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I have been a customer of wine insiders for many years and have never had a problem. Recently I placed an order and was never notified that delivery was attempted (which I think it never was). Long story short I never received it. Called wine insiders and they put the order through again….a week later same thing, order never received! This happened AGAIN with the third try. There is a problem between Wine insiders and Fed Ex. I am done. Customer service was not very helpful.,
Tip for consumers:
Shipping is the problem, order never received….3 times.
Problem between Wine insiders and FED EX.
Products used:
Wine
I spent quite a bit of time choosing some items and then personalizing them. I get to check out, filled out all my information and I get a message saying we're sorry we are running out of inventory on this product… it did not say which product? I have several things I ordered how could everything be out of stock. I called customer service and they were no help they felt there was an issue with the website. I tried every day for four days. I was never able to put my order in. I am done with personal creations.
Products used:
I was not able to put my order in that was the problem. The website is terrible. Customer service was no help.
Allison F.'s review of PersonalCreations earned a Very Helpful vote
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Hi Allison! Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We deeply regret that your recent orders have not been successfully delivered, and we understand the frustration this has caused.
We appreciate your loyalty over the years, and it's disheartening to hear that your recent interactions did not meet our usual standards of service. We are committed to resolving this matter promptly.
To ensure we address this issue comprehensively, we will conduct a thorough investigation into the shipping concerns you've raised and liaise with our shipping partner, FedEx, to identify and rectify any potential issues in our collaboration.
In the meantime, we would like to make this right for you. Could you please provide us with your order details so that we can expedite the process of resolving this matter, and if you're open to it, we'd like to discuss potential compensation for the inconvenience you've faced. Should you have any other concern related to Wine Insiders, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304, Monday thru Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), and we'd be happy to help.
Once again, our sincere apologies for the challenges you've encountered, and we appreciate your understanding and patience as we work to rectify this situation.