Paul K.

Having purchased a product through Wish and discovering it was completely ineffective, I struggled to contact Customer support to discuss a refund - the customer support link on their website was unresponsive for quite some time (opened a new blank window with permanent 'busy' progress bar type animation that never progressed). There is no local telephone number or email addresses I can contact them though. However after repeated attempts from different browsers, the original link eventually worked, and I was then quickly successful in arranging a refund.

About 1 in 3 orders have problems. In reality any warrantees are worthless as supplier does not respond constructively and customer just looses money

** Edit ** Order number *******, supplied as requested by Bangood response below. I have of course supplied this many times before without resolution. And this time they again chose not to honour their warrantee - so the message below appears solely intended to fool other potential customers.

Sent $320 FPV drone with faulty FPV set, Bangood at first denied there was a fault, then offered to sell me a replacement for the faulty FPV set, then insist that the only way they will help is if I pay return shipping to mainland china for the entire unit (cheapest option =$179)- which requirement directly contradicts their warranty, and as they are well aware is more than half the purchase price. So at best I lose most of my money even if they ever do happen to refund the purchase cost (which I doubt based on other reviews here). They are obviously in a position to easily resolve the problem by sending that replacement FPV set they offered to sell me, but instead can get away with not honouring guarantees at all due to their return shipping policy