WiseSales

Order a generator in July 2015, never arrived, explanations were always "try next week." Now website is down and no answer on phone #.

I have filed a complaint with the Illinois Attorney General for fraud, and I plan to sue Wise Equipment in the coming month. Would recommend others do the same.

Thanks!

Mark

They are a bait, take your money (even though they said "item in stock and will ship in 2 days") and then try to sell you something you don't want. LONG story short - took my money and would not refund it when I was not interested in other options they were trying to sell. Ended up hiring an attorney and contacting the Illinois State Police and threatening to have the manager arrested before getting my money refunded 3 months later. Was treated like a 2nd rate citizen once they had my money. Don't ever consider this business for anything!

Ordered a generator May 18,2015 and everything was good. Waited and waited for it to be shipped, finally called and was told that it was on back order. So I canceled the order with the thought that they would refund my money. Here it is November 30 2015 and funds have not been credited back to my account nor can I reach anybody after many, many phone calls and e-mails. I think I just got scammed. If you are planning on ordering from this company DON'T

Possibly the worst ever online sales company ever. I placed an order 02-Jun-2015 and was immediately charged. One month later I called to check the status and they told me they never had the product in stock but would arrive in inventory in one week. Two weeks later, I called again and they told me they do not have the product and may arrive in 2-4 weeks. At this time, it is now 25-Aug and I called to once again check the status which was informed they do not have this product. After this long wait for a product to arrive in their inventory, I requested a refund. It is now 02-Oct-2015 and still no refund. I was told 10-14 business days. I would never purchase from this vendor ever!

When I called the owner, he thought it was no big deal there info was wrong, offered me 20$ off an item. What a joke. By right every person who bought a Honda 1 stage snow blower from wise sales with the belief that the factory warranty was 3 years should have the last year covered by wise sales( they claim 3 years it's only 2). As far as the blowers anyone who has bought a back pack blower from them should demand a refund or a large amount of cash back for false advertising.

Did just receive an email confirming the cancellation, finally. Now we'll see about the refund. However, the cancellation notice included my purchase price minus a $16.71 adjustment fee from GeneratorSite? Let me see if I understand correctly. They want to charge me because THEY were unable to fill an order? REALLY? I'm sure that they think I will just be happy to get back most of the money and will not pursue the matter. They are in for a surprise.

I placed an order for 15 Honda generators. The price was the lowest by far of any other dealer in the US. I paid my money and the product was shipped. It actually arrived ahead of schedule. The service i received was first class! These guys were great to deal with. I have a funny feeling that many of the negative reviews on this site are phoney. There are probably a lot of other honda dealers jealous of the great business these folks are doing. Today i am ordering another 15 generators

Chris Power

Just like so many reviews on here, mine is very much the same. I ordered a Honda generator, they took my money and told me 2 weeks for delivery. 3 weeks later I called and they said end of week i would have my product! A week later I called and they said there was a back order and I should have received an email stating that (which I did not). Then I spoke with another person telling me to cancel which I did, they never processed the refund but told me it would be done within 72 hours, 8 days later I spoke with the manager and nothing had been done. I hope that people read these reviews and dont buy from them. They will blame all their issues on Honda, Port strikes, back orders, but never take one bit of responsibility! Be smart, Dont buy from Wise Sales!

One star is one too many. This outfit has terrible customer service. I ordered a Honda eu2000i generator three weeks ago and it still hasn't shipped even though they charged my credit card immediately. Their website said and still says that the generators are in stock. What a bunch of BS. That was three weeks ago. I've gotten nothing but the run around on the phone and they have not responded to e-mails. I'll never do business again with these folks.

I ordered a commercial back-pack blower. The web site said it was in stock. I immediately received an email confirming my order. Within two hours I received another email stating that my unit was in shipping and provided me with a UPS tracking number. Within 24 hours I received another email that my package had been picked up by UPS. That same day, I received an email from UPS confirming their receipt of the package and confirming the original tracking number. My package arrived two business days after my order was placed. Both UPS and Wise sent emails as to when to expect delivery. The blower arrived in good condition. Within 20 minutes I had the blower assembled filled with fuel and running. The unit worked perfectly. This was a no hassle purchase and could not have gone better and the unit price was excellent.

I can't even give them a star but I have to give them at least one to post a bad review--how messed up is that! This is ridiculous--can't cancel orders, orders take 3-6 months to be refunded to your credit card? This is absurd. This company needs to be shut down. I've had enough of their lies. HONDA SHOULD DISCONTINUE selling to them. Honda Generators are the best and they are cheaper but at this point cheaper is what you pay for. There's only 3 weeks of hunting season left and we needed a generator quick- told me 7-10 days that was more than a month ago and they haven't gotten any more in stock since then. I'm writing to the better business bureau and anyone else that I need to. This is a horrible company to do business with.