This is a fraudulent company DO NOT BUY FROM THIS COMPANY!

Did anybody get refund back

Ordered the Honda E2000 companion setup... 'on sale' no note that it wasn't in stock. They charged my card immediately. 5 days later no email regarding shipping so I called customer service. Jan the person I spoke with, said it was out of stock and that delivery was expected the first week of August. I asked if they had a specific delivery date from their supplier. Long pause and she answered 'no'. I explained that we needed the generators for August dry camping. She suggested we buy Yahama's. I advised that I had done my homework and that I wanted a Honda as some of the Yahama's are manufactured in China. She said that they absolutely were not. That they were manufactured in Japan. 'Yamaha is a Japanese name!' was her supporting evidence. I realized that you can't fix stupid so I didn't bother to try to explained that in the world of manufacturing today, that means nothing. I told her that I would speak to Yamaha for information and she gave me their number. I called Yamaha america and after a lengthly wait while their CS specialist actually took the time to find me one of their Yamaha Generator Reps, I got to speak with Sean. Sean confirmed that I was correct. That a good portion of their generators are actually put together in China, 'using Japanese components and Japanese standards.' I replied that I would have no confidence that the production standards in China are reliable. He also confirmed that there is no guarantee that Wise Sales receives only generators made in Japan. He stated that the only way to confirm that is to go to a 'brick and mortar' store and look at the box on the generator that I wish to purchase and that is the ONLY way to be sure that I have one completely manufactured and assembled in Japan. I then called Wise back and spoke with Jan to give her the confirmation from Yamaha regarding my understanding of China's plant. Thru out this entire exchange, call 1and 2, I can only describe her tone as blasé'. I told her that I wanted to cancel my order and that I wanted to see this returned to my MC immediately as they obviously knew they didn't have the ordered product and should not have deducted it from my account util ready to ship. She said sorry, 10-14 business days. Well BS to that. I called my MC company, relayed the transaction info and they immediately returned the funds to my account. This company has a great website and inducements to buy products that they may not have. They do not note on the item that it is out of stock. I see from other reviews that this happens frequently. They take money out of your account and accrue daily interest on something that they know that can't provide at that time. Their CS person Jan is uniformed about their products and has a screw you tone. Bad Characters... Beware

I bought a Honda HS1332TAS snowblower from this place back in May. When the snowblower arrived, it had a half tank of gas in it. That was my first red flag, so I put the blower in my shed, immediately drained all the gas out, and covered it with the Honda snowblower cover I ordered. I haven't even had a chance to really inspect the blower, 'til a week ago. That's when I noticed paint coming off of the fuel tank. I thought I may've been seeing things at first. But, upon closer inspection, there actually is paint missing on the fuel tank. Well, I called Honda first, they told me to contact the dealer. I contacted wise, and got someone called 'robert' on the line. After explaining the problem, he told me to contact Honda. So, after many back and forth calls to Honda, they told me the dealer would have to handle this.

At this point, I'm understandably frustrated by all the back and forth. When I call 'robert' back at wise, he pretends not to recall who I was, and to "refresh his memory". At this point, my irritation reaches its zenith, I truly couldn't believe the way I was and AM, being treated. I emailed 'robert', explaining how I have cell video proof of how the fuel tank got damaged. It looks like one of the wooden crate studs was lying flush up against the fuel tank, which is in the exact location where the paint is damaged. But, I got NO response to that email. The next day I called 'robert' to tell him about my sent email, and his response was an extremely rude, "yeah, I got it!"

After that conversation, he sent me an email stating, any/all future correspondence would be via email, and that once he heard back from Honda he would contact me. It's now been one week, and I've heard absolutely NOTHING! I'm extremely frustrated and disappointed by this situation. Neither wise, nor Honda, have worked with me to resolve this. I purchased this snowblower in very good faith, mainly due to Honda's reputation of being the best in snowblowers. Well, I hope the performance of the machine is tops, because customer service is absolute rock bottom.

If you're considering purchasing equipment from wise, please re-consider. Yeah, they're great to deal with, when they're taking your card number. But, once you have a problem arise, they're the most rude/obnoxious/unprofessional people you'd ever come across. If people are this miserable, why are they even in business?!?!?!

All I want is a simple resolution, NOT to be treated so rudely, as if my business means less than nothing!
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UPDATE: I received a replacement fuel tank in the mail from wise sales. That said, I wasn't contacted AT ALL prior to shipment. The box was sitting on my porch for at least a day, and it was raining. Even with the plastic bag that was covering the box, it was still pretty wet. When I opened the box, there was NO paperwork whatsoever. The fuel tank was wrapped in bubble wrap, but there was no gas cap, just the actual fuel tank. I find that a bit bizarre, to be honest. A fuel tank with no gas cap? I'm not completely satisfied, but I guess it's better than nothing.

I bought and a Honda EU6500Si generator (top of the line), and a 10 circuit transfer switch kit ($4600. 00 total). They said I had to buy insurance and a liftgate service for $50.00 extra. OK I can deal with that I guess if it makes the process smoother and more efficient. They said it would be delivered in 1 week by Fed EX freight. Sure enough 1 week later Fed Ex (who did a wonderful job) showed up with my generator. I asked about the transfer switch since it was listed on the packing slip. The driver only had the generator. I called Wise sales ( specifically ED the owner) and he said " It will probably be there in a few days, as it is shipped separately. I waited a few days and no switch kit. I called back and talked to Gary who was my original salesman, and he said that they were back ordered ( red flag- why would they not tell you that up front) and had just come in and would be shipped out ASAP, and said he talked to the shipping dept. and made sure that my order would be expedited, and I would receive an Email with the shipping info. 3 more days nothing. Not even an Email. I call back again and I get a general office worker, and I ask if my order has been shipped and if I could get a tracking number. Her response was " I don't have access to that info, and we are so busy with calls because of the huge snowstorm out east I can't help you. I am sure your item has been shipped and you should be receiving an Email with shipping info." It has now been 3 weeks + since I placed my original order, and nothing. I had an electrician sheduled (6 weeks in advance to get on their schedule) to do the transfer switch install and of course nothing for him to install. I now have to wait until Dec. To get him back out to do the installation. I wonder if I will have my switch by then. Once these people get your money, they don't give a flyin' f #%^*# at a rollin' donut whether you get your stuff or not. Their prices are good and their sales people are fairly friendly for the most part, but you will be incredibly disappointed with the service, and all of the lies and deception tactics they use to cover up their lame and feeble attempt at being a legitimate sales operation. I does not get any worse than this. Run like hell away from these guys! Just another example of the weak and pathetic condition of our society as a whole, especially when it comes to taking pride in your work.