be back. I love there items and prices, it hurt me that I can't shop with them

Date of experience: January 12, 2018
Texas
6 reviews
19 helpful votes
Follow Meghna C.
Unfollow Meghna C.
Send Message
Share Review
Report Review

Horrible return policy
November 10, 2015

Who orders an items looking prior at the shipping and return policy? While buying, Wish.com charges shipping cost for every item, however small the item cost be (e. G for a $1 item too it has $1 shipping). And while returning every items, it does not cover the shipping cost. And the shipping address I was provided with was in Canada. Imagine how costly would it be to return every item there? A big chunk of my refund will go in that. So I decided not to return even if I did not like some of the items and keep them as it is, eventually going into the garbage.

Date of experience: November 10, 2015
South Dakota
4 reviews
12 helpful votes
Follow Jamie S.
Unfollow Jamie S.
Send Message
Share Review
Report Review

I ordered items a month and half early for a birthday party. Nothing arrived by the party, even though the party was 2 weeks after the 'arrive no later than date' Wish provided when I ordered. One of the packages did end up showing up a few weeks later. The order had 2 items, instead of the 3 I had ordered and 1 of the items had a huge hole in it and an arrow sticker pointing to it. They obviously knew there was a hole when it was shipped. Don't waste your time waiting long shipping times for the terrible quality items Wish sells.

Date of experience: April 2, 2017
North Carolina
1 review
1 helpful vote
Follow Dee W.
Unfollow Dee W.
Send Message
Share Review
Report Review

I can't seem to be able to get intouch with you customer service. I had over 12 different items and I don't like the fact that they are all going to be shipped separate. My account has already be charged $259 dollars

Date of experience: August 30, 2017
California
3 reviews
24 helpful votes
Follow enchantedmermaid m.
Unfollow enchantedmermaid m.
Send Message
Share Review
Report Review

Sign in,
Next to your name, click the drop down menu, and click "orders",
Go to the item you wish to return,
And when you are there, scroll to the blue bar that says. Contact support,
Then click on "Returns and Refunds, " click "request a refund",
Then there is a large list to choose from.
I picked, I ordered a different size", and then they made me post a picture. I took a picture, with a measuring tape over the product to prove ot was way too small.

After this you submit it, BUT REMEMBER to keep the page you did this on, because their response will be there. They do not write to your email address. They answer you there.

If you have to send something back, and it is under 16 oz send it first class. They refunded me without having to return it.

And if all else fails they can be reported to
https://www.ic3.gov/default.aspx

Good luck

Date of experience: September 14, 2017
Canada
1 review
0 helpful votes
Follow tommy T.
Unfollow tommy T.
Send Message
Share Review
Report Review

Shipping
August 14, 2020

I ordered some shirts and pants in June they supposed to arrive end of July. Wish is keep delaying shipping 3rd time now they delayed to October. Is a scam they won't return my money no choice to ask for money back

Date of experience: August 14, 2020
Wish C. Wish Rep
over a year old

Hi Tommy. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Ireland
1 review
9 helpful votes
Follow Wikend W.
Unfollow Wikend W.
Send Message
Share Review
Report Review

Total Scam
May 15, 2017

I was charged for my order and the next day I received email that my account it's been blocked because of suspicious fraud activity and that I will be refunded which of course never happened. They asked me to send photo of my credit card with the credit card number covered, so they will unblock my account. I sent them photo, they unblocked my account but I never received my money back. After many emails sent I always received the same copy/paste answer that "the amount is refunded and I need to check with my bank", I have the bank statement to prove that I was charged and never refunded, but they're still telling me that I need to check with my bank. I read a lot of bad reviews about them, it was all suspicious to me and that's why just to test them I ordered a simple USB cable worth couple of euros, luckily I didn't ordered something bigger. Until today I never received my money back! Be careful people!

Date of experience: May 15, 2017
Australia
1 review
0 helpful votes
Follow Wendy W.
Unfollow Wendy W.
Send Message
Share Review
Report Review

I ordered a pet grooming table. It showed a picture of a table, described it as foldable, adjustable, usually $198 but today $38. So I paid and waited for it to arrive. When two dog grooming brushes arrived I guessed someone had simply mixed up the order, but when I went into my Wish login there was now a picture of the brush. The description was still a grooming table but the picture had changed and 2 dog brushes had been added. I contacted Wish who responded that I had clicked on an offer of a table OR a couple of brushes (not true by the way). I contacted PayPal who opened a dispute and I will be requesting my money back, closing my Wish account and posting on every scam site I can find that Wish is dodgy.

Date of experience: October 27, 2020
Wish C. Wish Rep
over a year old

Hi Wendy. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

India
1 review
5 helpful votes
Follow Chowdary G.
Unfollow Chowdary G.
Send Message
Share Review
Report Review

I have ordered a smart watch on Jan 2nd 2016. My order never deliver to me as of now. I have sent couple of notes to customer service, no response from them. It's a complete fraud site. Please stay away from Wish.com.

Date of experience: March 15, 2016

Overview

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
846
returns
732
quality
778