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Wine Insiders Reviews Summary
Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.
This summary is generated by AI, based on text from customer reviews
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Difficulty understanding customer service person. Your app never works. I end up having to call customer service. You should list out of stock wines on your app. I prepare my order and then change it because everything is out of stock. GET BETTER!
My order was not handle correctly. I wanted a 15 bottle case with the special 6 bottle selected by Wine Insiders. I will not receive this order according to my email confirmation.
I've been buying wine from your website for years. All of a sudden, almost every wine is unavailable to ship to my location, and then it says you don't take AMEX anymore.
What gives!?
Do you not want my money?
I called customer service twice, and both times, the woman sounded unable to rectify the situation, and kind of blew it off as "Well... we don't have a lot of wine in stock right now".
Is it because of tariffs?
Are the MAGAS turning the screws on you too?
I guess I have to buy my wine at Costco from now on...
Too bad.
My order has been baking in 90+degree weather at FedX for days. I called Wine Insider for help. If I want to cancel and withdraw the order I have to pay a $25 restocking fee. That cooked wine should never be restocked and sent to another unsuspecting customer. Yuck!
My order of 17 bottles arrived as planned. 15 bottles in one box and two bottles in a second box.When I called to ask where the Magnum was I was told that only came with an order for 14 bottles because the box only handles 15 bottles. I found it interesting that I was allowed to purchase 17 bottles and two of them were sent in another box.Order number: *******
I have been buying wine from wine insider for many years and everything was always 5 Star. This last order was placed July 5th2025 I was promised by your customer service rep. That I would receive it by this Tuesday as of this writing it is still in process. I needed it for a party tomorrow., I had to go to my local liquor store and buy another case of wine at a much higher price than what I paid at Wine Insiders, Anthony dePalo
Long-time customer.
I just had a call with customer support.
The agent was very professional and quick to solve a damaged shipment issue. Thanks
I'm a former regular customer of Wine Insiders. It USED TO BE cheaper to buy in bulk from Wine Insiders than to go to a nearby liquor store for the same type/quality of wine. It's no longer true. First, they added a "handling fee" of $3 per order that was being charged in order to help them expedite the shipping process. (Insert eye-roll here). Then they sent an email stating they were being "forced" to raise prices due to "inflation". Please! It's just greed! Nowadays, I can find the same lower-to-LOW-quality wines for much less money in my local liquor store. Don't be mistaken; the wine they sell at Wine Insiders IS INDEED low-quality; they buy excess/leftover stock from wineries who couldn't sell it. (Think of it as "Overstock.com" for wine). That's why Wine Insiders' wine *used to be* reasonably priced. Nowadays, though, you'll pay much more for the same low-level product. Now they've jacked up their prices and their "sales" and "specials" are a joke! I'd rather buy similar low-brow wines for less money while also supporting my local small business liquor store.
What a joke! Prices are not back to the way they were. They would be average 50% off original so called your high price set at $29.99. Now you are lucky to find a price that's 20% off your high original price. You may get some new suckers to pay these ridiculous prices on wine no other retail carries but old customers like me know your scam. Large corporations only exist for their CEO and stock holders.
Hello Dennis! Thank you for sharing your feedback with us. We truly value your perspective as a long-time customer, and we apologize if recent changes in our pricing have caused disappointment.
We understand your concerns regarding recent changes in our pricing structure, and we sincerely apologize for any frustration this may have caused. Wine Insiders aims to make shopping for great wine convenient, fun, and affordable. While traditional retail pricing includes markups for marketing, advertising, and store operations, we bring you comparable wines for insider pricing by cutting out the middleman and delivering wines directly to you.
Despite our efforts to provide the best wines at great value, we apologize if our pricing exceeded your expectations. We frequently offer exclusive sales and heavy markdown offers that bring our wine prices to an all-time low. We want to assure you that we are constantly evaluating our pricing structure to ensure fairness and transparency for all our customers. We appreciate your candid observations and understand your concerns about the perceived decrease in discount percentages.
If there's anything specific you'd like us to address or if you have additional feedback, please feel free to reach out to our customer service team at info@wineinsiders.com or call us at 800-615-7304. We are committed to making improvements based on customer input, and your comments will aid us in this process.
Thank you for your continued support and for being a valued customer. We look forward to the opportunity to address your concerns and regain your trust. Have a wonderful day and stay safe!
I've been a customer for several years and was mostly satisfied. Sometimes the wine selections were sparse, but generally it was fine and the prices fair. Recently I discovered they have been overcharging the sales tax for my location. When I reached out to customer service, they credited one order only. I asked if they could fix it for future orders and was told they could not. Very poor customer service. I will have to reach out to my state attorney general to receive reimbursement for the years of overcharges. Check your taxes carefully if you order.
Hi Kelly,! Thank you for getting in touch, and we deeply regret the inconvenience you experienced with the overcharged sales tax.
Please be aware that this is not something we want to happen to our customers. The agent who assisted you could have explained that the sales tax is automatically calculated by our system. If customers disagree with the charge, we can manually adjust it for the current order. However, the system won't automatically adjust it for future orders. Customers can contact us to request a manual adjustment for future orders.
To compensate for this inconvenience, we would like to offer a 50% refund on your current order. Please confirm if you agree with this resolution by calling our customer service team at (800) 615-7304, Monday through Friday from 9:00 am to 8:00 pm (EST), and Saturday and Sunday from 10:00 am to 7:00 pm (EST).
We apologize once again for any trouble this may have caused. Have a wonderful day and stay safe!
I have been a customer of wine insiders for many years and have never had a problem. Recently I placed an order and was never notified that delivery was attempted (which I think it never was). Long story short I never received it. Called wine insiders and they put the order through again….a week later same thing, order never received! This happened AGAIN with the third try. There is a problem between Wine insiders and Fed Ex. I am done. Customer service was not very helpful.,
Hi Allison! Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We deeply regret that your recent orders have not been successfully delivered, and we understand the frustration this has caused.
We appreciate your loyalty over the years, and it's disheartening to hear that your recent interactions did not meet our usual standards of service. We are committed to resolving this matter promptly.
To ensure we address this issue comprehensively, we will conduct a thorough investigation into the shipping concerns you've raised and liaise with our shipping partner, FedEx, to identify and rectify any potential issues in our collaboration.
In the meantime, we would like to make this right for you. Could you please provide us with your order details so that we can expedite the process of resolving this matter, and if you're open to it, we'd like to discuss potential compensation for the inconvenience you've faced. Should you have any other concern related to Wine Insiders, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304, Monday thru Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), and we'd be happy to help.
Once again, our sincere apologies for the challenges you've encountered, and we appreciate your understanding and patience as we work to rectify this situation.
Any bonus credits, credits for onboarding new members are BOGUS! They pull your money and will not - do not apply your EARNED CREDITS. Even after calling customer service I was given a I'm so sorry but we cannot apply your credits. WHY you ask? Because I had an angel balance. What's an angel balance you ask? It is YOUR MONEY you are loaning the winemakers. So bottom line I had to use my outstanding balance I loaned them of MY MONEY before using my EARNED CREDITS! NEEDLESS TO SAY I QUIT THIS COMPANY!
Hi Victoria! Thank you for taking the time to send us your feedback. Currently, we regret to inform you that our referral program is presently unavailable. This decision was made to ensure the seamless and secure implementation of the new system, which will ultimately enhance your overall experience with our services.
However, how it worked was we will give your friends $100 off their first purchase of $200+tax. After they place their 1st order, you'll get the same offer, a $100 off coupon, to use on your next purchase of $200+. If you did not receive your voucher code, or if your code is not working because the program has been paused, we sincerely apologize for the inconveniences. We'd be happy to honor the offer for you, please get in contact with us at info@wineinsiders.com or at (800) 615-7304, Monday thru Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.
If you'd like us to give you a call, please send me a private message with your contact information, and I can schedule for a supervisor to call you immediately.
Received an offer on Tuesday that didn't work on Thursday, was told it was a 3rd party and they couldn't help me. I contact the third party and they say they can't help me but I can sign up for an expensive membership instead... TOTAL SCAM
Thank you for taking the time to send us your feedback. We value your input and we sincerely apologize for the inconvenience you experienced placing an order. We understand that you wanted to place an order using the offer that you received from WINC company. Unfortunately, we are not the same company and we do not have an access to that promo. Should you have any other concern related to Wine Insiders, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304, Monday thru Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), and we'd be happy to help.
I get good offers by email. The wines I get are almost always good. Customer service always takes care of mistakes and wines that isn't up to my preference!
Hello Robert A.
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $100 off their first purchase of $200+, and you’ll get a $100 coupon when they buy. To get started, simply click https://wineinsiders.com/referral
Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Monday thru Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays.
Have a wonderful day! Stay safe!
CHEERS!
I discovered this business through American Express. It delivers on its promise by selling good wine for reasonable prices and assures it is delivered promptly. Fits my idea of a good business doing things right!
Hello T. J,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Have been a customer of Wine Insiders for the last six (6) years and do not buy wine from any other place now. The website is easy to navigate, read about the different wines and take advantage of their sales that can truly be exceptional. Ordering is easy, I am on the East coast and my box arrives within 48-72 hours. Never received a broken bottle and had any problems.
Hello Claudia,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Very easy to order, great wine selections and reasonable prices. Excellent customer service!
Wonderful Spanish, Argentine, Chilean and Portuguese wines
Hello David,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
I was very pleased with my order from Wine Insiders. I found the ordering process simple, the selection very good, and the shipping process was great. I love the careful packing of the wines in recyclable cardboard. The wine selections were broad, domestic and international. I tried a few new types that I probably would not have considered. Happy with my purchase. (Although I wasn't able to be home to sign for the box, I was able to redirect the shipment to a local FedEx store. Very convenient!)
Hello Linda,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
Excellent in everything from their wonderful customer service, to delivery. Great wine, affordable prices. They have my loyalty.
Hello Roxanne,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
We have been ordering from Wine Insiders for years. Great variety of wines and have never had a bottle we didn't like. They have great deals, no club to join and quick delivery!
Hello Mary,
Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
Should you ever have any issues with your order, our agents are always available to assist you. Please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers
From the business
Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heidi! Thank you for taking the time to share your feedback with us. We truly value our customers' opinions and appreciate your honesty about your experience with Wine Insiders.
We understand your concerns regarding recent changes in our pricing structure, and we sincerely apologize for any frustration this may have caused. Wine Insiders aims to make shopping for great wine convenient, fun, and affordable. While traditional retail pricing includes markups for marketing, advertising, and store operations, we bring you comparable wines for insider pricing by cutting out the middleman and delivering wines directly to you.
Despite our efforts to provide the best wines at great value, we apologize if our pricing exceeded your expectations. We frequently offer exclusive sales and heavy markdown offers that bring our wine prices to an all-time low. We want to assure you that we continually assess and adjust our policies to serve our customers best. Your insights into the perceived quality of our wines and their pricing are important to us, and we will be reviewing our offerings to ensure they meet the expectations of our valued customers.
If there's anything specific you'd like us to address or if you have additional feedback, please feel free to reach out to our customer service team at info@wineinsiders.com or call us at 800-615-7304. We are committed to making improvements based on customer input, and your comments will aid us in this process.
We appreciate your past loyalty to Wine Insiders, and we hope to have the opportunity to win back your trust in the future. Thank you for bringing your concerns to our attention. Have a wonderful day and stay safe!