Wine Insiders
Questions & Answers

When you are picking your bottles, it clearly states when no longer available. Never had a substitute sent.

I only order wines that are in stock. Never had a problem.

When you place your order, you can see which wines are available and what is out of stock. I have never received a substitution.

You know when you order if it is available. If not it shows a picture and says out of stock

I know when I place the order. Have never received a substitute

They usually have updated information on availability when placing the order so it will tell you if it is out of stocked before submitting it.

In the unlikely event that a particular wine is unavailable at time of shipping, we may substitute a wine of similar style and of equal or greater value in your shipment. However, if subs need to be made in a situation where you selected the wines, we will contact you.

Nope! They send you what they claim to have in stock and don't bother to tell you. It's a little surprise when you get your incorrect package!