logo

WigsWay.co.uk
This website seems to be closed. Find similar businesses

website thubmnail of WigsWay.co.uk
wigsway.co.uk
GB
1 review
8 helpful votes
Follow Gail W.
Unfollow Gail W.
Send Message
Share Review
Report Review

Avoid at all costs
December 21, 2015

I, too, wish I had read the reviews before spending £131 on a wig from this company. I have been trying to return but Lucy keeps emailing me offering me £10, £25 but no return address. The wig has no shape or style and the colour is incorrect. I thought I was purchasing from a UK company - these people should be struck off. I am now issuing a complaint to paypal in the hope they can help. Please do not buy from Wigsway.

Date of experience: December 21, 2015
GB
1 review
3 helpful votes
Follow Valerie G.
Unfollow Valerie G.
Send Message
Share Review
Report Review

The wig I received after waiting 4 weeks was nothing like their picture or description, it is very poor quality, bad fit and looks more like a fancy dress wig. I have been trying to get a refund ever since, I have sent pictures to Lucy who appears to be Wigsway support she admitted it was not the same wig ordered. She makes ridiculous suggestions like giving the wig to a friend for a gift! I have been offered £10, £15, £20 and now £25, I paid £70. I have reported this Co to Watchdog, Trading Standards and Rip Off. I thought I was dealing with a UK.co but they are operating from China, what a con!

Date of experience: January 17, 2016
Japan
1 review
9 helpful votes
Follow ANDREA R.
Unfollow ANDREA R.
Send Message
Share Review
Report Review

Almost perfect
December 28, 2015

It's very comfortable and light... the most realistic wig right out of the box. There are just a few issues for me with the fit that make it not quite right... such as the cap needs to be just about a 1/4" longer in the ear tabs... the hair there is very thin which makes it look realistic but it's not covering my own sideburns which are short and blunt... I cannot hide them! The temple area is also off just a bit - because the thinness of the hair isn't hiding the cap enough. On the other hand the style and thinness makes the wig more realistic and comfortable. You just have to try it to see if it works for your head and hairline.

Date of experience: December 25, 2015
Japan
1 review
1 helpful vote
Follow NERISSA m.
Unfollow NERISSA m.
Send Message
Share Review
Report Review

Great Wig
February 1, 2016

Love this wig. Hard to find one that looks natural. I thought the back was thin too but it looks great and I can pull some of my hair thru the webbing if I choose. I get many compliments on my hair. I will be ordering many more in different colors.

Date of experience: February 1, 2016
GB
1 review
4 helpful votes
Follow Angelina C.
Unfollow Angelina C.
Send Message
Share Review
Report Review

First of all the wig took nearly 2 months to arrive. When it finally did I was astonished at the terrible quality of the wig. The haircut was similar to a hedgehog, there were more grey hairs in the wig than I have myself and the sides were so high you could see my existing hair which obviously did not match. This business is a sham and I can see why it has so bad reviews on this sites. If only I had checked here first I would have avoided this mess. When I asked for a return they were not interested in offering one and only offering a discount on the next purchase. Why would I purchase this rubbish again? At £70 this is the biggest waste of money ever.

Date of experience: January 18, 2016
GB
1 review
3 helpful votes
Follow Julie B.
Unfollow Julie B.
Send Message
Share Review
Report Review

AVOiD!
January 10, 2016

Terrible service - I wish had read these reviews before buying - took 6 weeks for the wig when they arrived they were defected and I'm having no join like everyone else getting a refund - Lucy seems to offer everyone the same £25-£35 ridiculous when you've soencer over £200! Has anyone else managed to get their money back?

Date of experience: January 10, 2016
GB
1 review
5 helpful votes
Follow Tracy B.
Unfollow Tracy B.
Send Message
Share Review
Report Review

Wish I had read reviews about Wigsway before I purchased! I assumed it was a UK site which it was not. The wig took about 6 wigs to arrive, and when it did it was shocking! Didn`t look anything like the picture, it had big bald areas and was made of 2 different types of hair which were different in texture and colour. I`ve had better quality wigs from a fancy dress shop, its so bad it will have to go in the bin.
After contacting them I realised I would not get a refund and was offered £10 towards another wig! NO THANKS!

Date of experience: December 17, 2015
Canada
1 review
0 helpful votes
Follow KRIS B.
Unfollow KRIS B.
Send Message
Share Review
Report Review

WARNING!
May 30, 2016

Paid over 250 for a real human hair wig and got a synthetic mess that is not what I ordered... can't get anyone to respond to my emails, can't get a phone number and it says you can chat with someone live, but you cannot. This is a scam! 5 days now trying to get someone to contact me and says you MAY get a full refund! I have ordered wigs form many sites, this one was the only one that will not respond and provide no service and no contact info. Would not order from here again.

Date of experience: May 30, 2016
Spain
1 review
1 helpful vote
Follow sam N.
Unfollow sam N.
Send Message
Share Review
Report Review

I purchased this wig in color 14H, and it is by far the best wig I have ever gotten in my entire life! The wig is comfortable, looks completely natural, and my own hair color blends perfectly. I've received so many compliments in the last 24 hours, it's very refreshing! The wig was a little shiny at first, but I used a little dry shampoo and that did the trick to matte it down. I was afraid of going with blonde because I usually have very dark hair, but it looks great!

Date of experience: January 27, 2016
GB
2 reviews
4 helpful votes
Follow Wendy i.
Unfollow Wendy i.
Send Message
Share Review
Report Review

Very unsatisfactory
January 28, 2016

I ordered a wig for my mum, going by the photograph it was a perfect style and colour!
When it arrived it was nothing like what I had ordered. At first they said I could return it for a refund then the e- mails started and went on and on. They had no intention of refunding the full amount!
Just £12!
Not a good company.

Date of experience: January 28, 2016
Illinois
1 review
0 helpful votes
Follow Richard Y.
Unfollow Richard Y.
Send Message
Share Review
Report Review

My favourite
February 15, 2016

I have this wig in four colours, they all look lovely and very natural. I can wear these for months on a daily basis and they still look great :) I only ever order from Wigsway as I have been very happy with all my purchases.

Date of experience: February 14, 2016
GB
1 review
8 helpful votes
Follow Julie B.
Unfollow Julie B.
Send Message
Share Review
Report Review

The wig I bought was not the same as the picture and not the same as the description. They have apologized for this and have said they are using a new base and trying to improve their wigs. I cant use the wig as i integrate my own hair. They have offered less than half my money back, I am now fighting to get my money back. They are at fault for false advertising. Reading the reviews I wish Id know about this hopeless company. I will make it my aim to let other wig wears know through social media and hair loss sites about this SCAM of a site.
Cant believe they admit they are in the wrong however wont give a full refund. I will be seeking other advice to put a stop to this happening to others.

Date of experience: December 11, 2015
Spain
1 review
10 helpful votes
Follow Wendy a.
Unfollow Wendy a.
Send Message
Share Review
Report Review

OMG! Beautiful
December 18, 2015

Well worth the wait and cost. Out of the box, I loved the color but was a little afraid of the style not being right. But, it looks very much like the photo with a few shakes and finger styling. I wanted pretty, sophisticated, professional and youthful without trying too hard. Got it! The color consultant was very helpful. I can even wear my glasses without pinching or looking matronly! I love this very natural looking style and the color is great. My own hair wouldn't look nearly as nice and polished as this for more than a few hours, if that long. You get what you pay for. I will be back for more styles.

Date of experience: December 17, 2015
Japan
1 review
2 helpful votes
Follow Betty D.
Unfollow Betty D.
Send Message
Share Review
Report Review

Great look
January 29, 2016

I just love the wig I am ordering my third one today. I have 15 wigs and this one is by far my favorite. All you have to do is turn it upside down and shake it and all the wave and curls are perfect again. Love the cut and it is so real looking.

Date of experience: January 28, 2016
GB
1 review
5 helpful votes
Follow Cathy M.
Unfollow Cathy M.
Send Message
Share Review
Report Review

False advertising
March 10, 2016

I received wig today which I ordered 2months ago. It is huge! Not the style or colour I ordered and totally inappropriate for a 66 year old. I have emailed them for an address to return the wig and I'm hoping for a full refund. It looks more like a wig you would see in a pantomime. I am disappointed and upset.

Date of experience: March 10, 2016
Spain
1 review
5 helpful votes
Follow Evelin v.
Unfollow Evelin v.
Send Message
Share Review
Report Review

Beautiful
January 12, 2016

This was my third wig purchased while I'm recovering from breast cancer and is my favorite by far. It is my first wigsway wig and I love it. The wig looks so natural and youthful. My wig looks just like the photo on the website.

Date of experience: January 12, 2016
GB
1 review
6 helpful votes
Follow Azenora H.
Unfollow Azenora H.
Send Message
Share Review
Report Review

Ordered wig for my sick sister after weeks it was sent, and then left somewhere on the street by shipping company and nobody wants to take responsibility. Customer care rubbish say they can't do nothing. So now I am out of pocket and no wig. Disgrace stay well away.

Date of experience: August 29, 2015
Australia
5 reviews
25 helpful votes
Follow Dolores F.
Unfollow Dolores F.
Send Message
Share Review
Report Review

These sites are hair raising! (excuse the pun). They laugh all the way to the bank. Wig buyers need to savvy up and educate themselves more when it comes to legalities of a contract. It is not that hard. Once you familiarize yourself about Contracts and what to look out for, you should not be so easily misled or victimized. You must get yourself a Paypal Account. They will step in on your behalf to resolve a problem) If you are legally in the right and the Wig Site is not coming to the party, threaten them with contacting Paypal legal and you will see a different attitude. LASTLY I SAY TO THESE SITES, DON'T P*** ON MY BACK & TELL ME IT'S RAINING!

Date of experience: September 9, 2016
Japan
1 review
13 helpful votes
Follow Terry R.
Unfollow Terry R.
Send Message
Share Review
Report Review

Very good
February 28, 2015

This is a gorgeous wig had a lot of compliments; great color and not to long. Really looks natural. I found this wig to have issues with the following, it maybe only me but I have purchased 4 so far and its pretty consistent; size (avg.) larger than other average size, and the cap front by ear way too bulky really needs to be reduced makes the sides stick out-use hair pins to keep them down which can be uncomfortable sometimes. Purchased 4 and will buy again.

Date of experience: February 28, 2015
GB
2 reviews
7 helpful votes
Follow Maggie A.
Unfollow Maggie A.
Send Message
Share Review
Report Review

Avoid at all cost!
September 14, 2015

The site looks very good, professional, but don't be fooled!
Emails totally ignored. When wig did arrive, it was nothing like the one ordered. Wig ordered should have been short and petite. It was long and large!
My sister (who the wig was for) has decided, after reading others' feedback, not to even attempt to get her money back, but will donate the wig to the local hospice, hoping it will be useful to someone. However, would like to warn anyone thinking of ordering from this company NOT to, they are not all they seem. You have be warned! I had to award one star to submit review, in reality NO stars deserved.

Date of experience: September 14, 2015

Overview

WigsWay.co.uk has a rating of 2 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsWay.co.uk most frequently mention human hair, return address and customer service. WigsWay.co.uk ranks 248th among Wigs sites.

service
5
value
6
shipping
7
returns
5
quality
6