Ordered a generator May 18,2015 and everything was good. Waited and waited for it to be shipped, finally called and was told that it was on back order. So I canceled the order with the thought that they would refund my money. Here it is November 30 2015 and funds have not been credited back to my account nor can I reach anybody after many, many phone calls and e-mails. I think I just got scammed. If you are planning on ordering from this company DON'T