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How would you rate Wish?
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Ohio
1 review
0 helpful votes
Follow Matrty H.
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Never got my item
August 4, 2020

I have been waiting for four months. They advertised that it would take 2 weeks and now keep saying it will arrive in another month. If they are having trouble shipping from China they should let you know upfront.

Date of experience: August 4, 2020
Wish C. Wish Rep
over a year old

Hi Matrty. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Minnesota
1 review
7 helpful votes
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This has got to be the worst experience I have had ordering online. Product shipping not included or disclosed when ordering. $15 to get a $1 item, for example. Also, none of the items do far have fit. Wrong colors, too. Good grief. Never again!

Date of experience: February 12, 2018
Oklahoma
1 review
11 helpful votes
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We order 4 items only 1 thing came in. Taking says deliver. Can't get response or anything and the it's crap stuff not what's in pictures. Stick with what you know and trust. Wish should refund people or better control who they allow to sell stuff.

Date of experience: December 2, 2015
North Carolina
1 review
0 helpful votes
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No stars
November 15, 2021

Accepts orders, charges your account, then one by one items ordered disappear but charges remain. Wish has no contact phone and emails are ignored.use a good charge card so you can get a refund. This company should be banned from doing business. Items are never really available just there for show?

Date of experience: November 15, 2021
Wish C. Wish Rep
over a year old

Hi David, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
5 helpful votes
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1/8 pretty bad
April 6, 2017

I ordered 8 things 3 months ago and only ever received one item. Refund process was fast and easy but makes you think. Maybe they never send out items in hope that you forget about it and they can keep your money. Very weird experience!

Date of experience: April 6, 2017
GB
1 review
0 helpful votes
Follow F R.
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No responses from staff, no refund, lots of fake goods being sold on Wish and about 70% are rubbish - poor quality, doesn't work or faulty after short usage. Delivery 2 weeks average. AVOID and go to ebay or Amazon.

Date of experience: January 17, 2023
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Philippines
1 review
2 helpful votes
Follow Iyo D.
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This site/app is really great. It shows different kinds of products at very affordable prices. The customer service handled my queries swiftly and accurately. I will definitely recommend this site to all my friends around the world. Love Wish!

Date of experience: August 29, 2017
GB
1 review
5 helpful votes
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Would give no stars if I could. Terrible company. Received the wrong size and they will not cover the returns postage cost even though this is their fault... Which was £9! Each email reply I had just said refer to refund policy. Nothing about what they do if it's their error! Disgusting. The boots were advertised as reduced from £290 to £28. They are not worth a penny, cheap nasty plastic. Do not use them.

Date of experience: January 13, 2016
Montana
1 review
3 helpful votes
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Frustrated
January 9, 2017

My sister has ordered me several things as gifts from and so far one item was broken but everything else great. Now here is where the problem comes in. I ordered stuff before she did 9 items to be exact. So far I've only received two. One was reimbursed was told to keep product as an apology, still never came then two days later they emailed to say the product was out of stock so was never sent anyway. Was supposed to have one of my items today. Guess what? Not here waiting to hear back from them again. Very unhappy with my experience, however my sister's experience has been great.So order at your own risk but don't count on getting everything you order. Some stuff comes super fast other stuff you wait weeks for nothing.

Date of experience: January 9, 2017
Tennessee
2 reviews
8 helpful votes
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It's iffy
January 28, 2016

For the most part, my experience with this website has been great. There are some items that are worrisome but that always depends on the "store" it comes from. I've only ever had one item(out of the ten or so that I have ordered)that didn't show up on time, but the company sent me a note apologizing and gave me a free little bag as compensation. My item then came about two weeks later.

Date of experience: January 28, 2016
Ohio
7 reviews
13 helpful votes
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Since my girlfriend told me about Wish, I've been addicted. Sure, shipping time is problematic. But if you're aware, don't order anything you absolutely need right away! I've never had to send anything back, and at these prices frankly there's been nothing I paid so much for that I would've gone broke over taking a loss at. Items that were sent that I was disappointed with were replaced by ones I wanted without having to return the original! That works for me~and they always did it with a smile.

Date of experience: March 24, 2018
Florida
1 review
14 helpful votes
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Stole credit card info
February 4, 2016

If you get random charges from UBER.com etc... this is from vendors in europe using your card info. It; as been verified through wells fargo fraud department. The products were fine but not worth risking more fraud so i will not be ordering from them

Date of experience: February 4, 2016
North Carolina
1 review
1 helpful vote
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Love it :)
May 14, 2017

I order mostly all my makeup, gotten a couple shirts, etc. Be careful of your a plus size like me, their sizes are ran differently. Some of the stuff takes a few weeks to get here, they are shipping from China. Other than that, love em. Great customer service, not a scam!

Date of experience: May 14, 2017
GB
1 review
2 helpful votes
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I received a memory stick that lasted 8 weeks and failed, all that went on it was pictures from my in car camera, so nothing with a virus, I've had two other items that are sub standard, most of it is cheap nasty Chinese junk. They won't refund or replace faulty items. Also they have NO CE markings or approvals. Avoid buying from this lot.

Date of experience: October 17, 2017
Canada
1 review
1 helpful vote
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Still waiting
January 18, 2017

I have placed order. And yet placed another order for rings. Haven't received my first order. Still waiting. I hope that it arrives soon and it's exactly what the images showing. I don't know why shipping is so late and every item they e charging shipping cost. How stupidity. Just charge one damn amount n ship all together. Such a bad shopping online.

Date of experience: January 18, 2017
New York
1 review
1 helpful vote
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Never disappointed
February 23, 2018

Products always arrive as described. Reading reviews has really helped me find the best quality items. When an item is lost in the mail I always receive a refund. I do lots of shopping with Wish, and will definitely continue.

Date of experience: February 20, 2018
Texas
2 reviews
0 helpful votes
Follow Dougie L.
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Fist couple of orders went off without a hitch decent product shipping is super slow price's made up for slow shipping. Checking my bank info i discovered they set up automatic payments i didn't authorities these payments little over $100.00 when i tried to contact them no response now the account has locked me out buyer beware.

Date of experience: September 14, 2021
Wish C. Wish Rep
over a year old

Hi Dougie. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
7 helpful votes
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Scam
February 15, 2017

Ordered 17 items Dec. 04,2016. I have still not received them.
How do you deal with a company that has no phone # and customer service does not reply to you.
Stay away from and don't waste your money.

Date of experience: February 15, 2017
Denmark
1 review
0 helpful votes
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You get what you pay for.
June 14, 2018

I think Wish is a very good place to buy smaller things like jewelry, decorations, some clothes and such. However, you need to be very aware of reviews, since there are many shops who advertise with stolen images, and thus you might not always get exactly what you expect. And most things are (as expected) rather cheap quality to match the low prices. Keep that in mind.

Date of experience: June 12, 2018
New Zealand
3 reviews
14 helpful votes
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Having purchased a product through Wish and discovering it was completely ineffective, I struggled to contact Customer support to discuss a refund - the customer support link on their website was unresponsive for quite some time (opened a new blank window with permanent 'busy' progress bar type animation that never progressed). There is no local telephone number or email addresses I can contact them though. However after repeated attempts from different browsers, the original link eventually worked, and I was then quickly successful in arranging a refund.

Date of experience: April 12, 2021

Overview

Wish has a rating of 1.7 stars from 8,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 590th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778