I, too, wish I had read the reviews before spending £131 on a wig from this company. I have been trying to return but Lucy keeps emailing me offering me £10, £25 but no return address. The wig has no shape or style and the colour is incorrect. I thought I was purchasing from a UK company - these people should be struck off. I am now issuing a complaint to paypal in the hope they can help. Please do not buy from Wigsway.
The wig I received after waiting 4 weeks was nothing like their picture or description, it is very poor quality, bad fit and looks more like a fancy dress wig. I have been trying to get a refund ever since, I have sent pictures to Lucy who appears to be Wigsway support she admitted it was not the same wig ordered. She makes ridiculous suggestions like giving the wig to a friend for a gift! I have been offered £10, £15, £20 and now £25, I paid £70. I have reported this Co to Watchdog, Trading Standards and Rip Off. I thought I was dealing with a UK.co but they are operating from China, what a con!
It's very comfortable and light... the most realistic wig right out of the box. There are just a few issues for me with the fit that make it not quite right... such as the cap needs to be just about a 1/4" longer in the ear tabs... the hair there is very thin which makes it look realistic but it's not covering my own sideburns which are short and blunt... I cannot hide them! The temple area is also off just a bit - because the thinness of the hair isn't hiding the cap enough. On the other hand the style and thinness makes the wig more realistic and comfortable. You just have to try it to see if it works for your head and hairline.
Love this wig. Hard to find one that looks natural. I thought the back was thin too but it looks great and I can pull some of my hair thru the webbing if I choose. I get many compliments on my hair. I will be ordering many more in different colors.
First of all the wig took nearly 2 months to arrive. When it finally did I was astonished at the terrible quality of the wig. The haircut was similar to a hedgehog, there were more grey hairs in the wig than I have myself and the sides were so high you could see my existing hair which obviously did not match. This business is a sham and I can see why it has so bad reviews on this sites. If only I had checked here first I would have avoided this mess. When I asked for a return they were not interested in offering one and only offering a discount on the next purchase. Why would I purchase this rubbish again? At £70 this is the biggest waste of money ever.
Terrible service - I wish had read these reviews before buying - took 6 weeks for the wig when they arrived they were defected and I'm having no join like everyone else getting a refund - Lucy seems to offer everyone the same £25-£35 ridiculous when you've soencer over £200! Has anyone else managed to get their money back?
Wish I had read reviews about Wigsway before I purchased! I assumed it was a UK site which it was not. The wig took about 6 wigs to arrive, and when it did it was shocking! Didn`t look anything like the picture, it had big bald areas and was made of 2 different types of hair which were different in texture and colour. I`ve had better quality wigs from a fancy dress shop, its so bad it will have to go in the bin.
After contacting them I realised I would not get a refund and was offered £10 towards another wig! NO THANKS!
Paid over 250 for a real human hair wig and got a synthetic mess that is not what I ordered... can't get anyone to respond to my emails, can't get a phone number and it says you can chat with someone live, but you cannot. This is a scam! 5 days now trying to get someone to contact me and says you MAY get a full refund! I have ordered wigs form many sites, this one was the only one that will not respond and provide no service and no contact info. Would not order from here again.
I purchased this wig in color 14H, and it is by far the best wig I have ever gotten in my entire life! The wig is comfortable, looks completely natural, and my own hair color blends perfectly. I've received so many compliments in the last 24 hours, it's very refreshing! The wig was a little shiny at first, but I used a little dry shampoo and that did the trick to matte it down. I was afraid of going with blonde because I usually have very dark hair, but it looks great!
I ordered a wig for my mum, going by the photograph it was a perfect style and colour!
When it arrived it was nothing like what I had ordered. At first they said I could return it for a refund then the e- mails started and went on and on. They had no intention of refunding the full amount!
Just £12!
Not a good company.
I have this wig in four colours, they all look lovely and very natural. I can wear these for months on a daily basis and they still look great :) I only ever order from Wigsway as I have been very happy with all my purchases.
The wig I bought was not the same as the picture and not the same as the description. They have apologized for this and have said they are using a new base and trying to improve their wigs. I cant use the wig as i integrate my own hair. They have offered less than half my money back, I am now fighting to get my money back. They are at fault for false advertising. Reading the reviews I wish Id know about this hopeless company. I will make it my aim to let other wig wears know through social media and hair loss sites about this SCAM of a site.
Cant believe they admit they are in the wrong however wont give a full refund. I will be seeking other advice to put a stop to this happening to others.
Well worth the wait and cost. Out of the box, I loved the color but was a little afraid of the style not being right. But, it looks very much like the photo with a few shakes and finger styling. I wanted pretty, sophisticated, professional and youthful without trying too hard. Got it! The color consultant was very helpful. I can even wear my glasses without pinching or looking matronly! I love this very natural looking style and the color is great. My own hair wouldn't look nearly as nice and polished as this for more than a few hours, if that long. You get what you pay for. I will be back for more styles.
I just love the wig I am ordering my third one today. I have 15 wigs and this one is by far my favorite. All you have to do is turn it upside down and shake it and all the wave and curls are perfect again. Love the cut and it is so real looking.
I received wig today which I ordered 2months ago. It is huge! Not the style or colour I ordered and totally inappropriate for a 66 year old. I have emailed them for an address to return the wig and I'm hoping for a full refund. It looks more like a wig you would see in a pantomime. I am disappointed and upset.
This was my third wig purchased while I'm recovering from breast cancer and is my favorite by far. It is my first wigsway wig and I love it. The wig looks so natural and youthful. My wig looks just like the photo on the website.
Ordered wig for my sick sister after weeks it was sent, and then left somewhere on the street by shipping company and nobody wants to take responsibility. Customer care rubbish say they can't do nothing. So now I am out of pocket and no wig. Disgrace stay well away.
These sites are hair raising! (excuse the pun). They laugh all the way to the bank. Wig buyers need to savvy up and educate themselves more when it comes to legalities of a contract. It is not that hard. Once you familiarize yourself about Contracts and what to look out for, you should not be so easily misled or victimized. You must get yourself a Paypal Account. They will step in on your behalf to resolve a problem) If you are legally in the right and the Wig Site is not coming to the party, threaten them with contacting Paypal legal and you will see a different attitude. LASTLY I SAY TO THESE SITES, DON'T P*** ON MY BACK & TELL ME IT'S RAINING!
This is a gorgeous wig had a lot of compliments; great color and not to long. Really looks natural. I found this wig to have issues with the following, it maybe only me but I have purchased 4 so far and its pretty consistent; size (avg.) larger than other average size, and the cap front by ear way too bulky really needs to be reduced makes the sides stick out-use hair pins to keep them down which can be uncomfortable sometimes. Purchased 4 and will buy again.
The site looks very good, professional, but don't be fooled!
Emails totally ignored. When wig did arrive, it was nothing like the one ordered. Wig ordered should have been short and petite. It was long and large!
My sister (who the wig was for) has decided, after reading others' feedback, not to even attempt to get her money back, but will donate the wig to the local hospice, hoping it will be useful to someone. However, would like to warn anyone thinking of ordering from this company NOT to, they are not all they seem. You have be warned! I had to award one star to submit review, in reality NO stars deserved.
Answer: I spent almost two months trying to get my refund from this company. Eventually I did. As far as I understand the law or England and Wales where this company say they are based, there has to be something like "misrepresentation " of the product for you to ask for a refund. I would wait and see if "What you ordered is what they deliver." if it is not, colourwise, materialwise etc... you are covered. This company need to be shut down... They are scammers. I still want to go on LBC radio and tell everyone NOT to deal with them.
Answer: I had lots of trouble with them, but Paypal were brilliant. They got all my money back
Answer: My complaint is for Wigsbuy they sent me the wrong color small instead of average not the style of hair do, they told me I could not send it back they told me to try to sell it to someone and they sent me back $25.00 and keep the wig I paid $173.00 this company is from China, I wish I could of gotten some info. Before buying. The worse part of this is they are still showing wigs so that they can ripe of American. Hear me out get the hell out of our country sell them to your dirty people. Thank you for stealing my money you pigs.
Answer: I agree with Fallon- the wig you receive will be nothing like the one on the website. You will most likely not be offered a refund and they will wear you down in 'customer services'. My advice is, if you paid by credit card is to raise a dispute with them- and the Credit Card provider will take over the stress for you. Good luck! Sharon
Answer: They don't have a phone number.
WigsWay.co.uk has a rating of 2 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsWay.co.uk most frequently mention human hair, return address and customer service. WigsWay.co.uk ranks 248th among Wigs sites.