WigsWay.co.uk reviews
Is this your business?80 reviews with 1 star
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- Helpful? Yes 5
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When it arrived it was nothing like what I had ordered .. At first they said I could return it for a refund then the e- mails started and went on and on .they had no intention of refunding the full amount !
Just £12 !!
Not a good company .
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Tip for consumers: Do not use this site for wigs
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- Helpful? Yes 3
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- Helpful? Yes 3
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- Helpful? Yes 6
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- Helpful? Yes 8
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After contacting them I realised I would not get a refund and was offered £10 towards another wig! NO THANKS!
- Helpful? Yes 5
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Cant believe they admit they are in the wrong however wont give a full refund. I will be seeking other advice to put a stop to this happening to others.
- Helpful? Yes 8
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- Helpful? Yes 5
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It arrived with a sender address in the UK.
It looked nothing like the image on the website, the colour, the texture and the styling. Complete Trash. I would not have bought this wig if I had seen a true image of it.
I am having problems getting a refund from PayPal as the Return address they want me to send it back to is in CHINA and it must be tracked. My total spend was £79 the cost to send it back will be about £50.
Wigsway offered a series of refunds starting at £10 and said keep the wig, would not supply a return address until pushed by PayPal. The refunds offered via email and not through paypal went up to £35 without having to send back the wig.
- Helpful? Yes 3
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- Helpful? Yes 6
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- Helpful? Yes 8
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My advice is if you are not happy with the wig don't accept their partial refund and I wouldn't return it because it will cost you around £50 postage. They claim to be in the UK on their website which they aren't. If Paypal decide in their favour or want the wig returned to the seller refuse because you have bought it on the premise they are based in the UK and not China I would refuse to return it unless the seller pays the return postage.
The more people that complain to Paypal the more chance this company has of being shut down. I've dealt with a lot of crappy sellers in the past but this one beats them hands down for being the crappiest.
- Helpful? Yes 6
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- Helpful? Yes 5
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- Helpful? Yes 3
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- Helpful? Yes 6
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- Helpful? Yes 3
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- Helpful? Yes 8
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- Helpful? Yes 4
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- Helpful? Yes 7
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Customer Questions & Answers
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I spent almost two months trying to get my refund from this company. Eventually I did. As far as I understand the law or England and Wales where this company say they are based, there has to be something like "misrepresentation " of the product for you to ask for a refund. I would wait and see if "What you ordered is what they deliver." if it is not, colourwise, materialwise etc....you are covered. This company need to be shut down.... They are scammers. I still want to go on LBC radio and tell everyone NOT to deal with them.
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I had lots of trouble with them,but Paypal were brilliant. They got all my money back
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I agree with Fallon- the wig you receive will be nothing like the one on the website. You will most likely not be offered a refund and they will wear you down in 'customer services'. My advice is, if you paid by credit card is to raise a dispute with them- and the Credit Card provider will take over the stress for you. Good luck! Sharon
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My complaint is for Wigsbuy they sent me the wrong color small instead of average not the style of hair do, they told me I could not send it back they told me to try to sell it to someone and they sent me back $25.00 and keep the wig I paid $173.00 this company is from China, I wish I could of gotten some info.before buying. The worse part of this is they are still showing wigs so that they can ripe of American. Hear me out get the hell out of our country sell them to your dirty people. Thank you for stealing my money you pigs.
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