WiseSales

After doing research for months I finally decided what snowblower I wanted to buy. I started looking locally but found out the model I wanted was sold out just about everywhere. I looked online and found Snowblowers Direct but they were out as well. After a quick google search I found the model I wanted at wisesales.com and it was even a couple hundred dollars cheaper than anywhere I had seen and shipping was free. This is surely too good to be true I thought, but it was late and I ordered it anyways (1/27/11).
A few days later I hadn't heard anything so I called in, after being on hold for 10 minutes they found my order and I had given the wrong billing address, once that was corrected they said it should ship Monday and only being 8 hours away they told me it should arrive in 2-3 days. Well the next couple days the Chicago area had the blizzard of the century. Wise Sales must have been buried under 20' of snow b/c I finally received my snowblower yesterday (3 weeks later). Just in time for the heat wave we've had as there is currently no snow on the ground anymore.
I'm very happy with the snowblower and had one to use while I waited but if you need one 'now' I'd look elsewhere.

I ordered a Honda EU6500is generator( In Stock, according to web site and Dorothy, who took my order on phone) and some other items including liftgate and insurance totaling over $3800. 00 on Feb. 3rd. I decided to mail them a personal check to save the 2% and avoid using my credit card online. I was told the order would be placed "On Hold" for 7-10 bussiness days, however my check was cashed on Feb. 8th. After waiting 10 bussiness days I called Wise and talked with "Dorothy" to inquire when my order would ship? She told me the Honda generators were "now" on "back order" and Wise would have it by Feb. 26th. And would ship on the 27th. I called them Feb. 27th and was told 2-3 more days... 4 more days and still no email confirming my order has been shipped. I work hard for my money and hate to be told things that are not true. I'm hoping that they will send my generator or refund my money, but I will NOT order from them again.

http://www.wiserental.com/
This is another company they own...

Their contact page is the same as amazon for address. See http://www.wiserental.com/contact

Address for contact info is the same, see amazon site. Look in the policies tab. The link will bring you to the shipping page. Just look to the right of the "shipping tab" for the "policies tab" at http://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=&isCBA=&marketplaceID=ATVPDKIKX0DER&orderID=&seller=A3LYBZJQDRIZXY&tab=shipping&vasStoreID=#aag_shipping

Like the other buyer, one star for these wisesales guys are too much. I called to check for Honda snowblower in stock. The rep told me that we still had one left in the box. I asked him to set aside so I could come and pick it up in an hour. When I got to the store, I saw one sat on the floor for display with the tag sold. I assumed it was for me, but I did ask the sale rep for the one in the box. He told me that they just took it out from the box and set ready for me. The model I bought was with the electric startter but there was no power cord. He said it didn't come with it. Well, I believed what he told me. But I was skeptical when I got home, got on the internet to check other places. I found one place on the internet, much cheaper and the power cord came with it. This morning, I went out to start the snowblower. I checked it, It looked like this one was either been used or sat on display for along time. There was a lot of scratches. I called up the manager and told him that i needed to return it. He told me that he would charge me for 25% restocking fee. I was asking him that he gave me the display one or the one been used already. Why would he charge me for the fee... He is such an a. Ho. On the phone. I would not recommend anyone to buy anything from these people. Just take your money else where. Please take my advise... Thank you..

4/10/2015 - Site showed the Honda EU2000i Combo Package in stock and available to ship. My credit card was charged.

4/13/2015 - Charge was posted.

4/21/2015 - Queried their "customer service", and was told it was "backordered".

5/5/2015 - Queried again, and was told it was backordered.

5/15/2015 - Queried again, and was told it was backordered until end of May. I told them to cancel the order, and requested a refund.

5/19/2015 - No sign of refund, tried calling, but phone line busy, so I sent email to their "sales" addee.

5/26/2015 - Continued to call from my cell, but the line was always busy. I called from another phone number and got right through. After extended time on hold, a surly man told me my refund was processed. He said it was processed on "Thursday". I asked him for the date, and he did double-talk. Finally pinned him down to 5/21/2015, but I received the confirmation email while on the line with him. Out of curiosity, I called back from the same phone number I reached them this morning, and now it's gets "number not in service". So, it looks like these $#*!-clowns block you to keep from contacting them.

I was told the Honda Eu2000i was in stock and that I would receive shipping/ tracking information along with a confirmation email. I received neither and after a week I called to inquire about the status. I was finally told on the third call that they did not know when my generator would ship so I canceled the order. 30 days later my debit card had not been refunded so I began another of series of calls which WiseSales responded to with another series of lies. Now 60 days later they have still not credited my debit card for the $999. They managed to charge my account immediately when placing the order but cannot seem to provide a refund even 60 days later. Michigan my belief is that they do this intentionally on all canceled orders after reading about so many cases similar to mine. The employees at WiseSales are either unethical, incompetent, or just lazy. Judging by the number of outright lies I suspect unethical. I contacted the Illinois Attorney Generals office and filed a complaint online, which I encourage everyone to do. Here is the link to the consumer complaint page https://ccformsubmission.ilattorneygeneral.net

I ordered a Yamaha EF2400 two weeks prior to when I needed it. Their site claimed it was "In stock/immediate delivery." My charge card was billed immediately and the online status of my order said "In Shipping." Two days later, their site said, Hurry! Only three left. Ten days later, with no response to email inquiries I began calling. When I finally reached a rep, I was told that "all Yamahas were on back-order and should be in in 2-3 weeks and then would be shipped immediately. I canceled the order and was told it may take a few days for my card to be credited. Three hours after I canceled, I received an email stating my order had been shipped and included a Fed-ex tracking no. Considering their time zone, this took place after after normal business hours I might add. Fed-ex had no record of the shipment until later the following day. To not further tax my blood pressure, I decided to just throw in the towel and and accept delivery, which took place after the event for which I primarily ordered it. This was a rare case where I did not check independent rating sites before ordering, a mistake I will never make again. The Yamaha is fantastic. Wise Sales just sucks. I wouldn't buy a spark plug from these sleazy liars. BEWARE!

Looking for Honda sales rep online, I happened upon WiseSales.com. I ordered a Honda EU7000IS Generator on June 15,2015. Said item was in stock and I gave my credit card info for payment. They charged my credit card immediately, and after a week, having not heard from them, I called customer service. I was told the generator was back-ordered and would be available in early July. I was told that it is company policy to bill the credit card prior to shipping when I inquired why they would biledl me for something they did not have. Called in July, still back ordered. July 17, I called back again and was told the end of July. Called Honda Corporate to find one available, they had numerous generators on hand and couldn't understand the shortage WiseSales was experiencing. Called Wise again, told them what I had just learned from Honda and Wise says Honda doesn't know what is in their warehouse. Cancelled the order at that time. Was told 7-10 days for reimbursement. Then called Electric Generators Direct and had my new EU7000 within the week. Needless to say, stay well away from this company. They are using the money people send them for product to operate on. This is dishonest and likely illegal. Based on reviews, I've had the exact experience that 100 others have had.

I ordered a Honda HRX217HZA lawn mower on 5/11/2015. The website indicated it was "In-stock". My credit card was charged the $849.99 on the order day. I checked the order status over the next week and it said "processing". I called WiseSales on 5/18/2015 and was told the lawn mower was backordered and it would not ship for 4 weeks. I told the girl it was shown as "in-stock" on the Web Site and she said this was normal. I cancelled the order on that day. The Order status was changed from "processing" to "on-hold". On 5/26/2015 the order status on the web site still stated "on-hold" and I had not been issued a credit to my credit card. I called WiseSales again to inquire about my refund. The clerk said she would email accounting and have them process the refund. I was copied on an email stating "Customer cancelled order. Please refund ASAP." On 6/4/2015 I called WiseSales again and inquired about my refund. I was placed on hold and then disconnected. This happen several times over the following few days. I have initiated a chargeback with MasterCard
Stay away from this place, WiseSales.
I ordered the lawn mower from Mowers Direct and it was delivered 3 days after ordering. Same price.

WORST experience ever buying online from Wise Sales. DO NOT BUY FROM WISE SALES. IT IS A SCAM. THEY ARE INTENTIONALLY RIPPING OFF THE CONSUMERS. They will take your money in a hot second and then not answer phone calls or emails. I had to get Bank of America involved to dispute the charge to my credit card for undelivered goods. My review is much like the others, I ordered an "in stock" automatic transfer switch part RSS200-6869 on August 27,2015. They show 8 in stock right now! It was never shipped, I never got it and my online account status at Wise says they are processing the order BUT THEY CHARGED THE CARD IN FULL MORE THAN 3 WEEKS AGO. UPS only takes 5 days - I smell a RAT. I emailed 4 times last week asking for help - NO RESPONSE. I called on On Saturday 9/5/15 and some kid said they were back-ordered and I would have it in "a few days". I asked for a name and he hung up. I waited a week and then called 6 more times. Nobody answers the phone. It rings and rings until timing out (a LONG time). Now the phone goes to a message that says it is disconnected. Bank America realizes this is bad business and are coming to my rescue and crediting my card back and handling the dispute directly with Wise Sales. BE WARNED that these other reviews, much like mine, are not isolated incidents. DO NOT BUY FROM WISE SALES. THEY ARE A RIP OFF. It is sad that they are obviously going out of business and ripping off as many people as they can along the way. Very evil.

How can a company do this to customers and stay in business. Bought and payed for honda generator for $1020. 99 Dec. 14 2014. Called week later on Fri. They said would be shipped Tues. Wed. Know status on shipping call back they said was in a warehouse in had to go get them, they said will ship in three days, never shipped I called again they said bad weather. Never shipped I called they said Honda only shipped twenty five. Called first Dec. 29 they said just finishing up with Nov. Orders now I would get mine. Tslk with Lady Mrs. Dorthy twice very nice but still no generator and she really couldnt tell me when I would be getting it.So six weeks was long enough l called and cancelled my order. I payed buy pay pal. My wise sales acct. Status showed confirmation number for a refund all but of $18.73 less than what I had payed. But its Feb 14,2015 and still no refund. They kept this amount for AJUSTMENT FEES. FOR WHAT? Unbelievable I wouldnt buy my last breath of fresh air from these people. They told me lie after lie. I turned it a complaint, not item received to pay pal resoultion center to get all my $1020. 99 back every last dime. Their nothing what their ad says. Their name should be www.wiselies.com this review is all the honest truth I have a wittness.

On July 1st 2015 I ordered a Honda EU2000i Inverter Generator. Credit was charged the next day. Then silence and no generator. Two weeks later no communication and no generator. 3 weeks later still no communication. Call them. Phone rings forever. The guy who answers tells me the generator is out of stock and "should" be in stock at the end of the months. I ask for expedited shipping when it arrives. "No they don't do that" was the his response. His use of "they" is another warning flag.

Completely unacceptable experience and company.

7/22/2015 update
Called the company again and talk with a different sales person. Person was rude and unprofessional. Person claimed the last generator of this model was shipped 7/8/2015 and there were more than 40 generators to ship ahead of my order and they expected to get more from honda by the end of the month. I was told I could wait or cancel my order. I asked to cancel the order and get a refund. When I asked how long this would take and explained that I was asking because of the complaints I had read on this side, the sales person became agitated. I also explained that the order was placed through an institution with a legal department that does not tolerate unethical suppliers. He said it would just take a few minutes to cancel and order and issue a refund and hung up on me.

Later that day I received an email confirmation that the order was canceled and a refund had been issued. Not sure how this would have gone if this had been a sale to a private individual

I also noted that they currently have an F from the better business bureau and they no longer have a rating from google sales.

Don't waste your time or money with this company!

"Awful! We ordered a generator before the Sandy storm and paid a huge amount to have it shipped overnight and they didn't even ship it out until three days later and it showed up a week later! They blamed Fed-Ex saying they lost a shipment because they didn't scan any of the boxes into the Fed-Ex system. Really? Do they think people are that dumb to believe that. When I told the lady from Fed-Ex what they said she laughed and said "no our workers are not allowed to leave without scanning every single box in". "I" not the company actually put a tracer on the package and come to find out that's why nobody could find it... THEY DIDN'T EVEN SHIP IT OUT YET! So needless to say it was a little to late when we already got hit with the storm and lost all of our food and had no power. I refused shipment when it finally did arrive and had it sent back for a refund. Also if you email them and want a response GOOD LUCK they never answer your emails. I emailed three times asking where the generator was and nothing! When I call they rush you off the phone and they say they will take care of your problem but the funny thing is they didn't even ask for my account number or order number... so how can they take care of it when they don't even know what order to take care of! WORST EXPERIENCE EVER! Telling you now BEWARE!
UPDATE: I just finally got a response as to when I will get my refund... TWO WEEKS... REALLY? It takes 14 days? Absolutely ridiculous. I have never had a company take 14 days it's always been three or less. So if you need your money back fast. Don't shop here! Had to dispute transaction with credit card company so I wouldn't get charged interest. Today is 8th business day since they received my return and still no refund. Credit card company will take care of it if I don't get it by 14th day... already been disputed!
BIG FAT ZERO!"